General Insurance
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The Service is offered by MaxMoney Sdn. Bhd to GoPayz subscribers via a secured platform to enable GoPayz subscribers to purchase foreign currency at any time and from anywhere via GoPayz App.
All GoPayz basic and premium account subscribers can use the Service.
You can perform the Service via GoPayz App.
When you perform the Service, you must indicate your preferred foreign currency notes collection method from the following options:
a. delivery of the foreign currency notes to your doorstep if you are located within Klang Valley, KLIA and KLIA2); or
b. collection of the foreign currency notes at any of MaxMoney's branches located in Kuala Lumpur, Selangor, Johor, Penang and Perak as listed at www.maxmoney.com.
The list of the available currency exchange rates are made available via the foreign currency exchange calculator at www.maxmoney.com
Please see the details for the collection or delivery of your foreign currency notes listed below:
Type of Delivery/Collection |
Doorstep Delivery |
Collection from MaxMoney's Branch | ||
---|---|---|---|---|
"Speed Delivery" Option |
"Scheduled My Delivery" Option | |||
Time of order placement via the Service |
Between 10am to 5pm on a working day |
After 5pm on a working day or at any time on a non-working day |
N/A |
N/A |
Time of Delivery of Foreign Currency Notes to you |
Within 3 Hours from the time you place your order via the Service. |
Between 10am -1 pm on the next working day. |
At the preferred date and time on a working day from 1 pm till 8 pm as indicated by you. |
N/A |
Time of Collection from MaxMoney's branch selected |
N/A |
N/A |
N/A |
From 12.00pm onwards on the next working day |
No you cannot, as the Service do not offer sale of foreign currency by customers via GoPayz.
Please follow the following steps:
Step 1: Click on 'Online Currency Exchange' icon in GoPayz under the Financial Services tab.
Step 2: You will be redirected to MaxMoney's website for Express Delivery.
Step 3: You are required to key in your email address where the transaction receipt will be delivered.
Step 4: You must select your preferred currency for conversion in the calculator and 'Add to Cart'.
Step 5: You can choose up to 5 currencies per transaction.
Step 6: Key in the 'Order Purpose'.
Step 7: Choose Delivery Options.
Step 8: Confirmation page.
Step 10: Proceed for Payment.
a. GoPayz eWallet;
b. Online Banking (FPX).
RM50 per transaction.
You can transact up to the maximum amount of RM 5,000 via GoPayz or RM50,000 per day via Online Banking (FPX).
Yes.
The delivery fees is calculated based on the distance from MaxMoney headquarters located at Level 15-11, Q Sentral, Jalan Stesen Sentral 2, Kuala Lumpur, 50470 to your delivery location via Google map.
Yes, you can.
Please follow the steps as below if you would like to authorise a third party to collect the foreign currency on your behalf.
Step 1 : Under 'Pick Up by Whom?' You are required to select the option 'By Third Party'.
Step 2 : You are required to fill in all the details of the third party who is authorised to pick up the foreign currency such as full name, NRIC/Passport Number and mobile number.
Please check your junk mail box. If you have yet to receive the confirmation e-mail, please call our GoPayz Customer Care at 018 388 3388 for further assistance.
Please contact our GoPayz Customer Care at 018 388 3388 for further assistance.
Yes you can. Please contact our GoPayz Customer Care at 018 388 3388 or email us at customercare@gopayz.com.my and include details such as your name, order ID, reason for cancellation and bank account details to enable MaxMoney to provide a refund to you due to the cancellation, if applicable.
No, there are no cancellation charges imposed.
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