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If you performed your top up online, it may happen due to any of the following reasons:
i. wrong input of account details/GoPayz Card number;
ii. amount exceeded the bank account transaction limit;
iii. top up amount exceeded your GoPayz Account wallet limit; and
iv. system maintenance either by the banks or our service providers.
Your money is safe as all electronic transfers are tracked. If the funds are deducted from your bank account but is not reflected in your GoPayz Account, we will provide the necessary assistance to ensure you get the money back in your account as soon as possible.
Note: Please note that it may take up to 1-2 business day or more for the money to be credited to your GoPayz Account as the debiting time differs based on the top-up channel you used due to various reasons including non-availability of data/connectivity.