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As an e-money issuer licensed by Bank Negara Malaysia, we must comply with all relevant financial regulations applicable to e-money issuers just like opening a bank account.
We require a copy of your valid government issued identity document (for upgrade to Premium Wallet Account only). Rest assured the image is used only for your registration purposes and in accordance with our privacy notice made available at www.gopayz.com.my.
Please check if you have keyed in the correct mobile phone number and that your phone has network coverage.
You may try to request for a new OTP to be sent to your mobile phone number again.
If there is still no response, please contact our Customer Care at +6018 388 3388 and we will be more than happy to assist you.
If the image of your NRIC/Passport was rejected, we will send you an email and an in-app notification via your GoPayz App explaining the reason for such rejection.
Please check your GoPayz, email (inbox or junk mailbox) for our notification and follow the steps provided.
We may take up to 2 business days to verify your documents.