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Terms & Conditions

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"url": "/content/gopayz/en/support/faqs/security.html" }, { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity.html" }, { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up.html" }, { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card.html" }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus.html" }, { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns.html" }, { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards.html" }, { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund.html" }, { "title": "GoPointz", "value": "gopointz", "url": "/content/gopayz/en/support/faqs/gopointz.html" }, { "title": "Cash Withdrawals", "value": "cash-withdrawals", "url": "/content/gopayz/en/support/faqs/cash-withdrawals.html" }, { "title": "Card Payments", "value": "card-payments", "url": "/content/gopayz/en/support/faqs/card-payments.html" }, { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction.html" }, { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage.html" }, { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment.html" }, { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account.html" }, { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination.html" }, { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details.html" }, { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates.html" }, { "title": "Lost Or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card.html" }, { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us.html" }, { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer.html" }, { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun.html" }, { "title": "Tap and Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay.html" }, { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance.html" }, { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor.html" }, { "title": "Wealth Management", "value": "wealth-management", "url": "/content/gopayz/en/support/faqs/wealth-management.html" }, { "title": "Zakat", "value": "zakat", "url": "/content/gopayz/en/support/faqs/zakat.html" }, { "title": "Scan and Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay.html" }, { "title": "Phone and Internet", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet.html" }, { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment.html" }, { "title": "Transport", "value": "transport", "url": "/content/gopayz/en/support/faqs/transport.html" }, { "title": "Utilities", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities.html" }, { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy.html" }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/faqs/golife-10.html" }, { "title": "GoRelaks", "value": "go-relaks", "url": "/content/gopayz/en/support/faqs/go-relaks.html" }, { "title": "Cashback KAW KAW Campaign ", "value": "cashback-kaw-kaw-campaign", "url": "/content/gopayz/en/support/faqs/cashback-kaw-kaw-campaign.html" }, { "title": "GoPayz Happy Hour Cashback Campaign", "value": "happy-hour-cashback", "url": "/content/gopayz/en/support/faqs/happy-hour-cashback.html" }, { "title": "Visa Year End Campaign 2024", "value": "year-end-visa", "url": "/content/gopayz/en/support/faqs/year-end-visa.html" }, { "value": "remittance-exit-business", "url": "/content/gopayz/en/support/faqs/remittance-exit-business.html" } ] }, { "title": "Terms & Conditions", "value": "terms-and-conditions", "url": "/content/gopayz/en/support/terms-and-conditions.html", "isGroupLabel": true, "childList": [ { "title": "Money Transfer and Online Currency Exchange Services", "value": "money-transfer-and-online-currency-exchange-services", "url": "/content/gopayz/en/support/terms-and-conditions/money-transfer-and-online-currency-exchange-services.html" }, { "title": " GoInsure Motor Insurance", "value": "goinsure-motor-insurance", "url": "/content/gopayz/en/support/terms-and-conditions/goinsure-motor-insurance.html" }, { "title": "GoTakaful Family Takaful Plan", "value": "gotakaful-family-takaful-plan", "url": "/content/gopayz/en/support/terms-and-conditions/gotakaful-family-takaful-plan.html" }, { "title": " GoPayz App and Web Terms Of Use", "value": "gopayz-app-and-web-terms-of-use", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-app-and-web-terms-of-use.html" }, { "title": "Privacy Notice", "value": "privacy-notice", "url": "/content/gopayz/en/support/terms-and-conditions/privacy-notice.html" }, { "title": "Schedule 1 - Specific Terms and Conditions for GoPayz-MAIPk Visa Prepaid Card", "value": "specific-terms-and-conditions-for-gopayz-maipk-visa-prepaid-card", "url": "/content/gopayz/en/support/terms-and-conditions/specific-terms-and-conditions-for-gopayz-maipk-visa-prepaid-card.html" }, { "title": "GoPayz Rewards Programme", "value": "gopayz-rewards-programme", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-rewards-programme.html" }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/terms-and-conditions/golife-plus.html" }, { "title": "GoPayz International Airtime Credit Transfer and International Bill Payment Services", "value": "gopayz-international-airtime-credit-transfer-and-bill-payment-service", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-international-airtime-credit-transfer-and-bill-payment-service.html" }, { "title": "GoInsure Personal Accident Insurance Plan", "value": "goinsure-personal-accident-insurance-plan", "url": "/content/gopayz/en/support/terms-and-conditions/goinsure-personal-accident-insurance-plan.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/gopayz/en/support/terms-and-conditions/business-partner-code-of-conduct.html" }, { "title": " Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/gopayz/en/support/terms-and-conditions/anti-corruption-policy.html" }, { "title": " Policy Statement on U Mobile Group’s Anti-Corruption Policy", "value": "policy-statement-on-u-mobile-group-anti-corruption", "url": "/content/gopayz/en/support/terms-and-conditions/policy-statement-on-u-mobile-group-anti-corruption.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/gopayz/en/support/terms-and-conditions/whistleblower-policy.html" }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/terms-and-conditions/golife-10.html" }, { "title": "GoPayz Service Agreement", "value": "gopayz-service-agreement-october", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-service-agreement-october.html" }, { "title": "GoPayz K-Pass Visa Card Cashback Campaign", "value": "gopayz-k-pass-visa-card-cashback-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-k-pass-visa-card-cashback-campaign.html" }, { "title": "Cashback KAW KAW Campaign ", "value": "cashback-kaw-kaw", "url": "/content/gopayz/en/support/terms-and-conditions/cashback-kaw-kaw.html" }, { "title": "50% Cashback On Your First GoPayz Transaction Campaign", "value": "new-user-cashback", "url": "/content/gopayz/en/support/terms-and-conditions/new-user-cashback.html" }, { "title": "Join & Use GoPayz to win RM100 Campaign", "value": "new-user-rm100-cashback", "url": "/content/gopayz/en/support/terms-and-conditions/new-user-rm100-cashback.html" }, { "title": "GoPayz Happy Hour Cashback Campaign", "value": "happy-hour-cashback", "url": "/content/gopayz/en/support/terms-and-conditions/happy-hour-cashback.html" }, { "title": "GoPayz Year End Visa Campaign Terms and Conditions", "value": "year-end-visa", "url": "/content/gopayz/en/support/terms-and-conditions/year-end-visa.html" }, { "title": "Product Disclosure Sheet (PDS)", "value": "product-disclosure-sheet-pds-january", "url": "/content/gopayz/en/support/terms-and-conditions/product-disclosure-sheet-pds-january.html" }, { "title": "Product Disclosure Sheet(PDS) – GoPayz-MAIPKs VISA", "value": "product-disclosure-sheet-pds-gopayz-maipk-visa-january", "url": "/content/gopayz/en/support/terms-and-conditions/product-disclosure-sheet-pds-gopayz-maipk-visa-january.html" }, { "title": "GoPayz Usage Campaign", "value": "gopayz-usage-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-usage-campaign.html" } ] }, { "title": "Safety & Security", "value": "safety-and-security", "url": "/content/gopayz/en/support/safety-and-security.html", "isGroupLabel": true, "childList": [] } ], "dropdownDefault": "/content/gopayz/en/support/terms-and-conditions/gopayz-usage-campaign.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/gopayz/en/support/terms-and-conditions.html" } ] }
  1. This ‘GoPayz Usage Campaign’ (“Campaign”) is jointly organized by U Mobile Sdn. Bhd. (Registration No.: 199101013657 (223969-U)) (“U Mobile”) and U Mobile Services Sdn. Bhd. (Registration No.: 200401034375 (672884-H)) (“U Mobile Services”) which commences at 00:00:00 on 1 February  2025 and ends at 23:59:59 on 28 February 2025 (“Campaign Period”). U Mobile and U Mobile Services are collectively referred to as “U Mobile Group”.
  2. By participating in this Campaign, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).
  3. Campaign Eligibility
    1. This Campaign is open to all existing GoPayz customers with active GoPayz accounts (“Eligible Participant”). GoPayz accounts are active if you are able to perform transactions via those GoPayz accounts.
    2. U Mobile Group reserves the right to reject any entries or disqualify participants without assigning any reason.
  4. Campaign Mechanics
    1. To participate in this Campaign, the Eligible Participant MUST:
      1. Successfully perform any U Mobile Prepaid reload transaction with U Mobile Services; or
      2. Purchase any U Mobile Prepaid plan from U Mobile Services; and
      3. Complete the transaction using GoPayz card (comprising any of the GoPayz MasterCard, GoPayz UnionPay or GoPayz Visa Card) linked to your GoPayz account during the Campaign Period.
    2. (collectively, refer to as “Reward Transaction”)

  5. Reward and fulfilment
    1. Eligible Participants who successfully fulfil the requirements in Paragraph 4 above during the Campaign Period will be entitled to receive an additional amount equivalent to the reload or purchase value (“Reward”), which will be credited to the receiving U Mobile MSISDN (“U Mobile Subscriber”).
    2. The Reward Transaction is limited to a maximum of three (3) unique U Mobile Subscriber per Eligible Participant based on a first-come, first-served basis, regardless of the total number of transactions performed during the Campaign Period.
    3. Each eligible U Mobile Subscriber will receive a Reward capped at a maximum of RM25 throughout the entire Campaign Period.
    4. The following are the illustrations of the Reward system:
Participant Qualifying Actions In Paragraph 4 Reward to U Mobile Subscriber
GoPayz
User A

1. RM30 reload for Ali

RM25 (maximum)

2. RM20 reload for Kamal

RM20
3. RM5 reload for Zara RM5
GoPayz
User B
1. Purchase U Mobile Internet Prepaid 20 for Ali

Not entitled

(Reason: Ali has reached the Reward capped of RM25 from User A’s Reward Transaction)

2. Purchase U Mobile Internet Prepaid 20 for Kamal

RM5

(Reason: Kamal has received RM20 Reward from User A’s Reward Transaction)

3. Purchase U Mobile Internet Prepaid 20 for Zara RM20
4. Perform RM5 reload for Aminah Not eligible – User B has reached the maximum Reward Transaction
    1. The Reward will be credited to the U Mobile Subscriber’s Prepaid account within fourteen (14) working days from the Reward Transaction date.
    2. The Eligible Participant must ensure that U Mobile Subscriber’s Prepaid account is active throughout the Campaign Period and until the fulfilment of Reward is credited. “Active” means able to make and receive calls.
    3. U Mobile Group will only perform one (1) attempt to credit the Reward to the U Mobile Subscriber’s Prepaid account. In the event that such attempt failed due to any reasons whatsoever, the Reward will be forfeited.
    4. The Reward is non-transferrable, non-refundable and non-redeemable for cash credit, or rebate in full or in part and any such visuals shown on GoPayz or U Mobile app, web or Facebook page, advertisement and promotion materials are for photography or illustration purposes only.
    5. U Mobile Group reserves the right to replace or substitute the Reward with a suitable alternative of similar value without prior notice, as determined by U Mobile Group.
    6. U Mobile Group is entitled to require the return of or to obtain a refund of any Reward credited within one year (1) year from the end of the Campaign Period from the participant’s U Mobile Prepaid account for any Reward Transactions that are subsequently cancelled, voided, reversed, disputed, refunded or which are unauthorised or fraudulent.
  1. General
    1. U Mobile Group’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile Group.
    2. U Mobile Group may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on the GoPayz website. It is your responsibility to check these Terms and Conditions on the GoPayz website and if you do not agree to any of the changes, you must immediately cease participation in the Campaign.
    3. All rewards are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile Group excludes all liability in connection with this Campaign.  All participants and if the participants are below eighteen (18) years of age, their parents or guardians, agree to release U Mobile Group from and indemnify U Mobile Group against all liability (including negligence) for any personal injury or for loss or damage (including loss of opportunity); whether direct or indirect, special or consequential arising out of participation in this Campaign.
    4. By participating in the Campaign, all participants:
      1. consent for U Mobile Group to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign; and
      2. consent for U Mobile Group to disclose or publish their personal information such as their names and identities and any general information that U Mobile Group sees fit about the participants in any media, marketing or advertising materials; and
      3. grant U Mobile Group the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
    5. (i) The subscription and use of:-
      1. (A) GoPayz is subject to the GoPayz Service Agreement with U Mobile Services;
      2. (B) U Mobile’s Prepaid mobile service is subject to U Mobile’s standard Prepaid Terms and Conditions, the respective U Mobile Prepaid plans terms and conditions; AND

      3. where applicable, these Terms and Conditions.

    1. (ii) In the event of any inconsistency, between these Terms and Conditions, GoPayz Service Agreement, U Mobile’s standard Prepaid Terms and Conditions and the respective U Mobile Prepaid plans terms and conditions, the terms and conditions set out in the documents listed first below prevails:
      1. (A) the U Mobile Prepaid Terms and Conditions;    
      2. (B) the respective U Mobile Prepaid plans terms and conditions;
      3. (C) GoPayz Service Agreement; and
      4. (D) these Terms and Conditions.
    1. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.
    2. In the event of any conflict between the English and other language versions, the English version shall prevail.

 

 

Version: 1 February 2025

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