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Tap & Pay is a mobile contactless payment service made available by GoPayz app uses UnionPay HCE based solution on NFC-enabled Android devices.
You will be able to make in-store contactless purchases locally and overseas on UnionPay QuickPass POS terminals with a quick “tap and pay” motion using your virtual UnionPay Card on GoPayz App.
POS terminals with below LOGO/ mark to supports Tap & Pay:
Currently Tap & Pay mobile payment service only support GoPayz UnionPay cards.
You can use Tap & Pay on selected NFC-enabled Android smartphones only, i.e. Android 7.0 and above.
You just need to click on the Tap & Pay icon that is made available in your GoPayz App. Your mobile device will initiate the card registration process. Once completed, the function will be activated for you to start Tap & Pay with GoPayz App.
If you failed to provision your card or activate your Tap & Pay, you can contact our Customer Care at +6018 388 3388.
It would be helpful if you could take a screenshot of the error message and include the pictures in your submission for report/request to our Customer Care for further action.
Yes, for security purposes, Card PIN is required whilst transacting at PIN enabled point of sales (POS) terminals for all transactions except for payment transactions below RM250.
No, you do not need a new PIN. You can continue using your current 6-digit Card PIN for Tap & Pay mobile payment transactions above RM250 at POS terminals.
Step 1: Log in to your GoPayz App
Step 2: Click on Tap & Pay icon and authenticate with your 6-digit GoPIN
Step 3: Put the mobile device near the POS terminal to pay
Step 4: For all local transaction, if the amount is above RM250, POS terminal will prompt for PIN entry and you can enter your Card PIN on the terminal PIN pad. If transaction amount is below RM250, the transaction will be process immediately
Step 5: Payment done, POS terminal prints transaction receipt
Some of the common reasons for a Tap & Pay transaction to be declined are:
You may manage your card usage from GoPayz Website or GoPayz App
Go to: Wallet > My Card > Show All My Card > Select the specific GoPayz Card’s usage which you wish to manage > Card Services
Yes, Tap & Pay function is adopting dynamic key and tokenization, the authentic card number is not shown during Tap & Pay mobile payment transactions, and the transaction information is well kept within GoPayz and UnionPay network, effectively protecting cardholders’ privacy and payment information.
Your actual card number will be replaced with a unique digital card number. This number is used to perform a Tap & Pay transaction so that your actual card number is not shared with the merchant and it won’t appear on the receipt.