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(i) GoLife 10 is offered and underwritten by Sun Life Malaysia Assurance Berhad Registration No. 199001005930 (197499-U) (“SLMA”), an insurer licensed by Bank Negara Malaysia under the Financial Services Act 2013 and is promoted by U Mobile Sdn Bhd Registration No. 199101013657 (223969-U) (“U Mobile”) to its customers.
(ii) GoLife 10 is a monthly renewable term life insurance plan that provides coverage of up to 50 years of age. It provides a lump sum benefit in the event of death or total and permanent disability ("TPD") of life assured due to all causes. Kindly refer to the product disclosure sheet for further details.
GoLife 10 is exclusively offered to GoPayz customers who are:
GoLife 10 is a monthly renewable insurance plan that provides coverage of up to 50 years of age.
GoLife 10 provides coverage for the following:
No |
Benefits |
Coverage |
1 |
Death / TPD due to all causes |
RM38,000 |
2 |
Death / TPD due to specified infectious diseases* |
RM76,000 |
*Specific infectious diseases refer to Dengue fever, Chikungunya Fever, Malaria, Japanese Encephalitis, Avian Influenza or Zika Virus Infection. |
You can purchase GoLife 10 via GoPayz by:
Step 1: selecting the ‘Life Insurance’ tab under Financial Services tab;
Step 2 : Selecting GoLife 10
Step 3: Keying personal information and proceed with payment at the check out page.
No. One customer can only purchase one GoLife 10 policy.
No. You just need to answer a simple question, where applicable.
Once you have successfully purchase GoLife 10, you will receive the GoLife 10 certificate via e-mail from SLMA. You can also view the e-certificate under My Certificate tab in GoPayz.
No. You can only purchase the GoLife 10 plan for yourself. Your son can purchase the GoLife 10 if he meets the eligibility requirement for the plan including signing up as GoPayz customer.
Yes, the premium paid for GoLife 10 may entitle you to claim for personal income tax relief subject to Malaysia Inland Revenue Board's final decision.
There are different exclusions for respective riders. Kindly refer to SLMA's respective product disclosure sheet for the exclusions or you may refer to the contract documents for full list of exclusions.
Yes, you can, as SLMA offers a Satisfaction Guaranteed Period, where you may cancel your plan within the Satisfaction Guaranteed Period and we will refund the full premium paid for the plan. If you cancel at any point after the Satisfaction Guaranteed Period, you will have insurance protection under the plan up to the date when the next premium becomes due. You can cancel the plan via GoPayz or by contacting GoPayz Customer Careline at +6018 388 3388.
For information about the Satisfaction Guarantee Period, please see question 13 below.
Under a standard insurance plan, a free look period is provided by SLMA where you may cancel your insurance plan within 15 days from the delivery date of the first certificate.
Within that period, we will refund the full premium paid via crediting the amount into your GoPayz account or debit or credit card, depending on the type of payment mode you selected to remit the GoLife 10 premium.
However, we offer a 60-day satisfaction guaranteed period for GoLife 10 where we will provide full refund of premium paid if you cancel your insurance plan within 60 days from the date that your first premium is deducted from your GoPay account or debit card or charged to your credit card ("Satisfaction Guarantee Period") instead of the normal 15 days period. This Satisfaction Guaranteed Period will apply unless notified otherwise.
You must fill in the nomination form , which can be downloaded from SLMA’s Website. You must submit the completed nomination form manually to SLMA’s head office or online via SLMA’s Website. For more information on how to submit a nomination form, please visit https://www.sunlifemalaysia.com/client-care/make-a-service-request/insurance/. Alternatively, you may contact SLMA’s Client Careline at 1300-88-5055 from 8.30am – 5.30pm, Monday to Friday or email to wecare@sunlifemalaysia.com.
You must submit all claims directly to SLMA. You may request SLMA's personnel to contact you via GoPayz life insurance tab under 'My Certificate'.
You can view your past 3 month GoLife 10 plan purchased and payment details via your GoPayz account under "Transaction".
Kindly ensure that all your personal details are complete and accurate prior to your purchase. You will need to update SLMA and U Mobile Services if there are any changes to your personal details after you have purchased GoLife 10 plan.
You may contact SLMA's customer careline at 1300-88-5055 or via email at wecare@sunlifemalaysia.com
No. The GoLife 10 plan will be terminated.
Kindly ensure that your GoPayz account is active when you request for a premium refund during the Satisfaction Guaranteed Period. Refund request will not be entertained if your GoPayz account has been closed.
No. You will not be eligible to submit any claims after the cancellation of your GoLife 10.
Refund will be credited to your GoPayz account or debit/credit card (which you used to pay for your GoLife 10 premium).
You may purchase GoLife 10 by using GoPayz account or debit/credit card.
GoLife 10 will be automatically renewed on a monthly basis provided that the monthly premium is successfully:
(a). deducted from your GoPayz account or debit card; or
(b). charged to your credit card.
You must ensure you have sufficient credit in your GoPayz account/debit card to pay for the premium chargeable. If you elect to pay using credit card, you must ensure that the premium chargeable does not exceed your credit card limit.
Refund will be credit to your GoPayz account, debit/credit card based on your latest premium payment method.
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