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(i) GoLife Plus is offered and underwritten by Sun Life Malaysia Assurance Berhad (197499-U)(“SLMA”), an insurer licensed by Bank Negara Malaysia under the Financial Services Act 2013 and is promoted by U Mobile Services Sdn. Bhd. Registration No. 200401034375 (672884-H) (“U Mobile Services”) to its customers. Please refer to GoPayz application for more details.
(ii) GoLife Plus is a monthly renewable term life insurance plan with attachable riders that provides coverage of up to 50 years of age. It provides a lump sum benefit in the event of death or total and permanent disability (“TPD”) of life assured due to all causes. Kindly refer to the product disclosure sheet for further details.
(iii) There are 2 pre-packaged attachable riders as listed below:
(a) active lifestyle cover which is an optional benefit which provides coverage for injuries suffered due to an accident such as broken bones, accident and emergency benefit which will help you to focus on recovery in the event of accident; and
(b) snatch theft and robbery cover which is an optional benefit covered with inconvenience benefit related to snatch theft and ATM robbery.
GoLife Plus is exclusively offered to GoPayz customers who are:
(i) Malaysian citizens or permanent residents with valid NRIC;
(ii) in good health condition; and
(iii) aged between 18 up to 49 years of age at last birthday. As an illustration, if your date of birth is 28/11/1969, the last renewal date for GoLife Plus plan will be 27/11/2019 which is a day before you turn 50.
GoLife Plus is a monthly renewable insurance plan that provides coverage of up to 50 years of age.
There is one basic plan offered under GoLife Plus which comes with the benefits as listed in the table below. However GoPayz customers may choose to purchase attachable riders packages as provided in FAQ No. 5.
|1||Death / TPD due to all causes||RM38,000|
|2||Death / TPD due to specified infectious diseases*||RM76,000|
|3||Specified Infectious Diseases Medical and Surgical Expenses||RM1,000/year|
|4||Specified Infectious Diseases Daily Hospital Income Benefit||RM100/day|
*Specific infectious diseases refer to Dengue Fever, Chikungunya Fever, Malaria, Japanese Encephalitis, Avian Influenza or Zika Virus Infection.
(i). Snatch theft and Robbery Cover
|1||Accidental Death/ TPD Benefit||RM38,000|
|2||Corrective Surgery Benefit||RM1000/year|
|3||Ambulance Service Fee Benefit||RM500/year|
|4||Snatch Theft and ATM Robbery||RM200/year (Maximum 1 claim per calendar year)|
(ii). Active Lifestyle Cover
|1||Broken Bones Benefit||RM500/year (Maximum 1 claim per calendar year)|
|2||Accidental & Emergency Benefit||RM200/event (Maximum 2 claims per calendar year)|
|3||Accidental Daily Hospital Income Benefit||RM100/day (Maximum 60 days per calendar year)|
You can purchase GoLife Plus via GoPayz by selecting life insurance tab and following the instructions provided.
No. One customer can only purchase one GoLife Plus policy.
No. For the same rider package customer can only purchase one rider package at one time.
No. The rider/rider package(s) only attachable to GoLife Plus which is the basic plan.
Yes. You can add rider package(s) anytime. Premium will be calculated on pro-rated basis aligning to the coverage end date of your GoLife Plus.
No. You just need to answer a simple question, where applicable.
Once you have successfully purchase GoLife Plus, you will receive the GoLife Plus ecertificate via e-mail from SLMA. You can also view the e-certificate under My Certificate tab in GoPayz.
No. You can only purchase the GoLife Plus plan for yourself. Your son can purchase the GoLife Plus if he meets the eligibility requirement for the plan including signing up as GoPayz customer.
Yes, the premium paid for GoLife Plus may entitle you to claim for personal income tax relief subject to Malaysia Inland Revenue Board’s final decision.
There are different exclusions for respective riders. Kindly refer to SLMA’s respective product disclosure sheet for the exclusions or you may refer to the contract documents for full list of exclusions.
Yes, you can, as SLMA offers a Satisfaction Guaranteed Period, where you may cancel your plan within the Satisfaction Guaranteed Period and we will refund the full premium paid for the plan. If you cancel at any point after the Satisfaction Guaranteed Period, you will have insurance protection under the plan up to the date when the next premium becomes due. You can cancel the plan via GoPayz or by contacting GoPayz Customer Careline at +6018 388 3388.
For information about the Satisfaction Guarantee Period, please see question 19 below.
Yes, you can cancel riders and maintain GoLife Plus coverage. If you cancel the riders during the Satisfaction Guaranteed Period, we will refund the full premium for the said riders. However, if you cancel at any point after the Satisfaction Guaranteed Period, you will have insurance protection under the rider plan up to the date when the next premium becomes due.
Under a standard insurance plan, a free look period is provided by SLMA where you may cancel your insurance plan within 15 days from the delivery date of the first ecertificate.
Within that period, we will refund the full premium paid via crediting the amount into your GoPayz account or debit or credit card, depending on the type of payment mode you selected to remit the GoLife Plus premium.
However, we offer a 60-day satisfaction guaranteed period for GoLife Plus where we will provide full refund of premium paid if you cancel your insurance plan within 60 days from the date that your first premium is deducted from your GoPay account or debit card or charged to your credit card (“Satisfaction Guarantee Period”) instead of the normal 15 days period. This Satisfaction Guaranteed Period will apply unless notified otherwise.
GoLife Plus and the rider package(s) is a pure protection plan and do not provide any cash surrender value.
You must fill in the nomination form, which can be downloaded from SLMA’s website. You must submit the completed nomination form manually to SLMA’s head office or online via SLMA’s website. For more information on how to submit a nomination form, please visit http://www.sunlifemalaysia.com/customer-care/make-a-servicerequest/insurance/. Alternatively, you may call SLMA’s customer careline at 1300-88-5055 or email them at firstname.lastname@example.org for assistance.
You must submit all claims directly to SLMA. You may request SLMA’s personnel to contact you via GoPayz life insurance tab under ‘My Certificate’.
You can view your past 3 month GoLife Plus plan purchased and payment details via your GoPayz account under “Transaction”.
Kindly ensure that all your personal details are complete and accurate prior to your purchase. You will need to update SLMA and U Mobile Services if there are any changes to your personal details after you have purchased GoLife Plus plan.
No. The GoLife Plus plan will be terminated.
Kindly ensure that your GoPayz account is active when you request for a premium refund during the Satisfaction Guaranteed Period. Refund request will not be entertained if your GoPayz account has been closed.
No. You will not be eligible to submit any claims after the cancellation of your GoLife Plus.
Refund will be credited to your GoPayz account or debit/credit card (which you used to pay for your GoLife Plus premium).
You may purchase GoLife Plus by using GoPayz account or debit/credit card. For example: You may purchase GoLife Plus basic plan using your GoPayz account. Later on, you may add rider(s) using your preferred debit/credit card.
GoLife Plus will be automatically renewed on a monthly basis provided that the monthly premium is successfully:
(a). deducted from your GoPayz account or debit card; or
(b). charged to your credit card.
You must ensure you have sufficient credit in your GoPayz account/debit card to pay for the premium chargeable. If you elect to pay using credit card, you must ensure that the premium chargeable does not exceed your credit card limit.
Refund will be credit to your GoPayz account, debit/credit card based on your latest premium payment method.