{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 0, "importantNotificationList": 0 }
Update Now!
Update Now!

Experience our new app interface, everything in one click. 

Experience our new app interface, everything in one click. 
{ "serviceUrlSearchSuggestion": "/content/gopayz/en/jcr:content/header.suggestions", "searchResultPagePath": "/content/gopayz/en/search-results.html" }
gopayz
Financial
Lifestyle
Islamic Services
Promotions
Support
Download App

Top Searches

Popular On GoPayz

General Insurance
General Insurance

Sign up to general insurance online with GoInsure Personal Accident, Motor and Travel insurance. GoPayz offers affordable insurance with less paperwork.
E-Wallet
E-Wallet

Explore GoPayz universal e-wallet service for all your financial needs. Get digital financial & lifestyle services hassle-free. Visit our website to know more.
Entertainment
Entertainment

Buy game credits, music-streaming subscriptions, prepaid TV passes and more - all through your GoPayz app. Get to know more about this exciting offer now!
Utilities
Utilities

Got bills to pay? Check out convenient bills payment process on GoPayz. Enjoy hassle-free transactions to pay utilities using your smartphone online now!
Zakat
Zakat

Make your zakat payment anytime, anywhere via few simple steps with GoPayz app. You can now fulfill your zakat obligations online and hassle-free. Learn more.
Financial
Lifestyle
Islamic Services
Promotions
Support

Frequently Asked Questions

{ "searchResultPagePath": "/content/gopayz/en/faq-search-results", "serviceUrlSearchSuggestion": "/content/gopayz/en/support/faqs/jcr:content/iparsys-1/layout_container/background/background-content/layout_container_cop/search_textbox_copy.suggestions" }
{ "dropdownFaqProperties": [ { "title": "Signing Up", "value": "signing-up", "url": "/content/gopayz/en/support/faqs/signing-up.html", "isGroupLabel": true, "childList": [ { "title": "Signing Up", "value": "signing-up", "url": "/content/gopayz/en/support/faqs/signing-up/signing-up.html" } ] }, { "title": "Online Currency Exchange", "value": "online-currency-exchange", "url": "/content/gopayz/en/support/faqs/online-currency-exchange.html", "isGroupLabel": true, "childList": [ { "title": "Online Currency Exchange", "value": "online-currency-exchange", "url": "/content/gopayz/en/support/faqs/online-currency-exchange/online-currency-exchange.html" } ] }, { "title": "Security Tips", "value": "security-tips", "url": "/content/gopayz/en/support/faqs/security-tips.html", "isGroupLabel": true, "childList": [ { "title": "Security Tips ", "value": "security-tips", "url": "/content/gopayz/en/support/faqs/security-tips/security-tips.html" } ] }, { "title": "GoTakaful", "value": "gotakaful", "url": "/content/gopayz/en/support/faqs/gotakaful.html", "isGroupLabel": true, "childList": [ { "title": "GoTakaful", "value": "gotakaful", "url": "/content/gopayz/en/support/faqs/gotakaful/gotakaful.html" } ] }, { "title": "GoInsure Personal Accident", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Personal Accident Insurance", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance/goinsure-personal-accident-insurance.html" } ] }, { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security.html", "isGroupLabel": true, "childList": [ { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security/security.html" } ] }, { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity.html", "isGroupLabel": true, "childList": [ { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity/verifying-identity.html" } ] }, { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up.html", "isGroupLabel": true, "childList": [ { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up/topping-up.html" } ] }, { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card.html", "isGroupLabel": true, "childList": [ { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card/getting-my-gopayz-card.html" } ] }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus.html", "isGroupLabel": true, "childList": [ { "title": "GoLife Plus ", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus/golife-plus.html" } ] }, { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns.html", "isGroupLabel": true, "childList": [ { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns/top-up-concerns.html" } ] }, { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards.html", "isGroupLabel": true, "childList": [ { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards/adding-other-payment-cards.html" } ] }, { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund.html", "isGroupLabel": true, "childList": [ { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund/transfers-of-fund.html" } ] }, { "title": "GoPointz", "value": "gopointz", "url": "/content/gopayz/en/support/faqs/gopointz.html", "isGroupLabel": true, "childList": [ { "title": "GoPointz", "value": "gopointz", "url": "/content/gopayz/en/support/faqs/gopointz/gopointz.html" } ] }, { "title": "Cash Withdrawals", "value": "cash-withdrawals", "url": "/content/gopayz/en/support/faqs/cash-withdrawals.html", "isGroupLabel": true, "childList": [ { "title": "Cash Withdrawals", "value": "cash-withdrawals", "url": "/content/gopayz/en/support/faqs/cash-withdrawals/cash-withdrawals.html" } ] }, { "title": "Card Payments", "value": "card-payments", "url": "/content/gopayz/en/support/faqs/card-payments.html", "isGroupLabel": true, "childList": [ { "title": "Card Payments", "value": "card-payments", "url": "/content/gopayz/en/support/faqs/card-payments/card-payments.html" } ] }, { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction.html", "isGroupLabel": true, "childList": [ { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction/e-commerce-transaction.html" } ] }, { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage.html", "isGroupLabel": true, "childList": [ { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage/card-usage.html" } ] }, { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment.html", "isGroupLabel": true, "childList": [ { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment/contactless-payment.html" } ] }, { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account.html", "isGroupLabel": true, "childList": [ { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account/cancelling-my-account.html" } ] }, { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination/gopayz-account-termination.html" } ] }, { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details.html", "isGroupLabel": true, "childList": [ { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details/change-profile-details.html" } ] }, { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates.html", "isGroupLabel": true, "childList": [ { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates/exchange-rates.html" } ] }, { "title": "Lost Or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card.html", "isGroupLabel": true, "childList": [ { "title": "Lost or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card/lost-or-stolen-card.html" } ] }, { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us.html", "isGroupLabel": true, "childList": [ { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us/contact-us.html" } ] }, { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer.html", "isGroupLabel": true, "childList": [ { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer/international-airtime-transfer.html" } ] }, { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun/gopayz-maipk-visa-prepaid-card-ta-awun.html" } ] }, { "title": "Tap and Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay.html", "isGroupLabel": true, "childList": [ { "title": "Tap & Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay/tap-and-pay.html" } ] }, { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance.html", "isGroupLabel": true, "childList": [ { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance/remittance.html" } ] }, { "title": "GoInsure Travel", "value": "goinsure-travel", "url": "/content/gopayz/en/support/faqs/goinsure-travel.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Travel", "value": "goinsure-travel", "url": "/content/gopayz/en/support/faqs/goinsure-travel/goinsure-travel.html" } ] }, { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor/goinsure-motor.html" } ] }, { "title": "Wealth Management", "value": "wealth-management", "url": "/content/gopayz/en/support/faqs/wealth-management.html", "isGroupLabel": true, "childList": [ { "title": "Wealth Management", "value": "wealth-management", "url": "/content/gopayz/en/support/faqs/wealth-management/wealth-management.html" } ] }, { "title": "Zakat", "value": "zakat", "url": "/content/gopayz/en/support/faqs/zakat.html", "isGroupLabel": true, "childList": [ { "title": "General", "value": "general", "url": "/content/gopayz/en/support/faqs/zakat/general.html" }, { "title": "Zakat Pulau Pinang (ZPP)", "value": "zakat-pulau-pinang", "url": "/content/gopayz/en/support/faqs/zakat/zakat-pulau-pinang.html" }, { "title": "Pusat Pungutan Zakat Wilayah Persekutuan (PPZ-MAIWP)", "value": "pusat-pungutan-zakat-wilayah-persekutuan", "url": "/content/gopayz/en/support/faqs/zakat/pusat-pungutan-zakat-wilayah-persekutuan.html" }, { "title": "Pusat Kutipan Zakat Pahang (PKZ-MUIP)", "value": "pusat-kutipan-zakat-pahang", "url": "/content/gopayz/en/support/faqs/zakat/pusat-kutipan-zakat-pahang.html" }, { "title": "Lembaga Zakat Selangor (LZS)", "value": "lembaga-zakat-selangor", "url": "/content/gopayz/en/support/faqs/zakat/lembaga-zakat-selangor.html" }, { "title": "Lembaga Zakat Negeri Kedah (LZNK)", "value": "lembaga-zakat-negeri-kedah", "url": "/content/gopayz/en/support/faqs/zakat/lembaga-zakat-negeri-kedah.html" }, { "title": "Majlis Agama Islam & ‘Adat Melayu Perak (MAIPk)", "value": "majlis-agama-islam-adat-melayu-perak", "url": "/content/gopayz/en/support/faqs/zakat/majlis-agama-islam-adat-melayu-perak.html" } ] }, { "title": "Scan and Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay.html", "isGroupLabel": true, "childList": [ { "title": "Scan & Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay/scan-and-pay.html" } ] }, { "title": "GoGold", "value": "gogold", "url": "/content/gopayz/en/support/faqs/gogold.html", "isGroupLabel": true, "childList": [ { "title": "GoGold Product ", "value": "gogold-product", "url": "/content/gopayz/en/support/faqs/gogold/gogold-product.html" }, { "title": "Purchase Of GoGold", "value": "purchase-of-gogold", "url": "/content/gopayz/en/support/faqs/gogold/purchase-of-gogold.html" }, { "title": "Buy Back Of GoGold", "value": "buy-back-of-gogold", "url": "/content/gopayz/en/support/faqs/gogold/buy-back-of-gogold.html" }, { "title": "Storage", "value": "storage", "url": "/content/gopayz/en/support/faqs/gogold/storage.html" }, { "title": "Physical Gold Fulfillment", "value": "physical-gold-fulfillment", "url": "/content/gopayz/en/support/faqs/gogold/physical-gold-fulfillment.html" }, { "title": "Doorstep Delivery", "value": "doorstep-delivery", "url": "/content/gopayz/en/support/faqs/gogold/doorstep-delivery.html" }, { "title": "Returns And Replacement", "value": "returns-and-replacement", "url": "/content/gopayz/en/support/faqs/gogold/returns-and-replacement.html" }, { "title": "Payment Methods", "value": "payment-methods", "url": "/content/gopayz/en/support/faqs/gogold/payment-methods.html" }, { "title": "Order And Payment Cancellation", "value": "order-and-payment-cancellation", "url": "/content/gopayz/en/support/faqs/gogold/order-and-payment-cancellation.html" }, { "title": "Account Closing", "value": "account-closing", "url": "/content/gopayz/en/support/faqs/gogold/account-closing.html" }, { "title": "For More Enquiries", "value": "for-more-enquiries", "url": "/content/gopayz/en/support/faqs/gogold/for-more-enquiries.html" }, { "title": "Other Information", "value": "other-information", "url": "/content/gopayz/en/support/faqs/gogold/other-information.html" } ] }, { "title": "Phone and Internet", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet.html", "isGroupLabel": true, "childList": [ { "title": "Phone & Internet ", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet/phone-and-internet.html" } ] }, { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment.html", "isGroupLabel": true, "childList": [ { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment/entertainment.html" } ] }, { "title": "Transport", "value": "transport", "url": "/content/gopayz/en/support/faqs/transport.html", "isGroupLabel": true, "childList": [ { "title": "UNiD", "value": "unid", "url": "/content/gopayz/en/support/faqs/transport/unid.html" }, { "title": "Frictionless Parking", "value": "frictionless-parking", "url": "/content/gopayz/en/support/faqs/transport/frictionless-parking.html" }, { "title": "Catch That Bus", "value": "catch-that-bus", "url": "/content/gopayz/en/support/faqs/transport/catch-that-bus.html" } ] }, { "title": "Utilities", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities.html", "isGroupLabel": true, "childList": [ { "title": "Utilities ", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities/utilities.html" } ] }, { "title": "GoLife 10 - Perlindungan Tenang Voucher Programme", "value": "golife-10---perlindungan-tenang-voucher-programme", "url": "/content/gopayz/en/support/faqs/golife-10---perlindungan-tenang-voucher-programme.html", "isGroupLabel": true, "childList": [ { "title": "GoLife 10 - Perlindungan Tenang Voucher Programme", "value": "golife-10---perlindungan-tenang-voucher-programme", "url": "/content/gopayz/en/support/faqs/golife-10---perlindungan-tenang-voucher-programme/golife-10---perlindungan-tenang-voucher-programme.html" } ] }, { "title": "Sign up & Get Free RM5 2022 Campaign FAQ", "value": "Sign-up-Get-Free-RM5-2022-Campaign-FAQ", "url": "/content/gopayz/en/support/faqs/Sign-up-Get-Free-RM5-2022-Campaign-FAQ.html", "isGroupLabel": true, "childList": [ { "title": "Sign up & Get Free RM5 2.0 Campaign FAQ", "value": "Sign-up-Get-Free-RM5-2022-Campaign-FAQ", "url": "/content/gopayz/en/support/faqs/Sign-up-Get-Free-RM5-2022-Campaign-FAQ/Sign-up-Get-Free-RM5-2022-Campaign-FAQ.html" } ] }, { "title": "Ada GoPayz, Raya Tak GoPoh Campaign", "value": "Ada-GoPayz-Raya-Tak-GoPoh-Campaign", "url": "/content/gopayz/en/support/faqs/Ada-GoPayz-Raya-Tak-GoPoh-Campaign.html", "isGroupLabel": true, "childList": [ { "title": "Ada GoPayz, Raya Tak GoPoh Campaign", "value": "Ada-GoPayz-Raya-Tak-GoPoh-Campaign", "url": "/content/gopayz/en/support/faqs/Ada-GoPayz-Raya-Tak-GoPoh-Campaign/Ada-GoPayz-Raya-Tak-GoPoh-Campaign.html" } ] }, { "title": "GoPayz Travel Social Contest Campaign", "value": "GoPayzTravelSocialContestCampaign", "url": "/content/gopayz/en/support/faqs/GoPayzTravelSocialContestCampaign.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz Travel Social Contest Campaign", "value": "GoPayzTravelSocialContestCampaign", "url": "/content/gopayz/en/support/faqs/GoPayzTravelSocialContestCampaign/GoPayzTravelSocialContestCampaign.html" } ] } ], "dropdownDefault": "/content/gopayz/en/support/faqs/phone-and-internet/phone-and-internet.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/gopayz/en/support/faqs.html" }, { "title": "Phone and Internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet.html" } ] }
{ "siteTheme": "theme-gopayz" }

Cookies Policy

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. By clicking 'Accept', you agree to the storing of cookies on your device. View our Privacy Notice to learn more.

Accept