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This Privacy Notice (“Notice”) explains the way we Process the Personal Information that we collect from you in the course of providing Services to you, when you use the U Mobile Group Sites or visit any of our office branches or U Mobile stores, or when you interact with us as part of our business including calling our helpdesk, taking part in a survey or trial, entering a promotion or campaign, attending our events or generally enquiring about our products or services. This Notice will apply in all of these instances. We will protect and maintain your privacy in accordance with this Notice. This Notice forms part of and shall be read together with all other terms and conditions applicable to the Services that you use. This Notice is applicable only if you are a natural person.
In the event of any conflict between the English and other language versions, the English version shall prevail.
In this Notice:-
The meaning of general words is not limited by specific examples introduced by “including” or “for example” or “such as” or similar expressions.
“Our Network” means the network owned or operated by us and includes our international and domestic service providers’ network;
“Personal Information" means any information in our possession or control that relates directly or indirectly to you (or any other individual) to the extent that you (or the other individual) are identified or identifiable from that information or from that and other information in our possession.;
“Process” includes the handling of Personal Information such as collecting, recording, holding, storing, using and disclosing.
“Services” means any service or products offered by U Mobile Group through our Network or the U Mobile Group Sites;
“U Mobile” means U Mobile Sdn. Bhd. Registration No. 199101013657 (223969-U);
“U Mobile Group” or “us” or “we’ means U Mobile and its subsidiaries;
“U Mobile Group Sites” means U Mobile Group’s websites including social media, WAP portal, mobile applications, programs and any other sites or portals that we own or operate; and
Agreement to Processing of your Personal Information
By providing your Personal Information or obtaining the Services or by visiting or using the U Mobile Group Sites or interacting with us, you acknowledge and consent to your Personal Information being Processed by us and disclosed to any member of U Mobile Group or to third parties according to this Notice.
If you provide Personal Information about someone other than yourself (for example about your family members if you have acquired and is responsible for a Service that they will use), we rely on you to inform them that you are providing their Personal Information to us and to ensure they have consented to you giving us their information. By giving their Personal Information, you are regarded to have obtained their consent for disclosure of their Personal Information to us.
If you are under the age of 18, please ask your parent or legal guardian to review this Notice before providing us with your Personal Information and you are required to ensure that your parents or legal guardian consent on your behalf to the Processing of your Personal Information as described in this Notice.
Types of Personal Information we collect
The Personal Information we collect depends on your interaction with us, the types of Services you use or subscribe to or the U Mobile Group Sites you visit. The information we collect include:
We also collect and Process details of your usage of our Services including:-
Obligatory or voluntary Personal Information
Your Personal Information that we collect may be obligatory or voluntary. The information which are required in the registration or application form (marked with *) including forms via the U Mobile Group Sites, are examples of obligatory information that you need to provide to enable us to Process your application and subsequently provide Services to you. Other obligatory information includes the information referred to above under “Types of Personal Information we collect”. Such Personal Information is collected automatically and if you do not agree to provide such obligatory information we will not be able to or continue to provide the relevant Services or we may limit the provision of the relevant Services.
Sensitive Personal Information
We generally do not require sensitive Personal Information about you for the provision of Service to you unless required by applicable laws. If you do not want sensitive Personal Information collected, please do not submit it. “Sensitive Personal Information” includes any Personal Information as to the physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any offence.
Ways of Collecting Personal Information
Your Personal Information is collected through various methods and channels directly from you, automatically when you use the U Mobile Group Sites or Services through cookies and other similar technologies, from our own records of how you use our Services or from third parties, including:
Purpose of Collecting and Processing Personal Information
We may Process your Personal Information for one or more of the following purposes:-
Third Parties Who May Have Access to Your Personal Information
In the course of providing you with our Services, your Personal Information may be disclosed among U Mobile Group for the purposes stated above and certain third parties that U Mobile Group works with including: -
Security of Personal Information
We will implement all appropriate measures to ensure the security and confidentiality of your Personal Information. We will take steps to ensure that the third parties who receive the Personal Information will protect your privacy, keep your Personal Information secure and Process it in accordance with applicable law. We will enter into appropriate contracts with the third parties, which set out sufficient guarantees in respect of the technical and organisational security measures governing the Processing of your Personal Information and ensuring that the third parties take reasonable steps to comply with those measures.
Retention of Personal Information
We will only retain your Personal Information for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with any legal, regulatory or other legitimate business requirements. We will take all reasonable steps to ensure that all irrelevant or excessive Personal Information is destroyed or made anonymous as soon as reasonably possible.
Transfer of Personal Information to Places outside Malaysia
We may need to transfer your Personal Information to a place outside Malaysia for the Processing of your Personal Information as part of our provision of Services to you or if you use the Services while visiting countries outside Malaysia. You consent to us transferring your Personal Information outside Malaysia in these instances. We will take reasonable precautions to ensure that any suppliers or service providers involved in the Processing of your Personal Information are contractually bound not to use your Personal Information for any reason other than to provide the Services and to adequately safeguard your Personal Information.
Upon subscribing to our services, you will be receiving marketing communications about products and services based on your preferences and interests from us and our selected merchants and strategic partners which includes promotions, marketing materials and information on future events. If you do not intend to receive or continue receiving these marketing communications or should you change your mind in relation to your previous decision, you may opt-out of such marketing communications by contacting us via the contact details provided below. Please note that if you opt out, we will stop sending you marketing communications, but we will continue sending you communications that relate to the Services we provide to you.
Link to Third Party Sites and Services
This Notice applies solely to U Mobile Group Sites and Services. If any part of U Mobile Group Sites links you to third party sites and services, those other sites and services do not operate under this Notice and we do not accept any responsibility or liability arising from those other sites and services. Any Personal Information that you make available on such third party sites or for the subscription of such third party services will be subject to the relevant third party’s privacy notice (if any) and not to our Notice. Before disclosing your Personal Information on such third party site or subscribing to such third party services, you should check that third party’s privacy notice.
Your Rights to Access and Correct Your Personal Information
We can assist you to access and correct your Personal Information held by us. Where you wish to have access to or where you wish to correct any of your own Personal Information, you may access and correct your Personal Information directly through your online account at our self-care portal or mobile application or by contacting us through the contact details provided at the end of this Notice.
You must state specifically the Personal Information that you wish to access or correct. We may use our discretion in allowing the access and corrections requested and may take steps to verify your identity including requiring further documentary evidence and details about your request to avoid fraud and inaccuracy, before we are able to respond to your request.
We will endeavour to revert with your request within twenty one (21) days upon receipt of your request; if you make the request through methods other than the self-care portal or the mobile application. We may charge a fee for fulfilling your request.
There are some exceptions where we may refuse your request for access or correction of Personal Information including for example, when we are unable to confirm your identity or it is prohibited under the law. We will notify you accordingly in such an event.
Exercising Choices over the Disclosure, Retention and Use of Your Personal Information and Withdrawal of Consent
Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice in respect of the use or the extent of use of your Personal Information. You may also withdraw your consent to the Processing of any Personal Information that we hold about you. Should you wish to do so, you may write to us by using the contact details provided at the end of this Notice.
Please be aware that if you withdraw your consent, we may not be able to provide you with the Services you want and this may lead to termination of any contract that we have with you for such Services or you may not be able to access the U Mobile Group Sites.
Your Obligation to Provide Accurate and Complete Personal Information
You are responsible for providing accurate and complete information to us about yourself and any other person whose Personal Information you provide us and for updating this Personal Information as and when it becomes incorrect or out of date by contacting us.
Revision to Privacy Notice
This Notice may be revised from time to time and the updated version shall apply and supersede any and all previous versions. If we make any changes to this Notice, we will post the changes on www.u.com.my. If you continue to use the Services or the U Mobile Group Sites after such posting, you will be regarded as having agreed to those changes. If you do not agree to such changes, you may terminate your relevant Services contract with us or stop using the U Mobile Group Sites.
Should you have any queries or concerns in relation to this Notice or how we handle your Personal Information, kindly contact us at the following contact points:
|A. For telecommunication services||B. For digital financial services|
1. Write in to:
1. Write in to:
2. Call us at:
2. Call us at:
GoPayz hotline: 018 388 3388
GoBiz hotline: 018 388 2929
3. Access to your online account:
a. Self-care portal at u.com.my; or
b. Mobile application: MyUMobile app.
3. Access to your online account at:
a. For e-wallet services: www.gopayz.com.my
b. For merchant payment processing services: www.gobiz.com.my
c. Mobile application:
For e-wallet service: GoPayz app
For merchant payment processing services: GoBiz app
|4. Walk-in to our Service Centres||-|
|C. For WeGoMY Website||D. For Mini Programs|
1. Write in to:
1. Write in to:
2. Access and enquire through WeGoMY website at www.wegomy.biz
2. Access and enquire through Mini Program: Go to WeChat Go Malaysia Mini Program
Version: 13 January 2022