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Terms & Conditions
Terms & Conditions

We have updated the terms of our GoPayz Service Agreement. The update will take effect on 17 March 2023.

We have updated the terms of our GoPayz Service Agreement. The update will take effect on 17 March 2023.
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General Insurance
General Insurance

Sign up to general insurance online with GoInsure Personal Accident, Motor and Travel insurance. GoPayz offers affordable insurance with less paperwork.
E-Wallet
E-Wallet

Explore GoPayz universal e-wallet service for all your financial needs. Get digital financial & lifestyle services hassle-free. Visit our website to know more.
Entertainment
Entertainment

Buy game credits, music-streaming subscriptions, prepaid TV passes and more - all through your GoPayz app. Get to know more about this exciting offer now!
Utilities
Utilities

Got bills to pay? Check out convenient bills payment process on GoPayz. Enjoy hassle-free transactions to pay utilities using your smartphone online now!
Zakat
Zakat

PERCUMA ganjaran cash reward sehingga RM25 ! Bayar Zakat, Wakaf atau Derma sekarang!
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Frequently Asked Questions

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[ { "title": "GoTakaful", "value": "gotakaful", "url": "/content/gopayz/en/support/faqs/gotakaful/gotakaful.html" } ] }, { "title": "GoInsure Personal Accident", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Personal Accident Insurance", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance/goinsure-personal-accident-insurance.html" } ] }, { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security.html", "isGroupLabel": true, "childList": [ { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security/security.html" } ] }, { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity.html", "isGroupLabel": true, "childList": [ { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity/verifying-identity.html" } ] }, { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up.html", "isGroupLabel": true, "childList": [ { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up/topping-up.html" } ] }, { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card.html", "isGroupLabel": true, "childList": [ { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card/getting-my-gopayz-card.html" } ] }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus.html", "isGroupLabel": true, "childList": [ { "title": "GoLife Plus ", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus/golife-plus.html" } ] }, { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns.html", "isGroupLabel": true, "childList": [ { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns/top-up-concerns.html" } ] }, { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards.html", "isGroupLabel": true, "childList": [ { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards/adding-other-payment-cards.html" } ] }, { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund.html", "isGroupLabel": true, "childList": [ { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": 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"url": "/content/gopayz/en/support/faqs/e-commerce-transaction.html", "isGroupLabel": true, "childList": [ { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction/e-commerce-transaction.html" } ] }, { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage.html", "isGroupLabel": true, "childList": [ { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage/card-usage.html" } ] }, { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment.html", "isGroupLabel": true, "childList": [ { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment/contactless-payment.html" } ] }, { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account.html", "isGroupLabel": true, "childList": [ { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account/cancelling-my-account.html" } ] }, { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination/gopayz-account-termination.html" } ] }, { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details.html", "isGroupLabel": true, "childList": [ { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details/change-profile-details.html" } ] }, { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates.html", "isGroupLabel": true, "childList": [ { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates/exchange-rates.html" } ] }, { "title": "Lost Or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card.html", "isGroupLabel": true, "childList": [ { "title": "Lost or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card/lost-or-stolen-card.html" } ] }, { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us.html", "isGroupLabel": true, "childList": [ { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us/contact-us.html" } ] }, { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer.html", "isGroupLabel": true, "childList": [ { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer/international-airtime-transfer.html" } ] }, { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun/gopayz-maipk-visa-prepaid-card-ta-awun.html" } ] }, { "title": "Tap and Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay.html", "isGroupLabel": true, "childList": [ { "title": "Tap & Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay/tap-and-pay.html" } ] }, { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance.html", "isGroupLabel": true, "childList": [ { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance/remittance.html" } ] }, { "title": "GoInsure Travel", "value": "goinsure-travel", "url": "/content/gopayz/en/support/faqs/goinsure-travel.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Travel", "value": "goinsure-travel", "url": "/content/gopayz/en/support/faqs/goinsure-travel/goinsure-travel.html" } ] }, { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor/goinsure-motor.html" } ] }, { "title": "Wealth Management", "value": "wealth-management", "url": 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"/content/gopayz/en/support/faqs/zakat/pusat-kutipan-zakat-pahang.html" }, { "title": "Lembaga Zakat Selangor (LZS)", "value": "lembaga-zakat-selangor", "url": "/content/gopayz/en/support/faqs/zakat/lembaga-zakat-selangor.html" }, { "title": "Lembaga Zakat Negeri Kedah (LZNK)", "value": "lembaga-zakat-negeri-kedah", "url": "/content/gopayz/en/support/faqs/zakat/lembaga-zakat-negeri-kedah.html" }, { "title": "Majlis Agama Islam & ‘Adat Melayu Perak (MAIPk)", "value": "majlis-agama-islam-adat-melayu-perak", "url": "/content/gopayz/en/support/faqs/zakat/majlis-agama-islam-adat-melayu-perak.html" } ] }, { "title": "Scan and Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay.html", "isGroupLabel": true, "childList": [ { "title": "Scan & Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay/scan-and-pay.html" } ] }, { "title": "GoGold", "value": "gogold", "url": "/content/gopayz/en/support/faqs/gogold.html", "isGroupLabel": true, "childList": [ { "title": "GoGold Product ", "value": "gogold-product", "url": "/content/gopayz/en/support/faqs/gogold/gogold-product.html" }, { "title": "Purchase Of GoGold", "value": "purchase-of-gogold", "url": "/content/gopayz/en/support/faqs/gogold/purchase-of-gogold.html" }, { "title": "Buy Back Of GoGold", "value": "buy-back-of-gogold", "url": "/content/gopayz/en/support/faqs/gogold/buy-back-of-gogold.html" }, { "title": "Storage", "value": "storage", "url": "/content/gopayz/en/support/faqs/gogold/storage.html" }, { "title": "Physical Gold Fulfillment", "value": "physical-gold-fulfillment", "url": "/content/gopayz/en/support/faqs/gogold/physical-gold-fulfillment.html" }, { "title": "Doorstep Delivery", "value": "doorstep-delivery", "url": "/content/gopayz/en/support/faqs/gogold/doorstep-delivery.html" }, { "title": "Returns And Replacement", "value": "returns-and-replacement", "url": "/content/gopayz/en/support/faqs/gogold/returns-and-replacement.html" }, { "title": "Payment Methods", "value": "payment-methods", "url": "/content/gopayz/en/support/faqs/gogold/payment-methods.html" }, { "title": "Order And Payment Cancellation", "value": "order-and-payment-cancellation", "url": "/content/gopayz/en/support/faqs/gogold/order-and-payment-cancellation.html" }, { "title": "Account Closing", "value": "account-closing", "url": "/content/gopayz/en/support/faqs/gogold/account-closing.html" }, { "title": "For More Enquiries", "value": "for-more-enquiries", "url": "/content/gopayz/en/support/faqs/gogold/for-more-enquiries.html" }, { "title": "Other Information", "value": "other-information", "url": "/content/gopayz/en/support/faqs/gogold/other-information.html" } ] }, { "title": "Phone and Internet", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet.html", "isGroupLabel": true, "childList": [ { "title": "Phone & Internet ", "value": "phone-and-internet", "url": 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"/content/gopayz/en/support/faqs/utilities/utilities.html" } ] }, { "title": "GoPayz & MAIPk Zakat Campaign 2022", "value": "gopayzmaipkzakatcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzmaipkzakatcampaign2022.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz & MAIPk Zakat Campaign 2022", "value": "gopayzmaipkzakatcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzmaipkzakatcampaign2022/gopayzmaipkzakatcampaign2022.html" } ] }, { "value": "gopayzcashbackcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzcashbackcampaign2022.html", "isGroupLabel": true, "childList": [] }, { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy.html", "isGroupLabel": true, "childList": [ { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy/mrseasy.html" } ] }, { "title": "Oh My Catsh Campaign", "value": "ohmycatshcampaign", "url": "/content/gopayz/en/support/faqs/ohmycatshcampaign.html", "isGroupLabel": true, "childList": [ { "title": "Oh My Catsh Campaign", "value": "ohmycatshcampaign", "url": "/content/gopayz/en/support/faqs/ohmycatshcampaign/ohmycatshcampaign.html" } ] }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/faqs/golife-10.html", "isGroupLabel": true, "childList": [ { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/faqs/golife-10/golife-10.html" } ] }, { "title": "GoRelaks", "value": "go-relaks", "url": "/content/gopayz/en/support/faqs/go-relaks.html", "isGroupLabel": true, "childList": [ { "title": "GoRelaks", "value": "go-relaks", "url": "/content/gopayz/en/support/faqs/go-relaks/go-relaks.html" } ] }, { "title": "Gongxi-Gongxi Poket Hepi Campaign", "value": "gongxi-gongxi-poket-hepi-campaign", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/how-do-i-participate-in-this-campaign-.html" }, { "title": "What are the rewards that will be given away in this campaign?", "value": "what-are-the-rewards-that-will-be-given-away-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-rewards-that-will-be-given-away-in-this-campaign-.html" }, { "title": "What are the eligible in-app services applicable for RM8 Ang Pow?", "value": "what-are-the-eligible-in-app-services-applicable-for-rm8-ang-pow", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-eligible-in-app-services-applicable-for-rm8-ang-pow.html" }, { "title": "How many times am I entitled for the Ang Pow rewards?", "value": "how-many-times-am-i-entitled-for-the-ang-pow-rewards-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/how-many-times-am-i-entitled-for-the-ang-pow-rewards-.html" }, { "title": "When will I receive the Ang Pow after transfer money to another GoPayz account?", "value": "when-will-i-receive-the-ang-pow-after-transfer-money-to-another-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/when-will-i-receive-the-ang-pow-after-transfer-money-to-another-.html" }, { "title": "When will I receive the RM8 Ang Pow after I purchase of RM100 prepaid topup using a GoPayz cards?", "value": "when-will-i-receive-the-rm8-ang-pow-after-i-purchase-of-rm100-pr", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/when-will-i-receive-the-rm8-ang-pow-after-i-purchase-of-rm100-pr.html" }, { "title": "If I have been selected as the 88th daily transaction performed that recorded in GoPayz’s transaction report, when will I receive RM88 Ang Pow?", "value": "if-i-have-been-selected-as-the-88th-daily-transaction-performed-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/if-i-have-been-selected-as-the-88th-daily-transaction-performed-.html" }, { "title": "Why did I not receive the RM8 Ang Pow after spending RM100 on Air Selangor using GoPayz cards?", "value": "why-did-i-not-receive-the-rm8-ang-pow-after-spending-rm100-on-ai", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/why-did-i-not-receive-the-rm8-ang-pow-after-spending-rm100-on-ai.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/who-do-i-contact-for-any-enquiries-.html" } ] }, { "title": "#GongXiGongXiPoketHepi Social Contest", "value": "gongxi-gongxi-poket-hepi-social-contest", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest.html", "isGroupLabel": true, "childList": [ { "title": "How do I participate in this contest?", "value": "how-do-i-participate-in-this-contest-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-do-i-participate-in-this-contest-.html" }, { "title": "What is the contest period?", "value": "what-is-the-contest-period-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/what-is-the-contest-period-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do you select the winners?", "value": "how-do-you-select-the-winners-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-do-you-select-the-winners-.html" }, { "title": "How many winners are selected during the contest period?", "value": "how-many-winners-are-selected-during-the-contest-period-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-many-winners-are-selected-during-the-contest-period-.html" }, { "title": "Can I comment more than once?", "value": "can-i-comment-more-than-once-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/can-i-comment-more-than-once-.html" }, { "title": "How do I know if I am the winner?", "value": "how-do-i-know-if-i-am-the-winner-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-do-i-know-if-i-am-the-winner-.html" }, { "title": "What if the personal details I’ve provided are different from the information I used to register for GoPayz?", "value": "what-if-the-personal-details-i-ve-provided-are-different-from-th", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/what-if-the-personal-details-i-ve-provided-are-different-from-th.html" }, { "title": "I’m one of the winners, when will I receive my prize?", "value": "i-m-one-of-the-winners--when-will-i-receive-my-prize-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/i-m-one-of-the-winners--when-will-i-receive-my-prize-.html" } ] }, { "title": "#JomComeBack", "value": "jomcomeback", "url": "/content/gopayz/en/support/faqs/jomcomeback.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?​", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/jomcomeback/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?​", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/jomcomeback/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": " How do I participate & what are the rewards that will be given away in this campaign?​", "value": "-how-do-i-participate---what-are-the-rewards-that-will-be-given-", "url": "/content/gopayz/en/support/faqs/jomcomeback/-how-do-i-participate---what-are-the-rewards-that-will-be-given-.html" }, { "title": "What are the eligible in-app services applicable for this campaign?​", "value": "what-are-the-eligible-in-app-services-applicable-for-this-campai", "url": "/content/gopayz/en/support/faqs/jomcomeback/what-are-the-eligible-in-app-services-applicable-for-this-campai.html" }, { "title": "How can I win the RM150 cash reward?", "value": "who-do-i-contact-for-any-enquiries-1", "url": "/content/gopayz/en/support/faqs/jomcomeback/who-do-i-contact-for-any-enquiries-1.html" }, { "title": "I received an SMS saying I can get up to RM10 cashback for this campaign. 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", "value": "how-many-times-am-i-entitled-for-the-cashback--", "url": "/content/gopayz/en/support/faqs/jomcomeback/how-many-times-am-i-entitled-for-the-cashback--.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries", "url": "/content/gopayz/en/support/faqs/jomcomeback/who-do-i-contact-for-any-enquiries.html" } ] }, { "title": "Exclusive Zakat Campaign", "value": "exclusive-zakat-campaign", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?​", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/what-is-the-campaign-duration-.html" }, { "title": "How do I participate New Users RM5 Cash Reward in this campaign?", "value": "how-do-i-participate-new-users-rm5-cash-reward--in-this-campaign", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-do-i-participate-new-users-rm5-cash-reward--in-this-campaign.html" }, { "title": "When will I receive the RM5 Cash Reward after I submitted the wallet upgrade?", "value": "when-will-i-receive-the-rm5-cash-reward-after-i-submitted-the-wa", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/when-will-i-receive-the-rm5-cash-reward-after-i-submitted-the-wa.html" }, { "title": "Where can I use the RM5 Cash Reward? 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