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Terms & Conditions

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"gopayzcashbackcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzcashbackcampaign2022.html" }, { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy.html" }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/faqs/golife-10.html" }, { "title": "GoRelaks", "value": "go-relaks", "url": "/content/gopayz/en/support/faqs/go-relaks.html" }, { "title": "JomComeback Campaign", "value": "jomcomeback-campaign", "url": "/content/gopayz/en/support/faqs/jomcomeback-campaign.html" }, { "title": "Zakat On-Ground Campaign​", "value": "zakat-on-ground", "url": "/content/gopayz/en/support/faqs/zakat-on-ground.html" }, { "title": "Liberty Vehicle Insurance", "value": "liberty-vehicle-insurance", "url": "/content/gopayz/en/support/faqs/liberty-vehicle-insurance.html" }, { "title": "RM8 Cashback with GoPayz Visa Card", "value": "rm8-cashback-with-gopayz-visa-card", "url": "/content/gopayz/en/support/faqs/rm8-cashback-with-gopayz-visa-card.html" }, { "title": "Islamic Services Year End Campaign", "value": "islamic-services-year-end-campaign", "url": "/content/gopayz/en/support/faqs/islamic-services-year-end-campaign.html" }, { "title": "Gaming Credits Campaign 2023", "value": "gaming-credits-campaign-2023", "url": "/content/gopayz/en/support/faqs/gaming-credits-campaign-2023.html" }, { "title": "2024 CNY Campaign", "value": "2024-cny-campaign", "url": "/content/gopayz/en/support/faqs/2024-cny-campaign.html" }, { "title": "Cashback KAW KAW Campaign ", "value": "cashback-kaw-kaw-campaign", "url": "/content/gopayz/en/support/faqs/cashback-kaw-kaw-campaign.html" } ] }, { "title": "Terms & Conditions", "value": "terms-and-conditions", "url": "/content/gopayz/en/support/terms-and-conditions.html", "isGroupLabel": true, "childList": [ { "title": "Free RM5 For Cashless School Programme Campaign ", "value": "FreeRM5ForCashlessSchoolProgrammeCampaign", "url": 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"GoInsure Personal Accident Insurance Plan", "value": "goinsure-personal-accident-insurance-plan", "url": "/content/gopayz/en/support/terms-and-conditions/goinsure-personal-accident-insurance-plan.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/gopayz/en/support/terms-and-conditions/business-partner-code-of-conduct.html" }, { "title": " Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/gopayz/en/support/terms-and-conditions/anti-corruption-policy.html" }, { "title": " Policy Statement on U Mobile Group’s Anti-Corruption Policy", "value": "policy-statement-on-u-mobile-group-anti-corruption", "url": "/content/gopayz/en/support/terms-and-conditions/policy-statement-on-u-mobile-group-anti-corruption.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/gopayz/en/support/terms-and-conditions/whistleblower-policy.html" }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/terms-and-conditions/golife-10.html" }, { "title": " GoInsure Personal Accident Insurance Complimentary Premium Campaign Terms and Conditions", "value": "-goinsure-personal-accident-insurance-complimentary-premium-camp", "url": "/content/gopayz/en/support/terms-and-conditions/-goinsure-personal-accident-insurance-complimentary-premium-camp.html" }, { "title": "Free RM5 For Cashless School Programme Campaign ", "value": "freerm5forcashlessschoolprogrammecampaign", "url": "/content/gopayz/en/support/terms-and-conditions/freerm5forcashlessschoolprogrammecampaign.html" }, { "title": "Terms of Use for GoPayz for Liberty Vehicle Insurance", "value": "liberty-motor-motorcycle-insurance", "url": "/content/gopayz/en/support/terms-and-conditions/liberty-motor-motorcycle-insurance.html" }, { "title": "JomComeback Campaign", "value": "jomcomeback-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/jomcomeback-campaign.html" }, { "title": "Upgrade to Premium & Get RM5 Cash Reward", "value": "upgrade-to-premium-get-cash-reward", "url": "/content/gopayz/en/support/terms-and-conditions/upgrade-to-premium-get-cash-reward.html" }, { "title": "GoPayz Service Agreement", "value": "gopayz-service-agreement-october", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-service-agreement-october.html" }, { "title": "Product Disclosure Sheet (PDS)", "value": "product-disclosure-sheet-pds-october", "url": "/content/gopayz/en/support/terms-and-conditions/product-disclosure-sheet-pds-october.html" }, { "title": "Product Disclosure Sheet(PDS) – GoPayz-MAIPKs VISA", "value": "product-disclosure-sheet-pds-gopayz-maipk-visa-october", "url": "/content/gopayz/en/support/terms-and-conditions/product-disclosure-sheet-pds-gopayz-maipk-visa-october.html" }, { "title": "RM8 Cashback with GoPayz Visa Card Campaign", "value": "rm8-cashback-with-gopayz-visa-card-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/rm8-cashback-with-gopayz-visa-card-campaign.html" }, { "title": "Islamic Services Year End Campaign ", "value": "islamic-services-year-end-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/islamic-services-year-end-campaign.html" }, { "title": "Score with GoPayz Gaming Credits Campaign", "value": "gopayz-gaming-credits-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-gaming-credits-campaign.html" }, { "title": "GoPayz K-Pass Visa Card Cashback Campaign", "value": "gopayz-k-pass-visa-card-cashback-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-k-pass-visa-card-cashback-campaign.html" }, { "title": "2024 CNY Campaign", "value": "2024-cny-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/2024-cny-campaign.html" }, { "title": "CNY Huat Cashback", "value": "cny-huat-cashback", "url": "/content/gopayz/en/support/terms-and-conditions/cny-huat-cashback.html" }, 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  1. This Islamic Services Year End Campaign (“Campaign”) is organised by U Mobile Services Sdn Bhd (Registration No.: 200401034375 (672884-H)) (“U Mobile”) which commences at 12:00a.m. on 10 November 2023 and ends at 11:59p.m. on 31 December 2023 (“Campaign Period”).

  2. By participating in this Campaign, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).

  3. Campaign Eligibility

    1. This Campaign is open to both new and existing GoPayz users with an active GoPayz account (“Eligible Participant”). An active account means that users can perform transactions with GoPayz.

    2. Any consents, indemnities, agreement, undertakings, representations, and warranties given under these Terms and Conditions by participants who are below the age of 18 years old are deemed to have been given by their parents or guardians.

    3. U Mobile reserves the right to reject any participation by any participants without assigning any reason.
       
  4. Campaign Mechanics

    1. To participate in this Campaign, Eligible Participants must:

      1. Make a minimum payment of RM50 for zakat (“Zakat”) or wakaf (“Wakaf”) to any of the following qualifying service providers that provide Islamic services in a single transaction using either GoPayz cards (i.e GoPayz MasterCard, GoPayz UnionPay, GoPayz Visa cards or GoPayz-MAIPk Visa Prepaid Card (Ta’awun)), GoPayz debit card (“Debit”) or online banking (“FPX”) via GoPayz mobile app:

        1. Lembaga Zakat Selangor (“LZS”);
        2. Pusat Pungutan Zakat Majlis Agama Islam Wilayah Persekutuan (“PPZ-MAIWP”);
        3. Lembaga Zakat Negeri Kedah (“LZNK”);
        4. Pusat Kutipan Zakat Negeri Pahang (“PKZP”); 
        5. Zakat Pulau Pinang (“ZPP”);
        6. Majlis Agama Islam dan ‘Adat Melayu Perak (“MAIPk”);
        7. Majlis Agama Islam Negeri Johor (“MAINJ”);
        8. Majlis Agama Islam Negeri Sembilan (“MAINS”); 
        9. Majlis Agama Dan Istiadat Melayu Perlis (“MAIPS”); 
        10. Majlis Agama Islam Dan Adat Istiadat Melayu Kelantan (“MAIK”);
        11. Majlis Ugama Islam Sabah (“MUIS”); or
        12. Tabung Baitumal Sarawak (“TBS”).
           
    2. For each Transaction with MAINJ, MAINS, MAIPS, MAIK, MUIS, TBS, Eligible Participants are required to enter a valid mobile number and the Eligible Participant’s NRIC which is linked to an active GoPayz account (for the purpose of receiving the reward).

    3. Payment of Zakat or Wakaf is managed by each Zakat body (LZS, PPZ-MAIWP, LZNK, PKZP, ZPP, MAIPk, MAINJ, MAINS, MAIPS, MAIK, MUIS and TBS) and is subject to the respective Zakat body’s terms and conditions. U Mobile makes no representation or warranties on the Zakat or Wakaf Transaction.
       
  5. Rewards

    1. Eligible Participants who successfully complete the Transaction according to Paragraph 4 above during the Campaign Period will be entitled to receive cash reward (“Reward”) as set out in Table 1, and may win an Umrah package (“Grand Prize”) as set out in Table 2.

      Table 1 - Reward: 

Transaction category

Reward

Make a minimum payment of RM50 for Zakat or Wakaf to LZS, PPZ-MAIWP, LZNK, PKZP, ZPP or MAIPk, MAINJ, MAINS, MAIPS, MAIK, MUIS and TBS via GoPayz mobile app

  • RM5.00 cash reward will be credited into the Eligible Participant’s GoPayz account within 20 days from the successful completion of the Transaction.

  • Each Eligible Participant is entitled to receive a maximum of two (2) Rewards throughout the Campaign Period. 
  1. The Rewards are capped at a total sum of RM30,000 throughout the Campaign Period based on a first-come, first-served basis. The Rewards will cease once the total Rewards are fully distributed and no reward will be awarded for any Transaction performed even though it is within the Campaign Period. 

  2. Eligible Participants must ensure that their GoPayz accounts are active at the point the Reward are credited. U Mobile shall not be responsible for any loss incurred if the Eligible Participant’s GoPayz account is inactive. 

    Table 2 - Grand Prize: 

Transaction category

Reward

Make a minimum payment of RM50 for Zakat or Wakaf to LZS, PPZ-MAIWP, LZNK, PKZP, ZPP or MAIPk, MAINJ, MAINS, MAIPS, MAIK, MUIS and TBS via GoPayz mobile app

  • One (1) entry to win the Grand Prize of an Umrah package for 2 adults worth RM18,500 (1x winner).

  • Each Transaction entitles the Participant to one (1) entry. Eligible Participants may make as many transactions during the Campaign Period to increase their chances of winning.

  • Only Eligible Participants with a Premium GoPayz wallet who fulfil all the criteria stated in Paragraph 4 are eligible for the Grand Prize draw.

  • A shortlisted Grand Prize winner will be selected by a random draw from the total eligible entries accumulated during the Campaign Period within four (4) weeks after the Campaign ends. 

  • The shortlisted Grand Prize winner will be contacted within ten (10) working days after the end of the Campaign Period.
    1. To upgrade to the GoPayz Premium Wallet, Eligible Participants must provide the relevant supporting documents and information for U Mobile’s verification. The verification process may take up to two (2) business days for approval. U Mobile reserves the right to approve, reject or decline your application at its sole discretion without assigning any reasons whatsoever, and such decision will be final. Please refer to the Product Disclosure Sheet for more information on the GoPayz Premium Wallet and U Mobile Services’ verification process which is published on https://www.gopayz.com.my/en/support/terms-and-conditions/product-disclosure-sheet-pds-october.

    2. The shortlisted Grand Prize winner will be contacted by U Mobile via a notification email sent to the email address that is registered to the shortlisted Grand Prize winner’s respective GoPayz account.

    3. To confirm his/her eligibility for the Grand Prize, the shortlisted Grand Prize winner must reply U Mobile’s notification email with:

      1. the requested personal information including proof of identification; and

      2. his/her answer to a promotional question posed by U Mobile.

    4. Failure to provide any requested information or to answer the promotion question correctly within seven (7) days from U Mobile’s notification email will result in the forfeiture of the shortlisted Grand Prize winner’s eligibility, and a new Grand Prize winner will be shortlisted on a random basis.

    5. U Mobile will not be responsible for any disputes or claims that may arise from the shortlisted Grand Prize winner’s failure to receive the notification email or prize due to such shortlisted Grand Prize winner’s fault or negligence, including but not limited to, wrong email address registered on the GoPayz ewallet, GoPayz’s emails being listed under the shortlisted Grand Prize winner’s blocked email address list, or lost access to the registered email address.

    6. The Grand Prize will be given out in the form of a “travel voucher”, fulfilled by a third-party travel agency. The travel voucher can only be utilized or redeemed by the Grand Prize winner, according to their GoPayz user details.

    7. The Umrah package offered is valid until 31 December 2024 and only applicable during the normal season and within a budget of RM9,250 per person. Any surcharges for peak seasons, such as Ramadhan (March – April) , Hajj (June), and school holidays (February, December) will be borne by the Grand Prize winner. Other additional charges, including but not limited to passport application fees and transportation fees to and from the airport in Malaysia, are not included in the package.

    8. U Mobile will provide the prize redemption details along with contact information for the appointed third-party travel agency partner who will fulfil the Grand Prize via email within thirty (30) working days after the submission of the Grand Prize winner's personal details.

    9. Grand Prize winner who is under the age of 18 years old must provide a letter of consent from his/her legal guardian during the Grand Prize redemption process.

    10. If a Grand Prize winner fails to acknowledge the notification by the required period or unable to adhere to this Campaign’s Terms and Conditions or does not claim the Grand Prize, the Grand Prize will be considered void.

    11. All rewards are non-transferable, non-refundable and non-redeemable for cash, credit, or rebate in full or in part and any such visuals shown on GoPayz app, web or Facebook page, advertisement and promotion materials are for photography or illustration purposes only.

    12. U Mobile reserves the rights to replace or substitute any reward with a suitable alternative of similar value without prior notice, as determined by U Mobile.

    13. U Mobile is entitled to require the return of or to claw back the Rewards credited or any amount similar in value to the Rewards in any form (as determined by U Mobile) within one (1) year from the end of the Campaign Period from the Eligible Participant’s GoPayz account for any Transactions that are subsequently cancelled, voided, reversed, disputed, refunded or which are unauthorised or fraudulent.

    14. U Mobile makes no warranties or representations with respect to the prizes and shall not be responsible nor liable for any misuse of any of the prizes, nor for any claims, liability, loss or damages arising out of or in connection with the prizes associated with this Campaign.

    15. For assistance in relation to the Campaign, Eligible Participants may e-mail GoPayz customer care at customercare@gopayz.com.my or call +6018 388 3388.
       
  1. General

    1. U Mobile may change any of these Terms and Conditions and may terminate, suspend this Campaign, or extend the Campaign Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website and if you do not agree to any of the changes, you must immediately cease participation in the Campaign.

    2. By participating in the Campaign, all Eligible Participants:

      1. consent for U Mobile to collect, record, hold, store, use and disclose your personal information for purposes which are necessary or related to your participation in the Campaign;

      2. consent for U Mobile to disclose or publish your personal information such as your name and identity and any general information that U Mobile see fit in any media, marketing, or advertising materials; and

      3. grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of you for any promotional, marketing, commercial or other related purpose, without any payment or compensation.

    3. To the extent permitted by law, U Mobile exclude all liability in connection with this Campaign. All Eligible Participants and if they are below 18 years of age, their parent or guardians agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special, or consequential arising out of participation in this Campaign.

    4. The subscription and use of GoPayz is subject to the GoPayz Service Agreement and where applicable, these Terms and Conditions. In the event of any inconsistency, the GoPayz Service Agreement, will prevail to the extent of such inconsistency.

    5. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.

    6. In the event of any conflict between the English and other language versions, the English version shall prevail.

Version : November 2023

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