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i. GoTakaful is managed by Sun Life Malaysia Takaful Berhad Registration No. 200501012215 (689263-M) (“SLMT”), a takaful operator registered with Bank Negara Malaysia under the Islamic Financial Services Act 2013 and is promoted by U Mobile Services Sdn. Bhd. Registration No. 200401034375 (672884-H) (“U Mobile Services”) to its customers. Please refer to GoPayz application for more details.
ii. GoTakaful is a monthly renewable non-surplus sharing family takaful term plan with coverage of up to 50 years of age. It provides a lump sum benefit in the event of death or total and permanent disability (“TPD”) of the person covered. Kindly refer to the product disclosure sheet for further details.
GoTakaful is exclusively offered to GoPayz customers who are:
i. Malaysian citizens or permanent residents with valid NRIC;
ii. in good health condition; and
iii. aged between 18 up to 49 years of age at last birthday. As an illustration, if your date of birth is 28/11/1969, the last renewal date for GoTakaful plan will be 27/11/2019 which is a day before you turn 50.
GoTakaful is a monthly renewable family takaful plan that provides coverage of up to 50 years of age.
There are two plans offered under GoTakaful as listed in the table below.
|1.||Death / TPD due to all causes
|2.||Accidental Death / Accidental TPD occurs at the Mosque/Surau or while performing Hajj/Umrah
|1.||Death / TPD due to all causes
|2.||Accidental Death / Accidental TPD
|3.||Accidental Death / Accidental TPD occurs at the Mosque/Surau or while performing Hajj/Umrah
You can enrol for GoTakaful via GoPayz by following the steps listed below:-
a. select Services under the GoPayz App;
b. go to Islamic page;
c. click Family Takaful;
d. choose the type of GoTakaful plan you would like to enrol for; and
e. confirm & Make the contribution payment.
No. One customer can only enrol for one GoTakaful plan at a time.
No, you just need to answer a simple question about your health condition.
Once you have successfully enrolled for the GoTakaful plan, you will receive the GoTakaful certificate via e-mail from SLMT. You can also view the certificate documents under My Certificate tab in GoPayz.
No. You can only enrol for GoTakaful plan for yourself. Your son can enrol in the GoTakaful if he meets the eligibility requirement for the plan including signing up as a GoPayz customer.
Yes, the contribution paid for GoTakaful may entitle you to claim for personal income tax relief subject to Malaysia Inland Revenue Board’s final decision.
Yes, you can, as SLMT offers a Satisfaction Guaranteed Period, where you may cancel your plan within the Satisfaction Guaranteed Period and SLMT will provide the l refund for the full contribution paid for the plan. If you cancel at any point after the Satisfaction Guaranteed Period, you will have takaful protection under the plan up to the date when the next contribution becomes due. You can cancel the plan via GoPayz or by contacting GoPayz Customer Careline at +6018-388 3388.
For information about the Satisfaction Guarantee Period, please see question 13 below.
Under a standard takaful plan, a free look period is provided by your takaful provider, where you may cancel your takaful plan within 15 days from the delivery date of the first certificate of takaful. Within that period, your takaful provider refund for the full contribution paid to you.
However, under the GoTakaful plan, SLMT offers a 60-day satisfaction guaranteed period for GoTakaful where SLMT will provide the full refund of the contribution paid if you cancel your GoTakaful plan within 60 days from the date that your first contribution is deducted from your GoPayz account or debit card or charged to your credit card (“Satisfaction Guarantee Period”) instead of the normal 15 days period. This Satisfaction Guaranteed Period will apply unless notified otherwise by SLMT.
GoTakaful is a pure protection plan and do not provide any cash surrender value.
You must fill in the nomination form, which can be downloaded from SLMT’s website. You must submit the completed nomination form manually to SLMT’s head office or online via SLMT’s website. For more information on how to submit a nomination form, please visit http://www.sunlifemalaysia.com/customer-care/make-a-service-request/insurance/. Alternatively, you may call SLMT’s customer careline at +1300-88-5055 or email them at email@example.com for assistance.
You must submit all claims directly to SLMT. You may request SLMT’s personnel to contact you via GoPayz Family Takaful tab under ‘My Certificate’.
You can view your past 3 months GoTakaful plan that you have enrolled for and the respective payment details via your GoPayz account under “Transaction”.
Kindly ensure that all your personal details are complete and accurate prior to your enrolment. You will need to update SLMT or U Mobile Services if there are any changes to your personal details after you have enrolled in GoTakaful plan.
No. As this plan is exclusively designed for GoPayz customers, once your GoPayz account is terminated, you are not eligible to enrol for the GoTakaful plan and your existing GoTakaful plan will be terminated
Kindly ensure that your GoPayz account is active when you request for a contribution refund during the Satisfaction Guaranteed Period. Refund request will not be entertained if your GoPayz account has been closed.
No. You will not be eligible to submit any claims after the cancellation of your GoTakaful and if the event from which you would like to submit a claim happens while the certificate of takaful is not in-force.
Refund will be credited to your GoPayz account or debit/credit card (which you used to pay for your GoTakaful contribution).
You may opt to remit the contribution for GoTakaful by using GoPayz account or your debit/credit card.
GoTakaful will be automatically renewed on a monthly basis provided that the monthly contribution is successfully:
i. deducted from your GoPayz account or debit card; or
ii. charged to your credit card.
You must ensure you have sufficient credit in your GoPayz account/debit card to pay for the contribution chargeable. If you select to pay using credit card, you must ensure that the contribution chargeable does not exceed your credit card limit.