{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 0, "importantNotificationList": 0 }

Experience our new app interface, everything in one click. 

Experience our new app interface, everything in one click. 

{ "serviceUrlSearchSuggestion": "/content/gopayz/en/jcr:content/header.suggestions", "searchResultPagePath": "/content/gopayz/en/search-results.html" }

Terms & Conditions

{ "searchResultPagePath": "/content/gopayz/en/tnc-search-results", "serviceUrlSearchSuggestion": "/content/gopayz/en/support/terms-and-conditions/jcr:content/iparsys-1/layout_container/background_copy/background-content/layout_container_cop/search_textbox_copy_.suggestions" }
{ "dropdownFaqProperties": [ { "title": "FAQs", "value": "faqs", "url": "/content/gopayz/en/support/faqs.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz Travel Social Contest Campaign", "value": "GoPayzTravelSocialContestCampaign", "url": "/content/gopayz/en/support/faqs/GoPayzTravelSocialContestCampaign.html" }, { "title": "Ada GoPayz, Raya Tak GoPoh Campaign", "value": "Ada-GoPayz-Raya-Tak-GoPoh-Campaign", "url": "/content/gopayz/en/support/faqs/Ada-GoPayz-Raya-Tak-GoPoh-Campaign.html" }, { "title": "Signing Up", "value": "signing-up", "url": "/content/gopayz/en/support/faqs/signing-up.html" }, { "title": "Online Currency Exchange", "value": "online-currency-exchange", "url": "/content/gopayz/en/support/faqs/online-currency-exchange.html" }, { "title": "Security Tips", "value": "security-tips", "url": "/content/gopayz/en/support/faqs/security-tips.html" }, { "title": "GoTakaful", "value": "gotakaful", "url": "/content/gopayz/en/support/faqs/gotakaful.html" }, { "title": "GoInsure Personal Accident", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance.html" }, { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security.html" }, { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity.html" }, { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up.html" }, { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card.html" }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus.html" }, { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns.html" }, { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards.html" }, { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund.html" }, { "title": "GoPointz", "value": "gopointz", "url": "/content/gopayz/en/support/faqs/gopointz.html" }, { "title": "Cash Withdrawals", "value": "cash-withdrawals", "url": "/content/gopayz/en/support/faqs/cash-withdrawals.html" }, { "title": "Card Payments", "value": "card-payments", "url": "/content/gopayz/en/support/faqs/card-payments.html" }, { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction.html" }, { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage.html" }, { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment.html" }, { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account.html" }, { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination.html" }, { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details.html" }, { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates.html" }, { "title": "Lost Or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card.html" }, { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us.html" }, { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer.html" }, { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun.html" }, { "title": "Tap and Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay.html" }, { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance.html" }, { "title": "GoInsure Travel", "value": "goinsure-travel", "url": "/content/gopayz/en/support/faqs/goinsure-travel.html" }, { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor.html" }, { "title": "Wealth Management", "value": "wealth-management", "url": "/content/gopayz/en/support/faqs/wealth-management.html" }, { "title": "Zakat", "value": "zakat", "url": "/content/gopayz/en/support/faqs/zakat.html" }, { "title": "Scan and Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay.html" }, { "title": "GoGold", "value": "gogold", "url": "/content/gopayz/en/support/faqs/gogold.html" }, { "title": "Phone and Internet", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet.html" }, { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment.html" }, { "title": "Transport", "value": "transport", "url": "/content/gopayz/en/support/faqs/transport.html" }, { "title": "Utilities", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities.html" }, { "title": "GoLife 10 - Perlindungan Tenang Voucher Programme", "value": "golife-10---perlindungan-tenang-voucher-programme", "url": "/content/gopayz/en/support/faqs/golife-10---perlindungan-tenang-voucher-programme.html" }, { "title": "Ada GoPayz, Raya Tak GoPoh Campaign", "value": "ada-gopayz-raya-tak-gopoh-campaign", "url": "/content/gopayz/en/support/faqs/ada-gopayz-raya-tak-gopoh-campaign.html" }, { "title": "GoPayz Travel Social Contest Campaign", "value": "gopayztravelsocialcontestcampaign", "url": "/content/gopayz/en/support/faqs/gopayztravelsocialcontestcampaign.html" }, { "title": "Sign Up & Get Free RM8 Campaign", "value": "signupgetfreerm8campaign2022", "url": "/content/gopayz/en/support/faqs/signupgetfreerm8campaign2022.html" }, { "title": "GoPayz & MAIPk Zakat Campaign 2022", "value": "gopayzmaipkzakatcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzmaipkzakatcampaign2022.html" }, { "value": "gopayzcashbackcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzcashbackcampaign2022.html" }, { "title": "Hashtag Berita Baaaekk Campaign", "value": "hashtagberitabaaaekkcampaign", "url": "/content/gopayz/en/support/faqs/hashtagberitabaaaekkcampaign.html" }, { "title": "GoPayz Zakat Cashback Friday", "value": "gopayzzakatcashbackfriday", "url": "/content/gopayz/en/support/faqs/gopayzzakatcashbackfriday.html" }, { "title": "Hashtag JomComeback Campaign", "value": "hashtagjomcomebackcampaign", "url": "/content/gopayz/en/support/faqs/hashtagjomcomebackcampaign.html" }, { "title": "Sign Up & Get Rewards Campaign", "value": "signupgetrewardscampaign", "url": "/content/gopayz/en/support/faqs/signupgetrewardscampaign.html" }, { "title": "Oh My Catsh Campaign", "value": "ohmycatshcampaign", "url": "/content/gopayz/en/support/faqs/ohmycatshcampaign.html" } ] }, { "title": "Terms & Conditions", "value": "terms-and-conditions", "url": "/content/gopayz/en/support/terms-and-conditions.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz GoLife 10 Perlindungan Tenang RM75 Voucher Programme Terms and Conditions", "value": "GoPayz-GoLife10-Perlindungan-Tenang-Voucher-Programme", "url": "/content/gopayz/en/support/terms-and-conditions/GoPayz-GoLife10-Perlindungan-Tenang-Voucher-Programme.html" }, { "title": "Ada GoPayz, Raya Tak GoPoh Campaign", "value": "Ada-GoPayz-Raya-Tak-GoPoh-Campaign", "url": "/content/gopayz/en/support/terms-and-conditions/Ada-GoPayz-Raya-Tak-GoPoh-Campaign.html" }, { "title": "GoInsure Travel Insurance Cashback Campaign", "value": "GoInsureTravelInsuranceCashbackCampaign", "url": "/content/gopayz/en/support/terms-and-conditions/GoInsureTravelInsuranceCashbackCampaign.html" }, { "title": "GoPayz Wealth Invest with Cashback Campaign", "value": "GoPayzWealthInvestwithCashbackCampaign", "url": "/content/gopayz/en/support/terms-and-conditions/GoPayzWealthInvestwithCashbackCampaign.html" }, { "title": "GoPayz Travel Social Contest Campaign", "value": "GoPayzTravelSocialContestCampaign", "url": "/content/gopayz/en/support/terms-and-conditions/GoPayzTravelSocialContestCampaign.html" }, { "title": "Free RM5 For Cashless School Programme Campaign ", "value": "FreeRM5ForCashlessSchoolProgrammeCampaign", "url": "/content/gopayz/en/support/terms-and-conditions/FreeRM5ForCashlessSchoolProgrammeCampaign.html" }, { "title": "Hashtag JomComback Campaign", "value": "hashtagjomcombackcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/hashtagjomcombackcampaign.html" }, { "title": "Money Transfer and Online Currency Exchange Services", "value": "money-transfer-and-online-currency-exchange-services", "url": "/content/gopayz/en/support/terms-and-conditions/money-transfer-and-online-currency-exchange-services.html" }, { "title": " GoInsure Motor Insurance", "value": "goinsure-motor-insurance", "url": "/content/gopayz/en/support/terms-and-conditions/goinsure-motor-insurance.html" }, { "title": "GoTakaful Family Takaful Plan", "value": "gotakaful-family-takaful-plan", "url": "/content/gopayz/en/support/terms-and-conditions/gotakaful-family-takaful-plan.html" }, { "title": " GoPayz GoInsure Travel Insurance", "value": "gopayz-goinsure-travel-insurance", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-goinsure-travel-insurance.html" }, { "title": " GoPayz App and Web Terms Of Use", "value": "gopayz-app-and-web-terms-of-use", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-app-and-web-terms-of-use.html" }, { "title": "Privacy Notice", "value": "privacy-notice", "url": "/content/gopayz/en/support/terms-and-conditions/privacy-notice.html" }, { "title": " GoPayz Service Agreement ", "value": "gopayz-service-agreement1", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-service-agreement1.html" }, { "title": "Schedule 1 - Specific Terms and Conditions for GoPayz-MAIPk Visa Prepaid Card", "value": "specific-terms-and-conditions-for-gopayz-maipk-visa-prepaid-card", "url": "/content/gopayz/en/support/terms-and-conditions/specific-terms-and-conditions-for-gopayz-maipk-visa-prepaid-card.html" }, { "title": "Product Disclosure Sheet (PDS) ", "value": "product-disclosure-sheet-pds1", "url": "/content/gopayz/en/support/terms-and-conditions/product-disclosure-sheet-pds1.html" }, { "title": " Product Disclosure Sheet (PDS) – GoPayz-MAIPk VISA ", "value": "product-disclosure-sheet-pds-gopayz-maipk-visa1", "url": "/content/gopayz/en/support/terms-and-conditions/product-disclosure-sheet-pds-gopayz-maipk-visa1.html" }, { "title": "GoPayz Rewards Programme", "value": "gopayz-rewards-programme", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-rewards-programme.html" }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/terms-and-conditions/golife-plus.html" }, { "title": "GoPayz International Airtime Credit Transfer and International Bill Payment Services", "value": "gopayz-international-airtime-credit-transfer-and-bill-payment-service", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-international-airtime-credit-transfer-and-bill-payment-service.html" }, { "title": "GoInsure Personal Accident Insurance Plan", "value": "goinsure-personal-accident-insurance-plan", "url": "/content/gopayz/en/support/terms-and-conditions/goinsure-personal-accident-insurance-plan.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/gopayz/en/support/terms-and-conditions/business-partner-code-of-conduct.html" }, { "title": " Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/gopayz/en/support/terms-and-conditions/anti-corruption-policy.html" }, { "title": " Policy Statement on U Mobile Group’s Anti-Corruption Policy", "value": "policy-statement-on-u-mobile-group-anti-corruption", "url": "/content/gopayz/en/support/terms-and-conditions/policy-statement-on-u-mobile-group-anti-corruption.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/gopayz/en/support/terms-and-conditions/whistleblower-policy.html" }, { "title": "GoGold Service", "value": "gogold-service", "url": "/content/gopayz/en/support/terms-and-conditions/gogold-service.html" }, { "title": "GoPayz GoLife 10 Perlindungan Tenang RM75 Voucher Programme Terms and Conditions", "value": "gopayz-golife10-perlindungan-tenang-voucher-programme", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-golife10-perlindungan-tenang-voucher-programme.html" }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/terms-and-conditions/golife-10.html" }, { "title": "GoInsure Motor Insurance Cash Back Campaign Terms and Conditions", "value": "goinsure-motor-insurance-cashback-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/goinsure-motor-insurance-cashback-campaign.html" }, { "title": " GoInsure Personal Accident Insurance Complimentary Premium Campaign", "value": "-goinsure-personal-accident-insurance-complimentary-premium-camp", "url": "/content/gopayz/en/support/terms-and-conditions/-goinsure-personal-accident-insurance-complimentary-premium-camp.html" }, { "title": "GoPayz and UNiD RM5 Off Promotion", "value": "unid-rm5-off-promotion", "url": "/content/gopayz/en/support/terms-and-conditions/unid-rm5-off-promotion.html" }, { "title": "Ada GoPayz, Raya Tak GoPoh Campaign", "value": "ada-gopayz-raya-tak-gopoh-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/ada-gopayz-raya-tak-gopoh-campaign.html" }, { "title": "GoInsure Travel Insurance Cashback Campaign", "value": "goinsuretravelinsurancecashbackcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/goinsuretravelinsurancecashbackcampaign.html" }, { "title": "GoPayz Wealth Invest with Cashback Campaign", "value": "gopayzwealthinvestwithcashbackcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayzwealthinvestwithcashbackcampaign.html" }, { "title": "GoPayz Travel Social Contest Campaign", "value": "gopayztravelsocialcontestcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayztravelsocialcontestcampaign.html" }, { "title": "Free RM5 For Cashless School Programme Campaign ", "value": "freerm5forcashlessschoolprogrammecampaign", "url": "/content/gopayz/en/support/terms-and-conditions/freerm5forcashlessschoolprogrammecampaign.html" }, { "title": "GoPayz & MAIPk Zakat 2022 Campaign", "value": "gopayzmaipkzakat2022campaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayzmaipkzakat2022campaign.html" }, { "title": "Sign Up & Get up to FREE RM8 Campaign Terms and Conditions", "value": "joingopayzgetuptorm8cashcreditcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/joingopayzgetuptorm8cashcreditcampaign.html" }, { "title": "Hashtag Berita Baaaekk Campaign", "value": "hashtagberitabaaaekkcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/hashtagberitabaaaekkcampaign.html" }, { "title": "GoInsure Motor Insurance Triple Deals Campaign", "value": "goinsuremotorinsurancetripledealscampaign", "url": "/content/gopayz/en/support/terms-and-conditions/goinsuremotorinsurancetripledealscampaign.html" }, { "title": "GoPayz Zakat Cashback Friday Campaign 2022 Terms and Conditions", "value": "gopayzzakatcashbackfridaycampaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayzzakatcashbackfridaycampaign.html" }, { "title": "GoPayz Online Currency Exchange Cashback Campaign", "value": "gopayzonlinecurrencyexchangecashbackcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayzonlinecurrencyexchangecashbackcampaign.html" }, { "title": "GoInsure Travel Insurance Cashback Campaign", "value": "goinsuretravelinsurancecashbackcampaign1", "url": "/content/gopayz/en/support/terms-and-conditions/goinsuretravelinsurancecashbackcampaign1.html" }, { "title": "Hashtag JomComeback Campaign", "value": "hashtagjomcomebackcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/hashtagjomcomebackcampaign.html" }, { "title": "GoPayz DT One International Airtime Top Up Bonus Up to 50% Campaign", "value": "gopayzdtoneinternationalairtimetopupbonusupto50percentcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayzdtoneinternationalairtimetopupbonusupto50percentcampaign.html" }, { "title": "Sign Up & Get Rewards Campaign", "value": "signupgetrewardscampaign", "url": "/content/gopayz/en/support/terms-and-conditions/signupgetrewardscampaign.html" }, { "title": "Oh My Catsh Campaign", "value": "ohmycatshcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/ohmycatshcampaign.html" } ] }, { "title": "Safety & Security", "value": "safety-and-security", "url": "/content/gopayz/en/support/safety-and-security.html", "isGroupLabel": true, "childList": [] } ], "dropdownDefault": "/content/gopayz/en/support/terms-and-conditions/product-disclosure-sheet-pds-gopayz-maipk-visa1.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/gopayz/en/support/terms-and-conditions.html" } ] }

Read this Product Disclosure Sheet before you decide to take up any GoPayz Account or the Card (“GoPayz Service”). Be sure to also read the GoPayz Service Agreement.

U Mobile Services Sdn. Bhd. Registration No. 200401034375 (672884-H) (“We” or “us” or “our”)
GoPayz-MAIPk VISA Prepaid Card
Date : June 2022


1.  What is this product about?

GoPayz-MAIPk VISA Prepaid virtual or physical card, which is a Chip & PIN EMV compliant Card, (“Card”) is a cashless payment instrument that allows you to purchase goods and services at all domestic and international merchants that accept VISA, and any other card schemes or payment operator that we participate in from time to time. It also allows cash withdrawal at any of the Automated Teller Machines (“ATMs”) that display VISA logo. The Card works together with GoPayz mobile application (“GoPayz App”) or GoPayz website (“GoPayz Web”) (collectively known as “GoPayz App/Web”). The Card also comes with a feature which enables you to pay for goods and services by tapping or waving the Card at contactless readers/terminals (“Contactless Transactions”). Contactless Transactions not exceeding RM250 do not require the GoPayz Card PIN number (“PIN”).

You are required to top-up the Card before making purchases. You may only use the Card according to available funds preloaded into the Card. It allows you to send and receive money, perform online and in-store purchases, pay bills, reload mobile prepaid credit, purchase insurance, make remittances and more.

2.  What are the requirements to apply for GoPayz Service?
(a)  You are a Malaysian citizen or permanent resident; or a foreigner with a valid passport and mailing address in Malaysia.
(b)  You must own an active Malaysia-registered mobile phone number.
(c)  No income document is required and it will not be linked to any bank’s current or savings account, as it is a standalone card or product.
(d)  You must provide your personal identification documents and any other documents e.g. utility documents that may be required by us for the purpose of verification.
(e)  You may only apply for 1 GoPayz Service at any 1 time using your Government issued identification document as required by us.

(f) If you are under the age of 18, you must obtain your parent’s or legal guardian’s permission to use the GoPayz Service and complete the online or in-app application form with their name and ID number. Your use of the GoPayz Service indicates to us that you have obtained the prior consent of your parent or legal guardian.


(g) If you are a parent or legal guardian of a child under the age of 18 years old, by your child using the GoPayz Service:-

(i)   you accept the terms of the GoPayz Service Agreement on behalf of your child;

(ii)  you agree that you are subject to the terms of the GoPayz Service Agreement; 

(iii) you are responsible for your child’s activity on the GoPayz Service; and

(iv) you consent that we may collect, record, hold, store, use and disclose your child’s personal information for purposes which are necessary and related to the provision of the GoPayz Service according to our Privacy Notice.


(h) Any consents which are required to be given by the user of the GoPayz Service under the GoPayz Service  Agreement shall be deemed to have been given by the parent or the legal guardian of a user who is under the age of 18 years old.

3.  What do I get from this product?
(a)  Basic Wallet Account with a wallet limit of RM2,999 or Premium Wallet Account with a wallet limit of RM5,000, (“GoPayz Account”) as approved by us for you (subject to the submission of required documents via the GoPayz App/Web, including but not limited to your personal identification document).
(b)  The Card is valid for five (5) years as stated on the Card or any other validity period depending on the respective product features.
(c)  Accepted by VISA merchants domestically and globally.
(d)  The Card caters for your online and in-store retail purchases payment transaction.
(e)  You will be entitled to receive GoPointz for any Transaction involving payment for MAIPk zakat, wakaf and derma using the Card via GoPayz App/Web or at any GoBiz terminals or payment kiosk designated by Majlis Agama Islam dan ‘Adat Melayu Perak (“MAIPk”) or for any other Transaction as may be determined by us from time to time.
(f)  GoPointz earned via your usage of the Card can be used as payment for MAIPk zakat, wakaf, derma and to redeem various rewards from participating merchants via the GoPayz Service.
(g)  This card cannot be used for Transactions made at the following merchants:
-  drinking places (alcoholic beverages) – bars, taverns, nightclubs, cocktail lounges, and discotheques;

-  package stores – beer, wine, and liquor;

-  cigar stores and stands;

-  dating services;

-  massage parlours;

-  miscellaneous personal services (not elsewhere classified);

- government-owned lotteries;

-  government licensed on-line casinos (on-line gambling);

-  government-licensed horse/dog racing;

-  billiard and pool establishments;

-  betting, including lottery tickets, casino gaming chips, off-track betting, and wagers at racetracks; or

-  any other merchants as may be notified by us from time to time.

(h)  GoPointz collected (minimum 125 GoPointz or any amount as may be determined by us from time to time) will be automatically converted and donated to MAIPk wakaf fund on a semi-annual basis per calendar year. You shall be notified 21 days prior to the conversion date should you wish to redeem or utilise your GoPointz for other existing GoPayz Service or services.

4.  What are my obligations?

You must: 

(a)  Download the GoPayz App from either Google Play Store, Apple App Store, or the Huawei’s AppGallery only and not from any other unauthorised sources (Clause 12.1(b));

(b)  Ensure your mobile device is compatible with the GoPayz Service at all times (Clause 12.1(c));

(c)  Ensure that you do not use the GoPayz App on any illegally modified devices or any device that has been altered (Clause 12.1.(d));

(d)  Be fully responsible for the integrity of all information and data transmitted or obtained through the use of the GoPayz Service (Clause 12.1(e));

(e)  Ensure that all transactions via the GoPayz Account or Card are made by you (Clause 12.1 (f));

(f)  Take all reasonable care and precaution to prevent lost or theft of the physical Card and notify us if your physical Card is lost or stolen (Clause 5.2(h));

(g)  Ensure that any overseas transaction performed via the GoPayz Service do not violate the laws existing in the country where the transaction took place and comply with all applicable laws (Clauses 9.1(b) and (c));

(h)  Ensure the safety of the Card and the confidentiality of the PIN (Clause 12.1(i));

(i)  Only receive fund through your GoPayz Account from legitimate sources or activities (Clause 12.1(k));

(j)  Promptly update your particulars via the GoPayz App/Web or notify us in writing if there is any change to your particulars (Clause 12.1(m));

(k)  Notify us of any errors or discrepancies you discover in your GoPayz Account within 14 days from the date you performed the transaction via your GoPayz Account (Clause 15.2); and

(l)  Provide us with the correct details of your bank account and any other information as we may require to affect the refund of any Wallet Account Balance (after deducting any Refund Handling Fee and other amounts owing to us) upon termination of your GoPayz Account. The amount will be refunded within fourteen (14) Business Days of our receipt of the required information. All bank charges imposed by your bank will be borne by you (Clause 17.5(c)) and 17.6(a)).

You must not: 

(a)  Allow or authorise any third party to use your GoPayz Account or Card or for purposes which are not permitted (Clause 12.1(g));

(b)  Transfer, sell, distribute or reproduce your Card and must take all precautions to prevent the lost, theft or misuse of the Card (Clause 12.1(h));

(c)  Attempt to use the GoPayz Account or any offers made under the GoPayz Account for any purpose other than as intended or offered by us (Clause 12.1(j));

(d)  Attempt to defraud, infect or spam the GoPayz system, manipulate the GoPayz Service or attempt to obtain any unlawful or fraudulent gains under the GoPayz Service (Clause 12.1(l)); and

(e)  Use the GoPayz Service for any unlawful activities prohibited by laws (Clause 12.1(n)).

* The clauses referred to above can be found in the GoPayz Service Agreement

5.  What if I fail to fulfil my obligations?

You will be liable for any unauthorised transactions. You as the Cardholder will be liable for all charges whatsoever arising from all transactions, whether authorised or unauthorised. If you fail to abide to the terms and conditions of the Card, we reserve the right to terminate your GoPayz Service. We will not be liable for any losses due to your negligence.

6.  What are the major risks?

Your physical Card being stolen or lost or your login details to your GoPayz Account being compromised. As a result you will still be liable for any damaged, lost, malfunctioned or stolen Card or funds and for any fraudulent transaction, including illegal reload of e-money. You should notify us immediately after having found that your Card is stolen or lost or your login details being compromised.

7.  What are the fees and charges I have to pay?

Description Fees and Charges*
Card Issuance Fee RM16.00 per card (only be charged for customers who opt for physical cards to be issued)

Top Up Fee

(only applicable for top up at participating top up points)

Online Banking (FPX) No charge
Other Payment Card No charge
Razer Cash @ 7-Eleven RM2.00 per transaction

Cash Withdrawal Fee

(via VISA)

Local ATMs RM1.00 per transaction
Overseas ATMs RM10.00 per transaction
Statement Request Fee Hardcopy statement RM5.00 per copy
E-Statement Free of charge
Balance Enquiry Fee RM1.00 per transaction at Local and Overseas ATMs (enquiry made via GoPayz App/Web are free of charge)
Sales Draft Retrieval/Request Fee RM15.00 per sales draft
Overseas and Foreign Merchant Transaction Conversion Fee All Overseas and Foreign Merchant Transactions including online transactions shall be converted to Ringgit Malaysia at the prevailing conversion rate on the day of conversion and include the charges as determined by Card Schemes and a service fee of 1%
Card Replacement Fee

RM16.00 per physical card issued

(only applicable for those who opt in for physical GoPayz Card to be issued, and the card replacement request is initiated by customer due to lost, stolen or damaged physical GoPayz Card or disclosure of the physical GoPayz Card’s information to a third party )

Refund Handling Fee Via IBG RM1.10
Via Telegraphic Transfer (TT) RM21.00

*All fees and charges are subject to Government’s Sales & Service Tax, if applicable.

8.  What should I do if my physical Card is lost or stolen?

If your physical Card is lost or stolen, you may immediately log in to the GoPayz App/Web and select the “Block This Card” function to block the card. Alternatively, please contact our Customer Care at +6018-388 3388 if you need further assistance.

9.  What do I need to do if there are changes to my personal or contact details?

It is your obligation as a cardholder to inform us of any change in your personal/contact details to ensure that all correspondences reach you in a timely manner. You may change some of your basic information via your GoPayz App/Web. Alternatively, please fill up the Service Request Form available to be downloaded in GoPayz Website and forward your Service Request Form to us at customercare@gopayz.com.my.

10.  Where can I get further information for this product?

(a)  If you have any query or complaint or require more information, please contact us at:

Customer Care: +6018-388 3388; or
E-mail: customercare@gopayz.com.my; or
Website: www.gopayz.com.my

(b)  If your query or complain is not satisfactorily resolved by us, you may refer the matter to:

Walk-in Customer Service Centre (BNMLINK) Contact Centre (BNMTELELINK) Ombudsman for Financial Services
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur
Operating Hours: 9am - 5pm (Monday - Friday)

Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel: 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174 1717)
Fax: +603-2174 1515

E-mail: bnmtelelink@bnm.gov.my

SMS: 15888
Operating Hours: 9am – 5pm (Monday - Friday)

Level 14, Main Block,
Menara Takaful Malaysia
No 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Tel: +603-2272 2811
E-mail: enquiry@ofs.org.my
Operating Hours: 8:30am - 5:30pm (Monday – Friday)


In the event where there is discrepancy between the English and Bahasa Malaysia version, the English version will prevail.  

The information provided in this disclosure sheet is valid from June 2022 until further notice.

{ "siteTheme": "theme-gopayz" }

Cookies Policy

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. By clicking 'Accept', you agree to the storing of cookies on your device. View our Privacy Notice to learn more.