{ "serviceUrlSearchSuggestion": "/content/gopayz/en/jcr:content/header.suggestions", "searchResultPagePath": "/content/gopayz/en/search-results.html" }

Terms & Conditions

{ "searchResultPagePath": "/content/gopayz/en/tnc-search-results", "serviceUrlSearchSuggestion": "/content/gopayz/en/support/terms-and-conditions/jcr:content/iparsys-1/layout_container/background_copy/background-content/layout_container_cop/search_textbox_copy_.suggestions" }
{ "dropdownFaqProperties": [ { "title": "FAQs", "value": "faqs", "url": "/content/gopayz/en/support/faqs.html", "isGroupLabel": true, "childList": [ { "title": "Signing Up", "value": "signing-up", "url": "/content/gopayz/en/support/faqs/signing-up.html" }, { "title": "Online Currency Exchange", "value": "online-currency-exchange", "url": "/content/gopayz/en/support/faqs/online-currency-exchange.html" }, { "title": "Security Tips", "value": "security-tips", "url": "/content/gopayz/en/support/faqs/security-tips.html" }, { "title": "GoTakaful", "value": "gotakaful", "url": "/content/gopayz/en/support/faqs/gotakaful.html" }, { "title": "GoInsure Personal Accident", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance.html" }, { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security.html" }, { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity.html" }, { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up.html" }, { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card.html" }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus.html" }, { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns.html" }, { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards.html" }, { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund.html" }, { "title": "GoPointz", "value": "gopointz", "url": "/content/gopayz/en/support/faqs/gopointz.html" }, { "title": "Cash Withdrawals", "value": "cash-withdrawals", "url": "/content/gopayz/en/support/faqs/cash-withdrawals.html" }, { "title": "Card Payments", "value": "card-payments", "url": "/content/gopayz/en/support/faqs/card-payments.html" }, { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction.html" }, { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage.html" }, { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment.html" }, { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account.html" }, { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination.html" }, { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details.html" }, { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates.html" }, { "title": "Lost Or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card.html" }, { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us.html" }, { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer.html" }, { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun.html" }, { "title": "Tap and Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay.html" }, { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance.html" }, { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor.html" }, { "title": "Wealth Management", "value": "wealth-management", "url": "/content/gopayz/en/support/faqs/wealth-management.html" }, { "title": "Zakat", "value": "zakat", "url": "/content/gopayz/en/support/faqs/zakat.html" }, { "title": "Scan and Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay.html" }, { "title": "GoGold", "value": "gogold", "url": "/content/gopayz/en/support/faqs/gogold.html" }, { "title": "Phone and Internet", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet.html" }, { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment.html" }, { "title": "Transport", "value": "transport", "url": "/content/gopayz/en/support/faqs/transport.html" }, { "title": "Utilities", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities.html" }, { "value": "gopayzcashbackcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzcashbackcampaign2022.html" }, { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy.html" }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/faqs/golife-10.html" }, { "title": "GoRelaks", "value": "go-relaks", "url": "/content/gopayz/en/support/faqs/go-relaks.html" }, { "title": "JomComeback Campaign", "value": "jomcomeback-campaign", "url": "/content/gopayz/en/support/faqs/jomcomeback-campaign.html" }, { "title": "Zakat On-Ground Campaign​", "value": "zakat-on-ground", "url": "/content/gopayz/en/support/faqs/zakat-on-ground.html" }, { "title": "Liberty Vehicle Insurance", "value": "liberty-vehicle-insurance", "url": "/content/gopayz/en/support/faqs/liberty-vehicle-insurance.html" }, { "title": "RM8 Cashback with GoPayz Visa Card", "value": "rm8-cashback-with-gopayz-visa-card", "url": "/content/gopayz/en/support/faqs/rm8-cashback-with-gopayz-visa-card.html" }, { "title": "Islamic Services Year End Campaign", "value": "islamic-services-year-end-campaign", "url": "/content/gopayz/en/support/faqs/islamic-services-year-end-campaign.html" }, { "title": "Gaming Credits Campaign 2023", "value": "gaming-credits-campaign-2023", "url": "/content/gopayz/en/support/faqs/gaming-credits-campaign-2023.html" }, { "title": "2024 CNY Campaign", "value": "2024-cny-campaign", "url": "/content/gopayz/en/support/faqs/2024-cny-campaign.html" }, { "title": "Cashback KAW KAW Campaign ", "value": "cashback-kaw-kaw-campaign", "url": "/content/gopayz/en/support/faqs/cashback-kaw-kaw-campaign.html" } ] }, { "title": "Terms & Conditions", "value": "terms-and-conditions", "url": "/content/gopayz/en/support/terms-and-conditions.html", "isGroupLabel": true, "childList": [ { "title": "Free RM5 For Cashless School Programme Campaign ", "value": "FreeRM5ForCashlessSchoolProgrammeCampaign", "url": "/content/gopayz/en/support/terms-and-conditions/FreeRM5ForCashlessSchoolProgrammeCampaign.html" }, { "title": "Money Transfer and Online Currency Exchange Services", "value": "money-transfer-and-online-currency-exchange-services", "url": "/content/gopayz/en/support/terms-and-conditions/money-transfer-and-online-currency-exchange-services.html" }, { "title": " GoInsure Motor Insurance", "value": "goinsure-motor-insurance", "url": "/content/gopayz/en/support/terms-and-conditions/goinsure-motor-insurance.html" }, { "title": "GoTakaful Family Takaful Plan", "value": "gotakaful-family-takaful-plan", "url": "/content/gopayz/en/support/terms-and-conditions/gotakaful-family-takaful-plan.html" }, { "title": " GoPayz App and Web Terms Of Use", "value": "gopayz-app-and-web-terms-of-use", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-app-and-web-terms-of-use.html" }, { "title": "Privacy Notice", "value": "privacy-notice", "url": "/content/gopayz/en/support/terms-and-conditions/privacy-notice.html" }, { "title": "Schedule 1 - Specific Terms and Conditions for GoPayz-MAIPk Visa Prepaid Card", "value": "specific-terms-and-conditions-for-gopayz-maipk-visa-prepaid-card", "url": "/content/gopayz/en/support/terms-and-conditions/specific-terms-and-conditions-for-gopayz-maipk-visa-prepaid-card.html" }, { "title": "GoPayz Rewards Programme", "value": "gopayz-rewards-programme", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-rewards-programme.html" }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/terms-and-conditions/golife-plus.html" }, { "title": "GoPayz International Airtime Credit Transfer and International Bill Payment Services", "value": "gopayz-international-airtime-credit-transfer-and-bill-payment-service", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-international-airtime-credit-transfer-and-bill-payment-service.html" }, { "title": "GoInsure Personal Accident Insurance Plan", "value": "goinsure-personal-accident-insurance-plan", "url": "/content/gopayz/en/support/terms-and-conditions/goinsure-personal-accident-insurance-plan.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/gopayz/en/support/terms-and-conditions/business-partner-code-of-conduct.html" }, { "title": " Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/gopayz/en/support/terms-and-conditions/anti-corruption-policy.html" }, { "title": " Policy Statement on U Mobile Group’s Anti-Corruption Policy", "value": "policy-statement-on-u-mobile-group-anti-corruption", "url": "/content/gopayz/en/support/terms-and-conditions/policy-statement-on-u-mobile-group-anti-corruption.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/gopayz/en/support/terms-and-conditions/whistleblower-policy.html" }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/terms-and-conditions/golife-10.html" }, { "title": " GoInsure Personal Accident Insurance Complimentary Premium Campaign Terms and Conditions", "value": "-goinsure-personal-accident-insurance-complimentary-premium-camp", "url": "/content/gopayz/en/support/terms-and-conditions/-goinsure-personal-accident-insurance-complimentary-premium-camp.html" }, { "title": "Free RM5 For Cashless School Programme Campaign ", "value": "freerm5forcashlessschoolprogrammecampaign", "url": "/content/gopayz/en/support/terms-and-conditions/freerm5forcashlessschoolprogrammecampaign.html" }, { "title": "Terms of Use for GoPayz for Liberty Vehicle Insurance", "value": "liberty-motor-motorcycle-insurance", "url": "/content/gopayz/en/support/terms-and-conditions/liberty-motor-motorcycle-insurance.html" }, { "title": "JomComeback Campaign", "value": "jomcomeback-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/jomcomeback-campaign.html" }, { "title": "Upgrade to Premium & Get RM5 Cash Reward", "value": "upgrade-to-premium-get-cash-reward", "url": "/content/gopayz/en/support/terms-and-conditions/upgrade-to-premium-get-cash-reward.html" }, { "title": "GoPayz Service Agreement", "value": "gopayz-service-agreement-october", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-service-agreement-october.html" }, { "title": "Product Disclosure Sheet (PDS)", "value": "product-disclosure-sheet-pds-october", "url": "/content/gopayz/en/support/terms-and-conditions/product-disclosure-sheet-pds-october.html" }, { "title": "Product Disclosure Sheet(PDS) – GoPayz-MAIPKs VISA", "value": "product-disclosure-sheet-pds-gopayz-maipk-visa-october", "url": "/content/gopayz/en/support/terms-and-conditions/product-disclosure-sheet-pds-gopayz-maipk-visa-october.html" }, { "title": "RM8 Cashback with GoPayz Visa Card Campaign", "value": "rm8-cashback-with-gopayz-visa-card-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/rm8-cashback-with-gopayz-visa-card-campaign.html" }, { "title": "Islamic Services Year End Campaign ", "value": "islamic-services-year-end-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/islamic-services-year-end-campaign.html" }, { "title": "Score with GoPayz Gaming Credits Campaign", "value": "gopayz-gaming-credits-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-gaming-credits-campaign.html" }, { "title": "GoPayz K-Pass Visa Card Cashback Campaign", "value": "gopayz-k-pass-visa-card-cashback-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/gopayz-k-pass-visa-card-cashback-campaign.html" }, { "title": "2024 CNY Campaign", "value": "2024-cny-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/2024-cny-campaign.html" }, { "title": "CNY Huat Cashback", "value": "cny-huat-cashback", "url": "/content/gopayz/en/support/terms-and-conditions/cny-huat-cashback.html" }, { "title": "Cashback KAW KAW Campaign ", "value": "cashback-kaw-kaw", "url": "/content/gopayz/en/support/terms-and-conditions/cashback-kaw-kaw.html" }, { "title": "GoInsure Motor Insurance Cash Back Campaign", "value": "goinsure-motor-insurance-cash-back-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/goinsure-motor-insurance-cash-back-campaign.html" }, { "title": "Chubb’s Motorcycle Insurance Cashback Campaign", "value": "chubbs-motorcycle-insurance-cashback-campaign", "url": "/content/gopayz/en/support/terms-and-conditions/chubbs-motorcycle-insurance-cashback-campaign.html" } ] }, { "title": "Safety & Security", "value": "safety-and-security", "url": "/content/gopayz/en/support/safety-and-security.html", "isGroupLabel": true, "childList": [] } ], "dropdownDefault": "/content/gopayz/en/support/terms-and-conditions/gopayz-gaming-credits-campaign.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/gopayz/en/support/terms-and-conditions.html" } ] }
  1. This Score with GoPayz Gaming Credits Campaign 2023 (“Campaign”) is organised by U Mobile Services Sdn Bhd (Registration No.: 200401034375 (672884-H)) (“U Mobile”) which commences at 12:00a.m. on 1 December 2023 and ends at 11:59p.m. on 31 January 2024 (“Campaign Period”).

  2. By participating in this Campaign, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).

  3. Campaign Eligibility

    1. This Campaign is open to both new and existing GoPayz users with active GoPayz wallet accounts. An active GoPayz wallet account means that user can perform transactions with GoPayz. Only participants with a GoPayz premium wallet who fulfil all the criteria stated in Clause 4 may be selected to win the prizes (“Eligible Participant”).

    2. To upgrade to GoPayz premium wallet, participants must provide the relevant supporting documents and information for U Mobile’s verification. The verification process may take up to two (2) business days for approval. U Mobile reserves the right to approve, reject or decline your application at its sole discretion without assigning any reasons whatsoever, and such decision will be final. Please refer to the Product Disclosure Sheet for more information on the GoPayz premium wallet and U Mobile’s verification process which is published on https://www.gopayz.com.my/en/support/terms-and-conditions/product-disclosure-sheet-pds-october.

    3. Employees of U Mobile Sdn Bhd, U Mobile Services Sdn Bhd and their immediate family and household members are not eligible to participate in this Campaign.

    4. Any consents, indemnities, agreement, undertakings, representations, and warranties given under these Terms and Conditions by Eligible Participants who are below the age of 18 years old are deemed to have been given by their parents or guardians.

    5. U Mobile reserves the right to reject any participation by any Eligible Participants without assigning any reasons.
       
  4. Campaign Mechanics

    1. To participate in this Campaign, Eligible Participants must:

      1. Make a minimum purchase of RM50 for any GoPayz in-app gaming credits (“Gaming Credits”) (“Transaction”), which includes:

        1. MyCard Points;

        2. Steam Wallet prepaid credit;

        3. Razer Gold (MOL e-Points);

        4. Garena Shells;

        5. PlayStation Network prepaid credit; and

        6. PlayStation Plus Membership subscriptions,

      2. Complete the Transaction in a single transaction through their GoPayz wallet using GoPayz cards such as GoPayz MasterCard, GoPayz UnionPay, GoPayz Visa. 
         
  5. Prizes

    1. Every successful Transaction performed via GoPayz premium wallet account will earn one (1) entry (“Entry”, or if there are multiple, “Entries”) and with the chance to win the prizes (“Prizes”) in Table 1 below:

      Table 1: List of Prizes

Transaction category

·         Prizes

Make a minimum purchase of RM50 on Gaming Credits using GoPayz premium wallet account to earn one (1) Entry for each successful Transaction

  • 2x gaming phones (Asus ROG Phone 7)
  • 4x gaming chairs (TT Racing Duo V4)
  • 8x gaming headsets (Razer Kraken X V3)
  • 60x GoPayz RM50 e-wallet credit
    1. Eligible Participants may perform as many Transactions during the Campaign Period to increase their number of Entries. 

    2. Eligible Participants will be randomly shortlisted based on the Entry or Entries earned during the Campaign Period. There will be two (2) rounds of shortlisting:

      1. The first round of winner shortlisting will occur within four (4) weeks from 31 December 2023, from the total Entries accumulated from 1 December 2023 to 31 December 2023.

      2. The second round of winner shortlisting will occur within four (4) weeks from 31 January 2024, from the total Entries accumulated from 1 January 2024 to 31 January 2024.
         
    3. U Mobile will contact the shortlisted winners via email, based on the email addresses registered under the shortlisted winners’ GoPayz accounts. 

    4. In order to confirm their eligibility for the Prizes, the shortlisted winners must:

      1. Provide relevant personal information requested by U Mobile including proof of identification for verification purposes;

      2. Provide a correct answer to a question posed by U Mobile; and

      3. Provide a valid delivery address for the delivery of the Prizes.  
         
    5. U Mobile will contact the selected winners who successfully complete all actions in Clause 5e within seven (7) days from the completion. 

    6. If a selected winner fails to complete the actions outlined in Clause 5e within the timeframe stipulated in U Mobile’s notification email, he or she will be disqualified, and a new winner will be selected.

    7. The selected winners must ensure that their GoPayz premium wallet accounts are active at the point the Prizes are delivered or credited. U Mobile shall not be responsible for any loss incurred if the selected winners’ GoPayz premium wallet account is inactive. 

    8. U Mobile will not be responsible for any disputes/claims that may arise from shortlisted and selected winners’ failure to receive the notification email or Prize due to such shortlisted and selected winners’ fault/negligence, including but not limited to, wrong email address registered on the GoPayz ewallet, GoPayz’s emails being listed under the shortlisted and selected winners’ blocked email address list, or lost access to the registered email address.

    9. U Mobile will provide details of the Prize redemption and contact information for any appointed Prize fulfilment third-party agencies or vendors to the selected winners via email, within thirty (30) working days from the receipt of the selected winners' personal details.

    10. k. Selected winners who are under the age of 18 years old must provide a letter of consent from a legal guardian during the Prize redemption process.

    11. If the selected winners fail to acknowledge and respond to the notification email within the stipulated timeframe, or if they are unable to adhere to these Terms and Conditions, or do not claim their Prize(s), the Prize(s) will be considered void.

    12. The Prizes are non-transferable, non-refundable and non-redeemable for cash, credit, or rebate in full or in part and any such visuals shown on the GoPayz app, web or Facebook page, advertisement and promotion materials are for photography or illustration purposes only.

    13. U Mobile reserves the rights to replace or substitute any Prizes with a suitable alternative of similar value without prior notice. 

    14. U Mobile is entitled to require the return of or to claw back the Prizes credited or any amount similar in value to the Prizes in any form (as determined by U Mobile) within one (1) year from the end of the Campaign Period from the Eligible Participant’s GoPayz account for any Transactions that are subsequently cancelled, voided, reversed, disputed, refunded or which are unauthorised or fraudulent. 

    15. U Mobile makes no warranties or representations with respect to the Prizes and shall not be responsible nor liable for any misuse of any of the Prizes, nor for any claims, liability, loss or damages arising out of or in connection with the Prizes associated with this Campaign.

    16. For assistance in relation to the Campaign, Eligible Participants may e-mail GoPayz customer care at customercare@gopayz.com.my or call +6018 388 3388. 

  1. General

    1. U Mobile may change any of these Terms and Conditions and may terminate, suspend this Campaign, or extend the Campaign Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website and if you do not agree to any of the changes, you must immediately cease participation in the Campaign.

    2. By participating in the Campaign, all Eligible Participants: 

      1. consent for U Mobile to collect, record, hold, store, use and disclose your personal information for purposes which are necessary or related to your participation in the Campaign;

      2. consent for U Mobile to disclose or publish your personal information such as your name and identity and any general information that U Mobile see fit in any media, marketing, or advertising materials; and

      3. grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of you for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
         
    3. To the extent permitted by law, U Mobile exclude all liability in connection with this Campaign. All Eligible Participants and if they below eighteen (18) years of age, their parent or guardians agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special, or consequential arising out of participation in this Campaign.

    4. The subscription and use of GoPayz is subject to the GoPayz Service Agreement and where applicable, these Terms and Conditions. In the event of any inconsistency, the GoPayz Service Agreement, will prevail to the extent of such inconsistency.

    5. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.

 

 

Version : 29 November 2023

{ "siteTheme": "theme-gopayz" }

Cookies Policy

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. By clicking 'Accept', you agree to the storing of cookies on your device. View our Privacy Notice to learn more.