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Install Mobile Applications ("Apps") from Trusted Source
Download the GoPayz Mobile Application ("GoPayz App") from either "Google Play Store", "Apple App Store" or the "Huawei's AppGallery" only. Apps downloaded from unofficial app stores may be malicious and will compromise your security.
Password & Personal Identification Number (PIN) Security
Create a strong password for your GoPayz wallet and ensure that the password is not the same as your email, facebook or other social networking sites' password. This is to avoid unauthorised access.
Do not use the same GoPIN or GoPayz Card PIN number ("PIN") for any website to prevent your PIN from being compromised.
Connect only to trusted Wi-Fi networks. Avoid using open, public or unsecured Wi-Fi networks connection as the hackers can snoop into the connection and steal your wallet credentials as well as your personal data and other confidential information.
Avoid sharing your GoPayz's account login credential, GoPIN or PIN to a third party. Do not store such information in plain view or in an unprotected file to avoid being misused. Memorize your PIN. Never write the PIN on your physical GoPayz Card or a piece of paper; or keep your PIN in your wallet together with the physical GoPayz Card.
Enable Password On Your Devices
Set your mobile, tablets, personal computers and other devices to require a password before e-wallet can be used. Additional layers of security provided by these devices should be used.
Keep Potentially Harmful Apps off your Device
Always download Apps from a source you trust to avoid Apps designed to illicitly collect personal data. Read the user ratings and reviews can provide some clues about the integrity of the Apps.
Install security software and keep the software up-to-date
Install security software and review the security software and other software you use regularly to make sure you always running the latest version available to protect yourself from security vulnerabilities.
Update operating system promptly
Download and install updates to your operating system when prompted. These updates tend to include the most up-to-date security features.
Use a Screen Lock
Lock your screen using a PIN, password, pattern or fingerprint when you are not using your device to keep others from accessing your device. For added security, set your device to automatic lock when it goes to sleep.
Tampered Card Package
Check the Card package containing your physical GoPayz Card upon receipt. If you find the sealed Card package has been tampered with or compromised, please contact GoPayz Customer Care immediately.
Keep Your Device and Card Safe
Do not leave your device or physical GoPayz Card unattended, including at your place of residence or car when you go jogging, swimming, hiking, etc. even if your car is locked in order to avoid theft. Do not lend your device or Card and disclosed your PIN to anyone. Never share your virtual Card number in your GoPayz App or GoPayz website ("GoPayz Web") to anyone and immediately report a lost or stolen physical GoPayz Card/device to GoPayz Customer Care Line or block through GoPayz App or GoPayz Web.
Turn off Bluetooth, Wi-fi and location sharing when not in use
Bluetooth allows your phone to communicate with other devices. It can be misused to access your information or intercept your calls. Turn off the Bluetooth on your phone and turn it on only when you need to connect with other trusted device. Set the bluetooth configuration to 'non discoverable', so that people searching for nearby devices cannot see yours. Any unknown requests that pop up through a bluetooth connection, such as an offer to 'pair with a device' should be ignored or declined.
Most phones have capabilities that can pinpoint your general or exact location and with this capability, many applications may collect and share your location information. You may manage your location sharing under the “settings” function of your mobile phones. You can pick and choose which applications may access your location or you can opt to turn off the location setting altogether.
Validate Suspicious URLs or Links
Phishing is an attempt to trick you into revealing critical personal information, like a password. Always double check the URLs or links that you send any payment or fund to.
Watch Out for Impersonators
Do not reply to any messages or click any links received in your email, unless you can confirm the email is legitimate.
Be Wary of Requests for Personal Information
Legitimate sites and services will not send messages requesting that you send passwords or financial information over email, SMS or pop-up windows.
Never reveal or key in your GoPayz Card number information in an unsecured website. Protect your Card Verification Value (the three-digit security code) at the back of your GoPayz Card. Remain opted-in for 3D secure service for extra security.
Remember to collect your physical GoPayz Card after you have completed a transaction. Do not give the card to the cashier to run bills without your presence to avoid any unauthorised transactions. Ensure that it is your card that is returned to you after a purchase.
Merchant-Presented QR Code
Scan QR code from safe and reliable channels; avoid scanning suspicious codes and links that do not seem to match the product/services being advertised, QR code that is unclear, altered or posted randomly on walls.
Close the link immediately once you notice that the QR code is illegal after scanning and uninstall the software to prevent criminals from obtaining information, if necessary.
Consumer-Presented QR Code
Keep your QR code generated from your GoPayz wallet properly; do not give it to others and confirm that the paid amount is consistent with the purchase amount during the transaction.
Check the details on the transactions slips, payment page and confirm the payee, amount and other information with the merchant before payment; and make sure that the paid amount is consistent with the purchase amount to avoid unauthorised charges.
Check Your Transaction History & Statement
Check your GoPayz wallet statement carefully on a regular basis. Reconcile it with your transactions and if you discover any discrepancy, contact GoPayz Customer Care immediately.