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We have updated the terms of our GoPayz Service Agreement. The update will take effect on 17 March 2023.

We have updated the terms of our GoPayz Service Agreement. The update will take effect on 17 March 2023.

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Frequently Asked Questions

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[ { "title": "GoTakaful", "value": "gotakaful", "url": "/content/gopayz/en/support/faqs/gotakaful/gotakaful.html" } ] }, { "title": "GoInsure Personal Accident", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Personal Accident Insurance", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance/goinsure-personal-accident-insurance.html" } ] }, { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security.html", "isGroupLabel": true, "childList": [ { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security/security.html" } ] }, { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity.html", "isGroupLabel": true, "childList": [ { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity/verifying-identity.html" } ] }, { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up.html", "isGroupLabel": true, "childList": [ { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up/topping-up.html" } ] }, { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card.html", "isGroupLabel": true, "childList": [ { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card/getting-my-gopayz-card.html" } ] }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus.html", "isGroupLabel": true, "childList": [ { "title": "GoLife Plus ", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus/golife-plus.html" } ] }, { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns.html", "isGroupLabel": true, "childList": [ { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns/top-up-concerns.html" } ] }, { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards.html", "isGroupLabel": true, "childList": [ { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards/adding-other-payment-cards.html" } ] }, { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund.html", "isGroupLabel": true, "childList": [ { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": 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"url": "/content/gopayz/en/support/faqs/e-commerce-transaction.html", "isGroupLabel": true, "childList": [ { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction/e-commerce-transaction.html" } ] }, { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage.html", "isGroupLabel": true, "childList": [ { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage/card-usage.html" } ] }, { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment.html", "isGroupLabel": true, "childList": [ { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment/contactless-payment.html" } ] }, { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": 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"title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates.html", "isGroupLabel": true, "childList": [ { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates/exchange-rates.html" } ] }, { "title": "Lost Or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card.html", "isGroupLabel": true, "childList": [ { "title": "Lost or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card/lost-or-stolen-card.html" } ] }, { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us.html", "isGroupLabel": true, "childList": [ { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us/contact-us.html" } ] }, { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer.html", "isGroupLabel": true, "childList": [ { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer/international-airtime-transfer.html" } ] }, { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun/gopayz-maipk-visa-prepaid-card-ta-awun.html" } ] }, { "title": "Tap and Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay.html", "isGroupLabel": true, "childList": [ { "title": "Tap & Pay", "value": "tap-and-pay", "url": 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"/content/gopayz/en/support/faqs/wealth-management.html", "isGroupLabel": true, "childList": [ { "title": "Wealth Management", "value": "wealth-management", "url": "/content/gopayz/en/support/faqs/wealth-management/wealth-management.html" } ] }, { "title": "Zakat", "value": "zakat", "url": "/content/gopayz/en/support/faqs/zakat.html", "isGroupLabel": true, "childList": [ { "title": "General", "value": "general", "url": "/content/gopayz/en/support/faqs/zakat/general.html" }, { "title": "Zakat Pulau Pinang (ZPP)", "value": "zakat-pulau-pinang", "url": "/content/gopayz/en/support/faqs/zakat/zakat-pulau-pinang.html" }, { "title": "Pusat Pungutan Zakat Wilayah Persekutuan (PPZ-MAIWP)", "value": "pusat-pungutan-zakat-wilayah-persekutuan", "url": "/content/gopayz/en/support/faqs/zakat/pusat-pungutan-zakat-wilayah-persekutuan.html" }, { "title": "Pusat Kutipan Zakat Pahang (PKZ-MUIP)", "value": "pusat-kutipan-zakat-pahang", "url": "/content/gopayz/en/support/faqs/zakat/pusat-kutipan-zakat-pahang.html" }, { "title": "Lembaga Zakat Selangor (LZS)", "value": "lembaga-zakat-selangor", "url": "/content/gopayz/en/support/faqs/zakat/lembaga-zakat-selangor.html" }, { "title": "Lembaga Zakat Negeri Kedah (LZNK)", "value": "lembaga-zakat-negeri-kedah", "url": "/content/gopayz/en/support/faqs/zakat/lembaga-zakat-negeri-kedah.html" }, { "title": "Majlis Agama Islam & ‘Adat Melayu Perak (MAIPk)", "value": "majlis-agama-islam-adat-melayu-perak", "url": "/content/gopayz/en/support/faqs/zakat/majlis-agama-islam-adat-melayu-perak.html" } ] }, { "title": "Scan and Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay.html", "isGroupLabel": true, "childList": [ { "title": "Scan & Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay/scan-and-pay.html" } ] }, { "title": "GoGold", "value": "gogold", "url": "/content/gopayz/en/support/faqs/gogold.html", "isGroupLabel": true, "childList": [ { "title": "GoGold Product ", "value": "gogold-product", "url": "/content/gopayz/en/support/faqs/gogold/gogold-product.html" }, { "title": "Purchase Of GoGold", "value": "purchase-of-gogold", "url": "/content/gopayz/en/support/faqs/gogold/purchase-of-gogold.html" }, { "title": "Buy Back Of GoGold", "value": "buy-back-of-gogold", "url": "/content/gopayz/en/support/faqs/gogold/buy-back-of-gogold.html" }, { "title": "Storage", "value": "storage", "url": "/content/gopayz/en/support/faqs/gogold/storage.html" }, { "title": "Physical Gold Fulfillment", "value": "physical-gold-fulfillment", "url": "/content/gopayz/en/support/faqs/gogold/physical-gold-fulfillment.html" }, { "title": "Doorstep Delivery", "value": "doorstep-delivery", "url": "/content/gopayz/en/support/faqs/gogold/doorstep-delivery.html" }, { "title": "Returns And Replacement", "value": "returns-and-replacement", "url": "/content/gopayz/en/support/faqs/gogold/returns-and-replacement.html" }, { "title": "Payment Methods", "value": "payment-methods", "url": "/content/gopayz/en/support/faqs/gogold/payment-methods.html" }, { "title": "Order And Payment Cancellation", "value": "order-and-payment-cancellation", "url": "/content/gopayz/en/support/faqs/gogold/order-and-payment-cancellation.html" }, { "title": "Account Closing", "value": "account-closing", "url": "/content/gopayz/en/support/faqs/gogold/account-closing.html" }, { "title": "For More Enquiries", "value": "for-more-enquiries", "url": "/content/gopayz/en/support/faqs/gogold/for-more-enquiries.html" }, { "title": "Other Information", "value": "other-information", "url": "/content/gopayz/en/support/faqs/gogold/other-information.html" } ] }, { "title": "Phone and Internet", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet.html", "isGroupLabel": true, "childList": [ { "title": "Phone & Internet ", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet/phone-and-internet.html" } ] }, { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment.html", "isGroupLabel": true, "childList": [ { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment/entertainment.html" } ] }, { "title": "Transport", "value": "transport", "url": "/content/gopayz/en/support/faqs/transport.html", "isGroupLabel": true, "childList": [ { "title": "Frictionless Parking", "value": "frictionless-parking", "url": "/content/gopayz/en/support/faqs/transport/frictionless-parking.html" }, { "title": "Catch That Bus", "value": "catch-that-bus", "url": "/content/gopayz/en/support/faqs/transport/catch-that-bus.html" } ] }, { "title": "Utilities", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities.html", "isGroupLabel": true, "childList": [ { "title": "Utilities ", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities/utilities.html" } ] }, { "title": "GoPayz & MAIPk Zakat Campaign 2022", "value": "gopayzmaipkzakatcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzmaipkzakatcampaign2022.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz & MAIPk Zakat Campaign 2022", "value": "gopayzmaipkzakatcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzmaipkzakatcampaign2022/gopayzmaipkzakatcampaign2022.html" } ] }, { "value": "gopayzcashbackcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzcashbackcampaign2022.html", "isGroupLabel": true, "childList": [] }, { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy.html", "isGroupLabel": true, "childList": [ { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy/mrseasy.html" } ] }, { "title": "Oh My Catsh Campaign", "value": "ohmycatshcampaign", "url": "/content/gopayz/en/support/faqs/ohmycatshcampaign.html", "isGroupLabel": true, "childList": [ { "title": "Oh My Catsh Campaign", "value": "ohmycatshcampaign", "url": "/content/gopayz/en/support/faqs/ohmycatshcampaign/ohmycatshcampaign.html" } ] }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/faqs/golife-10.html", "isGroupLabel": true, "childList": [ { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/faqs/golife-10/golife-10.html" } ] }, { "title": "GoRelaks", "value": "go-relaks", "url": "/content/gopayz/en/support/faqs/go-relaks.html", "isGroupLabel": true, "childList": [ { "title": "GoRelaks", "value": "go-relaks", "url": "/content/gopayz/en/support/faqs/go-relaks/go-relaks.html" } ] }, { "title": "Gongxi-Gongxi Poket Hepi Campaign", "value": "gongxi-gongxi-poket-hepi-campaign", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/how-do-i-participate-in-this-campaign-.html" }, { "title": "What are the rewards that will be given away in this campaign?", "value": "what-are-the-rewards-that-will-be-given-away-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-rewards-that-will-be-given-away-in-this-campaign-.html" }, { "title": "What are the eligible in-app services applicable for RM8 Ang Pow?", "value": "what-are-the-eligible-in-app-services-applicable-for-rm8-ang-pow", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-eligible-in-app-services-applicable-for-rm8-ang-pow.html" }, { "title": "How many times am I entitled for the Ang Pow rewards?", "value": "how-many-times-am-i-entitled-for-the-ang-pow-rewards-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/how-many-times-am-i-entitled-for-the-ang-pow-rewards-.html" }, { "title": "When will I receive the Ang Pow after transfer money to another GoPayz account?", "value": "when-will-i-receive-the-ang-pow-after-transfer-money-to-another-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/when-will-i-receive-the-ang-pow-after-transfer-money-to-another-.html" }, { "title": "When will I receive the RM8 Ang Pow after I purchase of RM100 prepaid topup using a GoPayz cards?", "value": "when-will-i-receive-the-rm8-ang-pow-after-i-purchase-of-rm100-pr", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/when-will-i-receive-the-rm8-ang-pow-after-i-purchase-of-rm100-pr.html" }, { "title": "If I have been selected as the 88th daily transaction performed that recorded in GoPayz’s transaction report, when will I receive RM88 Ang Pow?", "value": "if-i-have-been-selected-as-the-88th-daily-transaction-performed-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/if-i-have-been-selected-as-the-88th-daily-transaction-performed-.html" }, { "title": "Why did I not receive the RM8 Ang Pow after spending RM100 on Air Selangor using GoPayz cards?", "value": "why-did-i-not-receive-the-rm8-ang-pow-after-spending-rm100-on-ai", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/why-did-i-not-receive-the-rm8-ang-pow-after-spending-rm100-on-ai.html" }, { "title": "Who do I contact for any enquiries?", "value": 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"who-do-i-contact-for-any-enquiries-1", "url": "/content/gopayz/en/support/faqs/jomcomeback/who-do-i-contact-for-any-enquiries-1.html" }, { "title": "I received an SMS saying I can get up to RM10 cashback for this campaign. 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