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Terms & Conditions
Terms & Conditions

We have updated the terms of our GoPayz Service Agreement. The update will take effect on 17 March 2023.

We have updated the terms of our GoPayz Service Agreement. The update will take effect on 17 March 2023.
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"Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/gopayz/en/support/terms-and-conditions/business-partner-code-of-conduct.html" }, { "title": " Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/gopayz/en/support/terms-and-conditions/anti-corruption-policy.html" }, { "title": " Policy Statement on U Mobile Group’s Anti-Corruption Policy", "value": "policy-statement-on-u-mobile-group-anti-corruption", "url": "/content/gopayz/en/support/terms-and-conditions/policy-statement-on-u-mobile-group-anti-corruption.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/gopayz/en/support/terms-and-conditions/whistleblower-policy.html" }, { "title": "GoGold Service", "value": "gogold-service", "url": "/content/gopayz/en/support/terms-and-conditions/gogold-service.html" }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/terms-and-conditions/golife-10.html" }, { "title": "GoInsure Motor Insurance Cash Back Campaign Terms and Conditions", "value": "goinsure-motor-insurance-cashback-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/goinsure-motor-insurance-cashback-campaign.html" }, { "title": " GoInsure Personal Accident Insurance Complimentary Premium Campaign", "value": "-goinsure-personal-accident-insurance-complimentary-premium-camp", "url": "/content/gopayz/en/support/terms-and-conditions/-goinsure-personal-accident-insurance-complimentary-premium-camp.html" }, { "title": "GoPayz and UNiD RM5 Off Promotion", "value": "unid-rm5-off-promotion", "url": "/content/gopayz/en/support/terms-and-conditions/unid-rm5-off-promotion.html" }, { "title": "Free RM5 For Cashless School Programme Campaign ", "value": "freerm5forcashlessschoolprogrammecampaign", "url": "/content/gopayz/en/support/terms-and-conditions/freerm5forcashlessschoolprogrammecampaign.html" }, { "title": "GoPayz & MAIPk Zakat 2022 Campaign", "value": "gopayzmaipkzakat2022campaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayzmaipkzakat2022campaign.html" }, { "title": "Sign Up & Get up to FREE RM8 Campaign Terms and Conditions", "value": "joingopayzgetuptorm8cashcreditcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/joingopayzgetuptorm8cashcreditcampaign.html" }, { "title": "GoPayz Zakat Cashback Friday Campaign 2022 Terms and Conditions", "value": "gopayzzakatcashbackfridaycampaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayzzakatcashbackfridaycampaign.html" }, { "title": "Hashtag JomComeback Campaign", "value": "hashtagjomcomebackcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/hashtagjomcomebackcampaign.html" }, { "title": "Sign Up & Get Rewards Campaign", "value": "signupgetrewardscampaign", "url": "/content/gopayz/en/support/terms-and-conditions/signupgetrewardscampaign.html" }, { "title": "Oh My Catsh Campaign", "value": "ohmycatshcampaign", "url": "/content/gopayz/en/support/terms-and-conditions/ohmycatshcampaign.html" }, { "title": "Gongxi-Gongxi Poket Hepi Campaign", "value": "gongxi-gongxi-poket-hepi-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/gongxi-gongxi-poket-hepi-campaign.html" }, { "title": "Wealth CNY Ang Pow Campaign", "value": "wealth-cny-angpow-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/wealth-cny-angpow-campaign.html" }, { "title": "Terms of Use for GoPayz for Liberty Motor and Motorcycle Insurance", "value": "liberty-motor-motorcycle-insurance", "url": "/content/gopayz/en/support/terms-and-conditions/liberty-motor-motorcycle-insurance.html" }, { "title": "Liberty Motor and Motorcycle Insurance Give More Campaign Terms and Conditions", "value": "liberty-motor-motorcycle-insurance-give-more-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/liberty-motor-motorcycle-insurance-give-more-campaign.html" 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"/content/gopayz/en/support/terms-and-conditions/online-currency-exchange-rm10-cashback.html" }, { "title": "Travel Insurance Jom Lepak Campaign", "value": "travel-insurance-jom-lepak", "url": "/content/gopayz/en/support/terms-and-conditions/travel-insurance-jom-lepak.html" }, { "title": "IAT & PLN Indonesia Raya 50% Bonus Campaign", "value": "iat-pln-indonesia-raya-50-bonus-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/iat-pln-indonesia-raya-50-bonus-campaign.html" }, { "title": "Raya Ada Baek dengan GoPayz Campaign", "value": "raya-ada-baek-dengan-gopayz-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/raya-ada-baek-dengan-gopayz-campaign.html" }, { "title": "Sign up GoPayz for RM10 Cash Rewards Campaign", "value": "sign-up-gopayz-for-rm10-cash-rewards-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/sign-up-gopayz-for-rm10-cash-rewards-campaign.html" } ] }, { "title": "Safety & Security", "value": "safety-and-security", "url": 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    1. You can purchase the  motor or motorcycle insurance plan (“Liberty Vehicle Insurance”) underwritten by Liberty Insurance Berhad (“Liberty Insurance”) via the GoPayz mobile application (“GoPayz”) using your GoPayz account (“GoPayz Account”). GoPayz is provided by U Mobile Services Sdn. Bhd. Registration No. 200401034375 (672884-H) (“U Mobile Services”).
    2. If you buy the Liberty Vehicle Insurance using your GoPayz Account, you agree to these terms of use, the terms of the GoPayz Service Agreement, the GoPayz App and Web Terms of Use and the Privacy Notice which are made available at www.gopayz.com.my.
      1. The Liberty Vehicle Insurance is subject to the terms of your agreement with Liberty Insurance and Liberty Insurance’s privacy policy which are made available on https://www.libertyinsurance.com.my/terms-of-use/pdpa.
      2. U Mobile Services makes no representations or warranties on the Liberty Vehicle Insurance and disclaims all liability including negligence in connection with the subscription of the Liberty Vehicle Insurance.
  2. Eligibility

    The Liberty Vehicle Insurance is made available to GoPayz customers and any individual for whom the Liberty Vehicle Insurance is purchased  by a GoPayz customer via that  GoPayz customer’s GoPayz Account (“Third Party”). All purchases of the Liberty Vehicle Insurance are subject to the terms of your agreement or the Third Party’s agreement with Liberty Insurance. The policy wording relating to those agreements are made available at  https://www.libertyinsurance.com.my/images/pdf/comprehensive-motor/policy/motorcycle-policy-en.pdf
  3. Registration and Usage
    1. You will need to:
      1. register for the Liberty Vehicle Insurance by following the steps provided on GoPayz; and
      2. pay for your Liberty Vehicle Insurance premium via your GoPayz Account where you must ensure that there is sufficient balance in your GoPayz Account for the premium chargeable.
    2. We may stop allowing you to purchase the Liberty Vehicle Insurance using your GoPayz Account, for any reason whatsoever, with or without notice including if we suspect that there is fraudulent or unauthorized use or if our applicable agreement with Liberty Insurance has been terminated or for any reason or for any operational reasons.
    3. You will not be able to purchase the Liberty Vehicle Insurance if your GoPayz Account is terminated or suspended for any reason.  The existing Liberty Vehicle Insurance which you have purchased for yourself or the Third Party via your GoPayz Account will remain valid until the expiry date provided on the e-certificate. Refunds are not applicable once your GoPayz Account is terminated or suspended.
    4. Upon the termination or suspension of your GoPayz Account, you or the Third Party, are required to contact Liberty Insurance directly on matters relating to the premium refund, if applicable.
    5. Liberty Vehicle Insurance is not under our control and we are not responsible for the underwriting, claim process and any dispute resolution under the Liberty Vehicle Insurance. If you have any issues relating to the following matters in the  purchase of the Liberty Vehicle Insurance via GoPayz, you may contact GoPayz Customer Careline at +6018-388 3388:
      1. purchasing;
      2. promotion; and
      3. premium payment.
    6. If you have any other issues not listed in paragraph 3.5 above, you or the Third Party are required to contact Liberty Insurance directly for assistance via phone call to 1300 888 990 or e-mail to gopayz@libertyinsurance.com.my.
  4. Charges and Payment
    1. We do not set the insurance premium payable for the Liberty Vehicle Insurance. The insurance premiums are determined by Liberty Insurance.
    2. When you purchase the Liberty Vehicle Insurance for yourself or on behalf of the Third Party, the premium payable will be deducted from your GoPayz Account.
    3. You are advised to take note of the premium due date as prescribed on the Liberty Vehicle Insurance e-certificate and the termination option available at the time of the purchase of Liberty Vehicle Insurance. You or the Third Party may terminate the Liberty Vehicle Insurance  in accordance with your agreement or the Third Party’s agreement with Liberty Insurance by giving Liberty Insurance prior written notice via email to gopayz@libertyinsurance.com.my.
    4. If you or the Third Party terminate the Liberty Vehicle Insurance in accordance with Liberty Vehicle Insurance’s agreement, any refund you or the Third Party is entitled to receive will be provided to you or the Third Party  by Liberty Insurance. U Mobile Services is not responsible or liable for any refund to be provided by Liberty Insurance. You are required to contact Liberty Insurance directly for assistance via phone call to 1300 888 990 or e-mail to gopayz@libertyinsurance.com.my
  5. General
    1. U Mobile Services may change any of these terms of use from time to time. Any such changes will be posted on GoPayz. It is your responsibility to check the terms of use.
    2. By purchasing the Liberty Vehicle Insurance for yourself or on behalf of the Third Party, you: -
        1. consent for U Mobile Services to collect, record, hold, store, use and disclose your personal information for purposes which are necessary or related to the Liberty Vehicle Insurance;
        2. warrant and represent that you have obtained the Third Party’s consent forU Mobile Services to collect, record, hold, store, use and disclose the personal information of the Third Party for purposes which are necessary or related to the Liberty Vehicle Insurance; and
        1. agree that your personal information shall be used by Liberty Insurance for the purpose of processing the Liberty Vehicle Insurance application;
        2. warrant and represent that you have obtained the Third Party’s consent for the  Third Party’s personal information be used by Liberty Insurance for the purpose of processing the Liberty Vehicle Insurance application;
    3. U Mobile Services does not own the copyright, trademarks, services marks or other marks of Liberty Insurance. These marks are owned and registered by their respective owners.
    4. These terms of use are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all disputes arising from these terms of use.

 

 

 

Version: 22 February 2023

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