{ "hideAfter": true, "hideGeneralNotification": false, "rotationTimer": 0, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-08-08T23:59:00.000+08:00","endDateTime":"2024-08-31T23:59:00.000+08:00","desc":"\u003cp\u003eChubb\u0027s Motorcycle Insurance and Liberty Vehicle Insurance will no longer be available for purchase through GoPayz effective from 1 September 2024.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":4,"day":24},"instant":{"seconds":1745424000,"nanos":0},"nowDate":"Apr 24, 2025, 12:00:00 AM","nowTime":"2025-04-24","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/gopayz/en/jcr:content/header.suggestions", "searchResultPagePath": "/content/gopayz/en/search-results.html" }
gopayz
T&C

Top Searches

Popular On GoPayz

General Insurance
General Insurance

Sign up to general insurance online with GoInsure Personal Accident and Motor insurance. GoPayz offers affordable insurance with less paperwork.
E-Wallet
E-Wallet

Explore GoPayz universal e-wallet service for all your financial needs. Get digital financial & lifestyle services hassle-free. Visit our website to know more.
Entertainment
Entertainment

Buy game credits, music-streaming subscriptions, prepaid TV passes and more - all through your GoPayz app. Get to know more about this exciting offer now!
Utilities
Utilities

Got bills to pay? Check out convenient bills payment process on GoPayz. Enjoy hassle-free transactions to pay utilities using your smartphone online now!
Zakat
Zakat

Make payment on Zakat, Wakaf or Derma now!

Frequently Asked Questions

{ "searchResultPagePath": "/content/gopayz/en/faq-search-results", "serviceUrlSearchSuggestion": "/content/gopayz/en/support/faqs/jcr:content/iparsys-1/layout_container/background/background-content/layout_container_cop/search_textbox_copy.suggestions" }
{ "dropdownFaqProperties": [ { "title": "GoPayz Service Cessation", "value": "gopayz-service-cessation", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation.html", "isGroupLabel": true, "childList": [ { "title": "When will GoPayz cease its services?", "value": "when-will-gopayz-cease-its-services-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/when-will-gopayz-cease-its-services-.html" }, { "title": "What must I do before the service closure?", "value": "what-must-i-do-before-the-service-closure-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/what-must-i-do-before-the-service-closure-.html" }, { "title": "Can I still use my e-wallet balance for transactions from now until 31 March 2025?", "value": "can-i-still-use-my-e-wallet-balance-for-transactions-from-now-un", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/can-i-still-use-my-e-wallet-balance-for-transactions-from-now-un.html" }, { "title": "Do I need to cancel my physical GoPayz Prepaid Cards before the closure?", "value": "do-i-need-to-cancel-my-physical-gopayz-prepaid-cards-before-the-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/do-i-need-to-cancel-my-physical-gopayz-prepaid-cards-before-the-.html" }, { "title": "What is the final date to utilise and withdraw my remaining e-wallet balance?", "value": "what-is-the-final-date-to-utilise-and-withdraw-my-remaining-e-wa", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/what-is-the-final-date-to-utilise-and-withdraw-my-remaining-e-wa.html" }, { "title": "How can I withdraw my remaining e-wallet balance?", "value": "how-can-i-withdraw-my-remaining-balance-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/how-can-i-withdraw-my-remaining-balance-.html" }, { "title": "How do I request the e-wallet account closure?", "value": "how-do-i-request-the-e-wallet-account-closure-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/how-do-i-request-the-e-wallet-account-closure-.html" }, { "title": "Are there any fees or conditions for balance withdrawal?", "value": "are-there-any-fees-or-conditions-for-balance-withdrawal-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/are-there-any-fees-or-conditions-for-balance-withdrawal-.html" }, { "title": "What happens if there is an information mismatch during the withdrawal request, or if I fail to update my details?", "value": "what-happens-if-there-is-an-information-mismatch-during-the-with", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/what-happens-if-there-is-an-information-mismatch-during-the-with.html" }, { "title": "When will I get my e-wallet balance upon completing the balance withdrawal request?", "value": "when-will-i-get-my-balance-upon-completing-the-balance-withdrawa", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/when-will-i-get-my-balance-upon-completing-the-balance-withdrawa.html" }, { "title": "Can I transfer my e-wallet balance to another e-wallet instead of a bank account?", "value": "can-i-transfer-my-balance-to-another-wallet-instead-of-a-bank-ac", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/can-i-transfer-my-balance-to-another-wallet-instead-of-a-bank-ac.html" }, { "title": "What happens if I have unclaimed balance in my e-wallet after the service closure on 31 March 2025?", "value": "what-happens-if-i-have-unclaimed-balance-in-my-e-wallet-after-th", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/what-happens-if-i-have-unclaimed-balance-in-my-e-wallet-after-th.html" }, { "title": "How can I obtain a statement before I close my e-wallet account?", "value": "how-can-i-obtain-a-statement-before-i-close-my-e-wallet-account-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/how-can-i-obtain-a-statement-before-i-close-my-e-wallet-account-.html" }, { "title": "What happens to my GoPointz and rewards after 31 March 2025?", "value": "what-happens-to-my-gopointz-and-rewards-after-31-march-2025-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/what-happens-to-my-gopointz-and-rewards-after-31-march-2025-.html" }, { "title": "What happens to my personal data after the service shutdown?", "value": "what-happens-to-my-personal-data-after-the-service-shutdown-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/what-happens-to-my-personal-data-after-the-service-shutdown-.html" }, { "title": "What if I have a pending transaction on 31 March 2025?", "value": "what-if-i-have-a-pending-transaction-on-31-march-2025-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/what-if-i-have-a-pending-transaction-on-31-march-2025-.html" }, { "title": "Will there be any notifications or reminders sent before the closure date?", "value": "will-there-be-any-notifications-or-reminders-sent-before-the-clo", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/will-there-be-any-notifications-or-reminders-sent-before-the-clo.html" }, { "title": "Who can I contact for assistance until 31 March 2025?", "value": "who-can-i-contact-for-assistance-until-31-march-2025-", "url": "/content/gopayz/en/support/faqs/gopayz-service-cessation/who-can-i-contact-for-assistance-until-31-march-2025-.html" } ] }, { "title": "Signing Up", "value": "signing-up", "url": "/content/gopayz/en/support/faqs/signing-up.html", "isGroupLabel": true, "childList": [ { "title": "Signing Up", "value": "signing-up", "url": "/content/gopayz/en/support/faqs/signing-up/signing-up.html" } ] }, { "title": "Online Currency Exchange", "value": "online-currency-exchange", "url": "/content/gopayz/en/support/faqs/online-currency-exchange.html", "isGroupLabel": true, "childList": [ { "title": "Online Currency Exchange", "value": "online-currency-exchange", "url": "/content/gopayz/en/support/faqs/online-currency-exchange/online-currency-exchange.html" } ] }, { "title": "Security Tips", "value": "security-tips", "url": "/content/gopayz/en/support/faqs/security-tips.html", "isGroupLabel": true, "childList": [ { "title": "Security Tips ", "value": "security-tips", "url": "/content/gopayz/en/support/faqs/security-tips/security-tips.html" } ] }, { "title": "GoTakaful", "value": "gotakaful", "url": "/content/gopayz/en/support/faqs/gotakaful.html", "isGroupLabel": true, "childList": [ { "title": "GoTakaful", "value": "gotakaful", "url": "/content/gopayz/en/support/faqs/gotakaful/gotakaful.html" } ] }, { "title": "GoInsure Personal Accident", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Personal Accident Insurance", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance/goinsure-personal-accident-insurance.html" } ] }, { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security.html", "isGroupLabel": true, "childList": [ { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security/security.html" } ] }, { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity.html", "isGroupLabel": true, "childList": [ { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity/verifying-identity.html" } ] }, { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up.html", "isGroupLabel": true, "childList": [ { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up/topping-up.html" } ] }, { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card.html", "isGroupLabel": true, "childList": [ { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card/getting-my-gopayz-card.html" } ] }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus.html", "isGroupLabel": true, "childList": [ { "title": "GoLife Plus ", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus/golife-plus.html" } ] }, { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns.html", "isGroupLabel": true, "childList": [ { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns/top-up-concerns.html" } ] }, { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards.html", "isGroupLabel": true, "childList": [ { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards/adding-other-payment-cards.html" } ] }, { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund.html", "isGroupLabel": true, "childList": [ { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund/transfers-of-fund.html" } ] }, { "title": "GoPointz", "value": "gopointz", "url": "/content/gopayz/en/support/faqs/gopointz.html", "isGroupLabel": true, "childList": [ { "title": "GoPointz", "value": "gopointz", "url": "/content/gopayz/en/support/faqs/gopointz/gopointz.html" } ] }, { "title": "Cash Withdrawals", "value": "cash-withdrawals", "url": "/content/gopayz/en/support/faqs/cash-withdrawals.html", "isGroupLabel": true, "childList": [ { "title": "Cash Withdrawals", "value": "cash-withdrawals", "url": "/content/gopayz/en/support/faqs/cash-withdrawals/cash-withdrawals.html" } ] }, { "title": "Card Payments", "value": "card-payments", "url": "/content/gopayz/en/support/faqs/card-payments.html", "isGroupLabel": true, "childList": [ { "title": "Card Payments", "value": "card-payments", "url": "/content/gopayz/en/support/faqs/card-payments/card-payments.html" } ] }, { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction.html", "isGroupLabel": true, "childList": [ { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction/e-commerce-transaction.html" } ] }, { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage.html", "isGroupLabel": true, "childList": [ { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage/card-usage.html" } ] }, { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment.html", "isGroupLabel": true, "childList": [ { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment/contactless-payment.html" } ] }, { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account.html", "isGroupLabel": true, "childList": [ { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account/cancelling-my-account.html" } ] }, { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination/gopayz-account-termination.html" } ] }, { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details.html", "isGroupLabel": true, "childList": [ { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details/change-profile-details.html" } ] }, { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates.html", "isGroupLabel": true, "childList": [ { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates/exchange-rates.html" } ] }, { "title": "Lost Or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card.html", "isGroupLabel": true, "childList": [ { "title": "Lost or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card/lost-or-stolen-card.html" } ] }, { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us.html", "isGroupLabel": true, "childList": [ { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us/contact-us.html" } ] }, { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer.html", "isGroupLabel": true, "childList": [ { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer/international-airtime-transfer.html" } ] }, { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun/gopayz-maipk-visa-prepaid-card-ta-awun.html" } ] }, { "title": "Tap and Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay.html", "isGroupLabel": true, "childList": [ { "title": "Tap & Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay/tap-and-pay.html" } ] }, { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance.html", "isGroupLabel": true, "childList": [ { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance/remittance.html" } ] }, { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor/goinsure-motor.html" } ] }, { "title": "Wealth Management", "value": "wealth-management", "url": "/content/gopayz/en/support/faqs/wealth-management.html", "isGroupLabel": true, "childList": [ { "title": "Wealth Management", "value": "wealth-management", "url": "/content/gopayz/en/support/faqs/wealth-management/wealth-management.html" } ] }, { "title": "Zakat", "value": "zakat", "url": "/content/gopayz/en/support/faqs/zakat.html", "isGroupLabel": true, "childList": [ { "title": "General", "value": "general", "url": "/content/gopayz/en/support/faqs/zakat/general.html" }, { "title": "Zakat Pulau Pinang (ZPP)", "value": "zakat-pulau-pinang", "url": "/content/gopayz/en/support/faqs/zakat/zakat-pulau-pinang.html" }, { "title": "Pusat Pungutan Zakat Wilayah Persekutuan (PPZ-MAIWP)", "value": "pusat-pungutan-zakat-wilayah-persekutuan", "url": "/content/gopayz/en/support/faqs/zakat/pusat-pungutan-zakat-wilayah-persekutuan.html" }, { "title": "Pusat Kutipan Zakat Pahang (PKZ-MUIP)", "value": "pusat-kutipan-zakat-pahang", "url": "/content/gopayz/en/support/faqs/zakat/pusat-kutipan-zakat-pahang.html" }, { "title": "Lembaga Zakat Selangor (LZS)", "value": "lembaga-zakat-selangor", "url": "/content/gopayz/en/support/faqs/zakat/lembaga-zakat-selangor.html" }, { "title": "Lembaga Zakat Negeri Kedah (LZNK)", "value": "lembaga-zakat-negeri-kedah", "url": "/content/gopayz/en/support/faqs/zakat/lembaga-zakat-negeri-kedah.html" }, { "title": "Majlis Agama Islam & ‘Adat Melayu Perak (MAIPk)", "value": "majlis-agama-islam-adat-melayu-perak", "url": "/content/gopayz/en/support/faqs/zakat/majlis-agama-islam-adat-melayu-perak.html" } ] }, { "title": "Scan and Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay.html", "isGroupLabel": true, "childList": [ { "title": "Scan & Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay/scan-and-pay.html" } ] }, { "title": "Phone and Internet", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet.html", "isGroupLabel": true, "childList": [ { "title": "Phone & Internet ", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet/phone-and-internet.html" } ] }, { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment.html", "isGroupLabel": true, "childList": [ { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment/entertainment.html" } ] }, { "title": "Transport", "value": "transport", "url": "/content/gopayz/en/support/faqs/transport.html", "isGroupLabel": true, "childList": [ { "title": "Frictionless Parking", "value": "frictionless-parking", "url": "/content/gopayz/en/support/faqs/transport/frictionless-parking.html" }, { "title": "Catch That Bus", "value": "catch-that-bus", "url": "/content/gopayz/en/support/faqs/transport/catch-that-bus.html" } ] }, { "title": "Utilities", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities.html", "isGroupLabel": true, "childList": [ { "title": "Utilities ", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities/utilities.html" } ] }, { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy.html", "isGroupLabel": true, "childList": [ { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy/mrseasy.html" } ] }, { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/faqs/golife-10.html", "isGroupLabel": true, "childList": [ { "title": "GoLife 10", "value": "golife-10", "url": "/content/gopayz/en/support/faqs/golife-10/golife-10.html" } ] }, { "title": "GoRelaks", "value": "go-relaks", "url": "/content/gopayz/en/support/faqs/go-relaks.html", "isGroupLabel": true, "childList": [ { "title": "GoRelaks", "value": "go-relaks", "url": "/content/gopayz/en/support/faqs/go-relaks/go-relaks.html" } ] }, { "value": "remittance-exit-business", "url": "/content/gopayz/en/support/faqs/remittance-exit-business.html", "isGroupLabel": true, "childList": [ { "title": "Remittance", "value": "remittance-exit-business", "url": "/content/gopayz/en/support/faqs/remittance-exit-business/remittance-exit-business.html" } ] } ], "dropdownDefault": "/content/gopayz/en/support/faqs/gopointz/gopointz.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/gopayz/en/support/faqs.html" }, { "title": "GoPointz", "url": "/content/gopayz/en/support/faqs/gopointz.html" } ] }
{ "siteTheme": "theme-gopayz" }

Cookies Policy

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. By clicking 'Accept', you agree to the storing of cookies on your device. View our Privacy Notice to learn more.

Accept