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1.1. You can choose to participate GoTakaful Family Takaful plans (“GoTakaful Plan”) from Sun Life Malaysia Takaful Berhad Registration No. 200501012215 (689263-M) (“SLMT”) via GoPayz website or GoPayz mobile application (“GoPayz”) using your GoPayz account (“GoPayz Account”). We will deduct the monthly contribution applicable for the GoTakaful Plan you participated from your GoPayz Account.
GoTakaful Plan is made available to GoPayz customers only.
3. Registration and Usage
3.1. You will need to:
a. register for the GoTakaful Plan by following the steps provided on GoPayz; and
b. select either one of the following payment methods to pay for your GoTakaful Plan contribution:
c. via GoPayz Account where you must ensure that there is sufficient balance in your GoPayz Account for the contribution chargeable; or
d. via your debit or credit card linked to your GoPayz Account subject to the terms and conditions imposed by your card issuer. If you chose to pay your contribution via your debit or credit card, you must ensure that:
i. the contribution chargeable does not exceed your credit card limit, for credit cards; or
ii. you have sufficient balance in your debit card account to remit the contribution chargeable.
We make no representation nor warranties on the payment made via your debit or credit card.
3.2. We may stop allowing you to purchase the GoTakaful Plan using your GoPayz Account, for any reason whatsoever, with or without notice including if we suspect that there is fraudulent or unauthorized use or if our agreement with SLMT has been terminated or for any reason or for any operational reasons.
3.3. You will not be able to participate or renew your GoTakaful Plan if your GoPayz Account is terminated or suspended for any reason. Your existing GoTakaful Plan will remain valid until the expiry date provided on your certificate of takaful. Refunds are not applicable once your GoPayz Account is terminated.
3.4. GoTakaful Plan is not under our control and we are not responsible for the underwriting, claim process and any dispute resolution under the GoTakaful Plan. If you have any issues relating the following matters in relation to your GoTakaful Plan, you may contact GoPayz Customer Careline at +6018-388 3388:
* contribution payment;
* monthly renewals;
* termination; and
3.5. If you have any other issues not listed in paragraph 3.4 above, you are required to contact SLMT directly for assistance.
4. Charges and Payment
4.1. We do not set the contribution payable for GoTakaful Plan. The contributions are determined by SLMT and are subject to adjustment or taxes determined by SLMT.
4.2. When you participate the GoTakaful Plan using your GoPayz Account via:
a. GoPay Account, the contribution payable shall be deducted from your GoPayz Account;
b. credit card, the contribution payable shall be chargeable to you credit card; or
c. debit card, the contribution payable shall be deducted from your debit card account.
on a monthly basis unless you terminate your GoTakaful Plan in accordance with the terms and conditions applicable.
4.3. You can only participate one GoTakaful plan at a time. You will be able to participate the GoTakaful Plan as long as you have sufficient balance in your GoPayz Account or subject to the debit or credit card limit that has been linked to your GoPayz Account (if you select to pay for your GoTakaful Plan contribution using your debit or credit card).
4.4. You are advised to take note of the contribution due date as prescribed on your GoTakaful Plan certificate of takaful and the termination option available at the time of your participate of the GoTakaful Plan. You may terminate the GoTakaful Plan via GoPayz or by contacting GoPayz Customer Careline at +6018-388 3388: (“GoPayz Customer Careline”). The termination steps are provided on www.gopayz.com.my for your reference.
4.5. Requests for refund on the GoTakaful Plan can be made by contacting GoPayz Customer Careline or via GoPayz subject to SLMT’s terms and refund policies. The refund will be credited to your GoPayz Account or your debit/credit card based on your latest contribution payment method if you meet the requirement of the refund policies imposed by SLMT.
5.2. By participating GoTakaful Plan, you: -
a. consent for U Mobile Services to collect, record, hold, store, use and disclose your personal information for purposes which are necessary or related to GoTakaful Plan;
b. agreed that your personal information shall be used by SLMT for the purpose of processing GoTakaful Plan application; and
c. acknowledge that our Privacy Notice at www.gopayz.com.my applies to how we use your personal information.
5.3. U Mobile Services does not own the copyright, trademarks, services marks or other marks of SLMT. These marks are owned and registered by their respective owners.
Version: 14 January 2020