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Terms & Conditions

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"goinsure-travel", "url": "/content/gopayz/en/support/faqs/goinsure-travel.html" }, { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor.html" }, { "title": "Wealth Management", "value": "wealth-management", "url": "/content/gopayz/en/support/faqs/wealth-management.html" }, { "title": "Zakat", "value": "zakat", "url": "/content/gopayz/en/support/faqs/zakat.html" }, { "title": "Scan and Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay.html" }, { "title": "GoGold", "value": "gogold", "url": "/content/gopayz/en/support/faqs/gogold.html" }, { "title": "Phone and Internet", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet.html" }, { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment.html" }, { "title": "Transport", "value": "transport", "url": "/content/gopayz/en/support/faqs/transport.html" }, { "title": 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1. 

1.1.  You can choose to purchase GoInsure Personal Accident Insurance plan (“GoInsure PA”) underwritten by Chubb Insurance Malaysia Berhad Registration No. 197001000564 (9827-A). (“Chubb”) via GoPayz website or GoPayz mobile application (“GoPayz”) using your GoPayz account (“GoPayz Account”)

 

1.2.  If you choose to buy GoInsure PA using your GoPayz Account, you agree to these terms of use, the terms of the GoPayz Service Agreement, the GoPayz App and Web Terms of Use and the Privacy Notice which are made available at www.gopayz.com.my.

 

1.3. GoInsure PA is subject to the terms of your agreement with Chubb and Chubb’s privacy policy which are made available on https://www.chubb.com/my-goinsure. U Mobile Services Sdn. Bhd. Registration No. 200401034375 (672884-H) (“U Mobile Services”) makes no representations nor warranties on the GoInsure PA.

 

2. Eligibility

 

GoInsure PA is made available to GoPayz customers and GoPayz customers’ spouse and children only.

 

3. Registration and Usage

 

3.1.     You will need to:

 

a. register for the GoInsure PA by following the steps provided on GoPayz; and

 

b. select either one of the following payment methods to pay for your GoInsure PA premium:

i. via your GoPayz Account where you must ensure that there is sufficient balance in your GoPayz Account for the premium chargeable; or

ii. via your debit or credit card linked to your GoPayz Account subject to the terms and conditions imposed by your card issuer. If you chose to pay your premium via your debit or credit card, you must ensure that:

- the premium chargeable does not exceed your credit card limit, for credit cards; or

- you have sufficient balance in your debit card account to remit the premium chargeable.

 

We make no representation nor warranties on the payment made via your debit or credit card.

 

3.2. We may stop allowing you to purchase or renew the GoInsure PA using your GoPayz Account, for any reason whatsoever, with or without notice including if we suspect that there is fraudulent or unauthorized use or if our agreement with Chubb has been terminated or for any reason or for any operational reasons.

 

3.3.   You will not be able to purchase or renew your GoInsure PA if your GoPayz Account is terminated or suspended for any reason. Your existing GoInsure PA will remain valid until the expiry date provided on your e-certificate. Refunds are not applicable once your GoPayz Account is terminated or suspended

 

3.4  GoInsure PA is not under our control and we are not responsible for the underwriting, claim process and any dispute resolution under the GoInsure PA. If you have any issues relating the following matters in relation to your GoInsure PA, you may contact GoPayz Customer Careline at +6018-388 3388:

 

* purchasing;

 

* premium payment; and

 

* monthly renewals.

 

3.5. If you have any other issues not listed in paragraph 3.4 above, you are required to contact Chubb directly for assistance via phone call to +6 03 2058 3198 or e-mail: to goinsure.MY@chubb.com .

 

4. Charges and Payment
  

 4.1.   We do not set the insurance premium payable for GoInsure PA. The insurance premiums are determined by Chubb.

 

 4.2.  When you purchase the GoInsure PA via:

 

* GoPayz Account, the premium payable will be deducted from your GoPayz Account;

 

* your credit card linked to your GoPayz Account, the premium payable will be chargeable to your credit card; or

 

* your debit card linked to your GoPayz Account, the premium payable will be deducted from your debit card account,



    on a monthly basis unless you terminate your GoInsure PA in accordance with the policy terms prescribed by Chubb.

 

4.3.  You can only purchase one GoInsure PA at a time. However, if you have purchased more than one GoInsure PA, your insurance coverage will only be effected for the first GoInsure PA purchased. Chubb will cancel the 2nd GoInsure PA purchased and the premium paid for the GoInsure PA purchased will be refunded to you by Chubb via your GoPayz Account or debit/credit card depending on your 2 nd GoInsure PA premium payment method. U Mobile Services shall not be responsible for the 2nd GoInsure PA purchased and the premium refund due for such purchase.

 

 4.4.  You will be able to purchase the GoInsure PA as long as you have sufficient balance in your GoPayz Account or subject to the debit or credit card limit that has been linked to your GoPayz Account (if you elect to pay for your GoInsure PA premium using your debit or credit card).

 

4.5   You are advised to take note of the premium due date as prescribed on your GoInsure PA e-certificate and the termination option available at the time of your purchase of GoInsure PA. You may terminate GoInsure PA by giving Chubb prior written notice via email to goinsure.MY@chubb.com .

 

5. General

 

5.1.  U Mobile Services may change any of these terms of use from time to time. Any such changes will be posted on GoPayz. It is your responsibility to check the terms of use.

 

5.2.  By purchasing GoInsure PA, you: -

 

a. consent for U Mobile Services to collect, record, hold, store, use and disclose your personal information for purposes which are necessary or related to GoInsure PA;

 

b. agree that your personal information shall be used by Chubb for the purpose of processing GoInsure PA application; and

 

c. acknowledge that our Privacy Notice at www.gopayz.com.my applies to how we use your personal information.

 

5.3. U Mobile Services does not own the copyright, trademarks, services marks or other marks of Chubb. These marks are owned and registered by their respective owners.

 

5.4.  These terms of use are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all matters arising from these terms of use.

 

Version: 19 November 2019

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