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Terms & Conditions

We have updated the terms of our GoPayz Service Agreement. The update will take effect on 17 March 2023.

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General Insurance

Sign up to general insurance online with GoInsure Personal Accident, Motor and Travel insurance. GoPayz offers affordable insurance with less paperwork.

E-Wallet

Explore GoPayz universal e-wallet service for all your financial needs. Get digital financial & lifestyle services hassle-free. Visit our website to know more.

Entertainment

Buy game credits, music-streaming subscriptions, prepaid TV passes and more - all through your GoPayz app. Get to know more about this exciting offer now!

Utilities

Got bills to pay? Check out convenient bills payment process on GoPayz. Enjoy hassle-free transactions to pay utilities using your smartphone online now!

Zakat

FREE up to RM30 e-Duit Raya! Make payment on Zakat, Wakaf or Derma now!

Financial

Lifestyle

Islamic Services

Promotions

Support

Financial

Lifestyle

Islamic Services

Promotions

Support

Frequently Asked Questions

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Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity/verifying-identity.html" } ] }, { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up.html", "isGroupLabel": true, "childList": [ { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up/topping-up.html" } ] }, { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card.html", "isGroupLabel": true, "childList": [ { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card/getting-my-gopayz-card.html" } ] }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus.html", "isGroupLabel": true, "childList": [ { "title": "GoLife Plus ", "value": "golife-plus", "url": 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"childList": [ { "title": "GoGold Product ", "value": "gogold-product", "url": "/content/gopayz/en/support/faqs/gogold/gogold-product.html" }, { "title": "Purchase Of GoGold", "value": "purchase-of-gogold", "url": "/content/gopayz/en/support/faqs/gogold/purchase-of-gogold.html" }, { "title": "Buy Back Of GoGold", "value": "buy-back-of-gogold", "url": "/content/gopayz/en/support/faqs/gogold/buy-back-of-gogold.html" }, { "title": "Storage", "value": "storage", "url": "/content/gopayz/en/support/faqs/gogold/storage.html" }, { "title": "Physical Gold Fulfillment", "value": "physical-gold-fulfillment", "url": "/content/gopayz/en/support/faqs/gogold/physical-gold-fulfillment.html" }, { "title": "Doorstep Delivery", "value": "doorstep-delivery", "url": "/content/gopayz/en/support/faqs/gogold/doorstep-delivery.html" }, { "title": "Returns And Replacement", "value": "returns-and-replacement", "url": "/content/gopayz/en/support/faqs/gogold/returns-and-replacement.html" }, { "title": "Payment 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campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/how-do-i-participate-in-this-campaign-.html" }, { "title": "What are the rewards that will be given away in this campaign?", "value": "what-are-the-rewards-that-will-be-given-away-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-rewards-that-will-be-given-away-in-this-campaign-.html" }, { "title": "What are the eligible in-app services applicable for RM8 Ang Pow?", "value": "what-are-the-eligible-in-app-services-applicable-for-rm8-ang-pow", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-eligible-in-app-services-applicable-for-rm8-ang-pow.html" }, { "title": "How many times am I entitled for the Ang Pow rewards?", "value": "how-many-times-am-i-entitled-for-the-ang-pow-rewards-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/how-many-times-am-i-entitled-for-the-ang-pow-rewards-.html" }, { "title": "When will I receive the Ang Pow after transfer money to another GoPayz account?", "value": "when-will-i-receive-the-ang-pow-after-transfer-money-to-another-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/when-will-i-receive-the-ang-pow-after-transfer-money-to-another-.html" }, { "title": "When will I receive the RM8 Ang Pow after I purchase of RM100 prepaid topup using a GoPayz cards?", "value": "when-will-i-receive-the-rm8-ang-pow-after-i-purchase-of-rm100-pr", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/when-will-i-receive-the-rm8-ang-pow-after-i-purchase-of-rm100-pr.html" }, { "title": "If I have been selected as the 88th daily transaction performed that recorded in GoPayz’s transaction report, when will I receive RM88 Ang Pow?", "value": "if-i-have-been-selected-as-the-88th-daily-transaction-performed-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/if-i-have-been-selected-as-the-88th-daily-transaction-performed-.html" }, { "title": "Why did I not receive the RM8 Ang Pow after spending RM100 on Air Selangor using GoPayz cards?", "value": "why-did-i-not-receive-the-rm8-ang-pow-after-spending-rm100-on-ai", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/why-did-i-not-receive-the-rm8-ang-pow-after-spending-rm100-on-ai.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/who-do-i-contact-for-any-enquiries-.html" } ] }, { "title": "#GongXiGongXiPoketHepi Social Contest", "value": "gongxi-gongxi-poket-hepi-social-contest", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest.html", "isGroupLabel": true, "childList": [ { "title": "How do I participate in this contest?", "value": "how-do-i-participate-in-this-contest-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-do-i-participate-in-this-contest-.html" }, { "title": "What is the contest period?", "value": "what-is-the-contest-period-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/what-is-the-contest-period-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do you select the winners?", "value": "how-do-you-select-the-winners-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-do-you-select-the-winners-.html" }, { "title": "How many winners are selected during the contest period?", "value": "how-many-winners-are-selected-during-the-contest-period-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-many-winners-are-selected-during-the-contest-period-.html" }, { "title": "Can I comment more than once?", "value": "can-i-comment-more-than-once-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/can-i-comment-more-than-once-.html" }, { "title": "How do I know if I am the winner?", "value": "how-do-i-know-if-i-am-the-winner-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-do-i-know-if-i-am-the-winner-.html" }, { "title": "What if the personal details I’ve provided are different from the information I used to register for GoPayz?", "value": "what-if-the-personal-details-i-ve-provided-are-different-from-th", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/what-if-the-personal-details-i-ve-provided-are-different-from-th.html" }, { "title": "I’m one of the winners, when will I receive my prize?", "value": "i-m-one-of-the-winners--when-will-i-receive-my-prize-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/i-m-one-of-the-winners--when-will-i-receive-my-prize-.html" } ] }, { "title": "#JomComeBack", "value": "jomcomeback", "url": "/content/gopayz/en/support/faqs/jomcomeback.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/jomcomeback/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/jomcomeback/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": " How do I participate & what are the rewards that will be given away in this campaign?", "value": "-how-do-i-participate---what-are-the-rewards-that-will-be-given-", "url": "/content/gopayz/en/support/faqs/jomcomeback/-how-do-i-participate---what-are-the-rewards-that-will-be-given-.html" }, { "title": "What are the eligible in-app services applicable for this campaign?", "value": "what-are-the-eligible-in-app-services-applicable-for-this-campai", "url": "/content/gopayz/en/support/faqs/jomcomeback/what-are-the-eligible-in-app-services-applicable-for-this-campai.html" }, { "title": "How can I win the RM150 cash reward?", "value": "who-do-i-contact-for-any-enquiries-1", "url": "/content/gopayz/en/support/faqs/jomcomeback/who-do-i-contact-for-any-enquiries-1.html" }, { "title": "I received an SMS saying I can get up to RM10 cashback for this campaign. Can I have more info on this?", "value": "i-received-an-sms-saying-i-can-get-up-to-rm10-cashback-for-this-0", "url": "/content/gopayz/en/support/faqs/jomcomeback/i-received-an-sms-saying-i-can-get-up-to-rm10-cashback-for-this-0.html" }, { "title": "How many times am I entitled for the cashback? ", "value": "how-many-times-am-i-entitled-for-the-cashback--", "url": "/content/gopayz/en/support/faqs/jomcomeback/how-many-times-am-i-entitled-for-the-cashback--.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries", "url": "/content/gopayz/en/support/faqs/jomcomeback/who-do-i-contact-for-any-enquiries.html" } ] }, { "title": "Exclusive Zakat Campaign", "value": "exclusive-zakat-campaign", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/what-is-the-campaign-duration-.html" }, { "title": "How do I participate New Users RM5 Cash Reward in this campaign?", "value": "how-do-i-participate-new-users-rm5-cash-reward--in-this-campaign", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-do-i-participate-new-users-rm5-cash-reward--in-this-campaign.html" }, { "title": "When will I receive the RM5 Cash Reward after I submitted the wallet upgrade?", "value": "when-will-i-receive-the-rm5-cash-reward-after-i-submitted-the-wa", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/when-will-i-receive-the-rm5-cash-reward-after-i-submitted-the-wa.html" }, { "title": "Where can I use the RM5 Cash Reward? Is there any usage restriction?", "value": "where-can-i-use-the-rm5-cash-reward--is-there-any-usage-restrict", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/where-can-i-use-the-rm5-cash-reward--is-there-any-usage-restrict.html" }, { "title": "What is the validity for the RM5 Cash Reward?", "value": "what-is-the-validity-for-the-rm5-cash-reward-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/what-is-the-validity-for-the-rm5-cash-reward-.html" }, { "title": "How many times am I entitled for the New User RM5 Cash Reward?", "value": "how-many-times-am-i-entitled-for-the-new-user-rm5-cash-reward-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-many-times-am-i-entitled-for-the-new-user-rm5-cash-reward-.html" }, { "title": "I’ve signed up for GoPayz service but have yet to upgrade to Premium Wallet during the campaign period. Am I still entitled to receive the RM5 Cash Reward if I successfully upgrade to Premium Wallet after campaign ends?", "value": "i-ve-signed-up-for-gopayz-service-but-have-yet-to-upgrade-to-pre", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/i-ve-signed-up-for-gopayz-service-but-have-yet-to-upgrade-to-pre.html" }, { "title": "I registered for GoPayz before the campaign start date. Am I eligible for RM5 Cash Reward if upgrade to premium during the campaign period?", "value": "i-registered-for-gopayz-before-the-campaign-start-date--am-i-eli", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/i-registered-for-gopayz-before-the-campaign-start-date--am-i-eli.html" }, { "title": "I’ve cancelled my GoPayz account previously and signed up again. Am I entitled for the New User RM5 Cash Rewards?", "value": "i-ve-cancelled-my-gopayz-account-previously-and-signed-up-again-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/i-ve-cancelled-my-gopayz-account-previously-and-signed-up-again-.html" }, { "title": "I did not receive RM5 cash reward even though registered and successfully upgraded to Premium Wallet during the campaign period. Why?", "value": "i-did-not-receive-rm5-cash-reward-even-though-registered-and-suc", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/i-did-not-receive-rm5-cash-reward-even-though-registered-and-suc.html" }, { "title": "What are the criteria to participate in Usage RM5 Cash Reward this campaign?", "value": "what-are-the-criteria-to-participate-in-usage-rm5-cash-reward-th", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/what-are-the-criteria-to-participate-in-usage-rm5-cash-reward-th.html" }, { "title": "How do I participate in the Usage campaign?", "value": "how-do-i-participate-in-the-usage-campaign-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-do-i-participate-in-the-usage-campaign-.html" }, { "title": "What is the reward that will be given away in this campaign?", "value": "what-is-the-reward-that-will-be-given-away-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/what-is-the-reward-that-will-be-given-away-in-this-campaign-.html" }, { "title": "How many times am I entitled for the Cash Reward?", "value": "how-many-times-am-i-entitled-for-the-cash-reward-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-many-times-am-i-entitled-for-the-cash-reward-.html" }, { "title": "When will I receive the Cash Reward after successful payment for Zakat, Wakaf & Derma?", "value": "when-will-i-receive-the-cash-reward-after-successful-payment-for", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/when-will-i-receive-the-cash-reward-after-successful-payment-for.html" }, { "title": "How will I be notified if I am one of the Cash Reward receiver?", "value": "how-will-i-be-notified-if-i-am-one-of-the-cash-reward-receiver-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-will-i-be-notified-if-i-am-one-of-the-cash-reward-receiver-.html" }, { "title": "Why did I not receive the RM5 Cash Reward after spending RM30 on Zakat, Wakaf or Derma using GoPayz cards?", "value": "why-did-i-not-receive-the-rm5-cash-reward-after-spending-rm30-on", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/why-did-i-not-receive-the-rm5-cash-reward-after-spending-rm30-on.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/who-do-i-contact-for-any-enquiries-.html" } ] }, { "title": "RM5 Cashback For U!", "value": "rm5-cashback-for-u", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do I participate & what are the rewards that will be given away in this campaign?", "value": "how-do-i-participate---what-are-the-rewards-that-will-be-given-a", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/how-do-i-participate---what-are-the-rewards-that-will-be-given-a.html" }, { "title": "What are the eligible in-app services applicable for this campaign?", "value": "what-are-the-eligible-in-app-services-applicable-for-this-campai", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/what-are-the-eligible-in-app-services-applicable-for-this-campai.html" }, { "title": "How many times am I entitled for the discount?", "value": "how-many-times-am-i-entitled-for-the-discount-", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/how-many-times-am-i-entitled-for-the-discount-.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/who-do-i-contact-for-any-enquiries-.html" } ] }, { "title": "Cash Rewards GoPayz Raya", "value": "cash-rewards-gopayz-raya", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/what-is-the-campaign-duration-.html" }, { "title": "How do I participate in this campaign? ", "value": "how-do-i-participate-in-this-campaign--", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/how-do-i-participate-in-this-campaign--.html" }, { "title": "I’m a U Mobile subscriber and have signed up with campaign code “GOPAYZRAYA”. When will I receive RM10 cash reward after submitted the wallet upgrade?", "value": "i-m-a-u-mobile-subscriber-and-have-signed-up-with-campaign-code-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-m-a-u-mobile-subscriber-and-have-signed-up-with-campaign-code-.html" }, { "title": "I’m a Celcom subscriber and have signed up with campaign code “GOPAYZRAYA”. Am I entitled to receive RM10 cash reward after submitted the wallet upgrade?", "value": "i-m-a-celcom-subscriber-and-have-signed-up-with-campaign-code--g", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-m-a-celcom-subscriber-and-have-signed-up-with-campaign-code--g.html" }, { "title": "I’ve signed up GoPayz without campaign code and successfully upgrade to Premium wallet during the campaign period. Am I entitle to receive RM5 cash reward?", "value": "i-ve-signed-up-gopayz-without-campaign-code-and-successfully-upg", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-ve-signed-up-gopayz-without-campaign-code-and-successfully-upg.html" }, { "title": "Where can I use the RM5 cash reward? Is there any usage restriction?", "value": "where-can-i-use-the-rm5-cash-reward--is-there-any-usage-restrict", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/where-can-i-use-the-rm5-cash-reward--is-there-any-usage-restrict.html" }, { "title": "What is the validity for the RM5 cash reward?", "value": "what-is-the-validity-for-the-rm5-cash-reward-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/what-is-the-validity-for-the-rm5-cash-reward-.html" }, { "title": "How many times am I entitled for the RM5 cash reward?", "value": "how-many-times-am-i-entitled-for-the-rm5-cash-reward-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/how-many-times-am-i-entitled-for-the-rm5-cash-reward-.html" }, { "title": "I’ve signed up GoPayz but have yet to upgrade to Premium Wallet during the campaign period. Am I still entitle for RM5 cash reward if I successfully upgrade to Premium Wallet after campaign ends?", "value": "i-ve-signed-up-gopayz-but-have-yet-to-upgrade-to-premium-wallet-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-ve-signed-up-gopayz-but-have-yet-to-upgrade-to-premium-wallet-.html" }, { "title": "I registered GoPayz before the campaign start date. Am I eligible for RM5 cash reward if upgrade to premium during the campaign period?", "value": "i-registered-gopayz-before-the-campaign-start-date--am-i-eligibl", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-registered-gopayz-before-the-campaign-start-date--am-i-eligibl.html" }, { "title": "I’ve cancelled my GoPayz account previously and signed up again. Am I entitled for the RM5 cash reward?", "value": "i-ve-cancelled-my-gopayz-account-previously-and-signed-up-again-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-ve-cancelled-my-gopayz-account-previously-and-signed-up-again-.html" }, { "title": "I did not receive RM5 cash reward even though registered with campaign code and successfully upgraded to Premium Wallet during the campaign period. Why?", "value": "i-did-not-receive-rm5-cash-reward-even-though-registered-with-ca", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-did-not-receive-rm5-cash-reward-even-though-registered-with-ca.html" }, { "title": "I forgot to enter the campaign code when I registered for GoPayz. Can I still get the RM5 or RM10 cash reward?", "value": "i-forgot-to-enter-the-campaign-code-when-i-registered-for-gopayz", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-forgot-to-enter-the-campaign-code-when-i-registered-for-gopayz.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/who-do-i-contact-for-any-enquiries-.html" } ] }, { "title": "Raya Ada Baek dengan GoPayz", "value": "raya-ada-baek-gopayz-raya", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/how-do-i-participate-in-this-campaign-.html" }, { "title": "What are the eligible in-app services applicable for this campaign?", "value": "what-are-the-eligible-in-app-services-applicable-for-this-campai", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-are-the-eligible-in-app-services-applicable-for-this-campai.html" }, { "title": "What are the rewards that will be given away in this campaign?", "value": "what-are-the-rewards-that-will-be-given-away-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-are-the-rewards-that-will-be-given-away-in-this-campaign-.html" }, { "title": "How many times am I entitled for the RM5 e-duit raya?", "value": "how-many-times-am-i-entitled-for-the-rm5-e-duit-raya-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/how-many-times-am-i-entitled-for-the-rm5-e-duit-raya-.html" }, { "title": "Why did I not receive RM5 e-duit Raya after spending RM30 on U Mobile prepaid top up on GoPayz app?", "value": "why-did-i-not-receive-rm5-e-duit-raya-after-spending-rm30-on-u-m", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/why-did-i-not-receive-rm5-e-duit-raya-after-spending-rm30-on-u-m.html" }, { "title": "Where can I apply for GoPayz physical card? ", "value": "where-can-i-apply-for-gopayz-physical-card--", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/where-can-i-apply-for-gopayz-physical-card--.html" }, { "title": "How many GoPayz physical card can I allow to apply via GoPayz app?", "value": "how-many-gopayz-physical-card-can-i-allow-to-apply-via-gopayz-ap", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/how-many-gopayz-physical-card-can-i-allow-to-apply-via-gopayz-ap.html" }, { "title": "I’ve applied the “GOPAYZRAYA” promo code under “GoPayz promo code” for GoPayz physical card, but the amount did not discount to RM0. Why?", "value": "i-ve-applied-the--gopayzraya--promo-code-under--gopayz-promo-cod", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/i-ve-applied-the--gopayzraya--promo-code-under--gopayz-promo-cod.html" }, { "title": "When will I receive my GoPayz physical card? ", "value": "when-will-i-receive-my-gopayz-physical-card--", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/when-will-i-receive-my-gopayz-physical-card--.html" }, { "title": "How do I win the RM1,000 e-duit raya cash prize?", "value": "how-do-i-win-the-rm1-000-e-duit-raya-cash-prize-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/how-do-i-win-the-rm1-000-e-duit-raya-cash-prize-.html" }, { "title": "What are the Participating Merchants?", "value": "what-are-the-participating-merchants-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-are-the-participating-merchants-.html" }, { "title": "What are the prizes to be won?", "value": "what-are-the-prizes-to-be-won-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-are-the-prizes-to-be-won-.html" }, { "title": "Can I win more than one cash prize for this campaign?", "value": "can-i-win-more-than-one-cash-prize-for-this-campaign-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/can-i-win-more-than-one-cash-prize-for-this-campaign-.html" }, { "title": "How will I know if I am a winner, and when will I receive my cash prize?", "value": "how-will-i-know-if-i-am-a-winner--and-when-will-i-receive-my-cas", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/how-will-i-know-if-i-am-a-winner--and-when-will-i-receive-my-cas.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/who-do-i-contact-for-any-enquiries-.html" } ] } ], "dropdownDefault": "/content/gopayz/en/support/faqs/goinsure-travel/goinsure-travel.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/gopayz/en/support/faqs.html" }, { "title": "GoInsure Travel", "url": "/content/gopayz/en/support/faqs/goinsure-travel.html" } ] }

Classification	Eligibility Criteria
Insured Person	a GoPayz customer; Malaysian, Malaysian Permanent Resident, valid work permit holder, valid employment pass holder, valid dependent pass holder, valid long-term social visit pass holder or valid student pass holder; and of at least 18 years of age on the commencement date of insured period as indicated in the ecertificate.
Spouse of the Insured Person	Malaysian, Malaysian Permanent Resident, valid work permit holder, valid employment pass holder, valid dependent pass holder, valid long-term social visit pass holder or valid student pass holder; and of at least 18 years of age on the commencement date of the insured period as indicated in the e-certificate.
Children of the Insured	Malaysian, Malaysian Permanent Resident, valid dependent pass holder or valid student pass holder; and at least 30 days of age and not more than 18 years on the commencement date of insured period as indicated in the ecertificate; or not more than 23 years of age if the child is a full time student at a recognised tertiary institution) on the commencement date of insured period as indicated in the ecertificate; and unmarried; and unemployed.

Type of Specified Cause	Overseas Journey	Domestic Journey
Timeline of specified cause occurrence covered
(i) Your Death	This event may occur any time before the scheduled departure date	This event must occur within 7 days before the scheduled departure date.
(ii)You sustaining bodily Injury or suffering from a sickness, which in the opinion of a physician causes you to be unfit to travel on a scheduled departure date	This event must occur within 60 days before the scheduled departure date.
(iii) The death of your family member of travel companion before the scheduled departure date	This event must occur within 30 days before the scheduled departure date.
(iv) Bodily injury or sickness of your family member or travel companion necessitating him/her to be confined to a hospital
(v) You or your travel companion are or required to be in compulsory quarantine, are subpoenaed or kidnapped, cancellation of scheduled common carrier services consequent upon strike, riot or civil commotion which is beyond your control at the planned destination.	This event must occur within 14 days before the scheduled departure date and must be accompanied with travel advice, requisite proof or report from the relevant authority(s).
(vi) Your residence in Malaysia becoming uninhabitable following fire, storm, or flood occurring such that your presence is required on the premises on the scheduled departure date, or due to natural disasters at the destination country which prevent you from commencing the journey.

Type of GoInsure Travel	Cancellation Method
Single Trip Plan	You may cancel GoInsure Travel at any time by providing 7 days' written notice ("Cancellation Notice") to Chubb by email to Chubb at goinsure.MY@chubb.com; and if the e-Certificate has already been issued before Chubb's receipt of the Cancellation Notice, no refund of premium will be made to you.
Annual Plan	You may cancel GoInsure Travel at any time by providing the Cancellation Notice during the insured period; and upon receipt of the Cancellation Notice, Chubb may provide a refund of the premium paid as follows:
Month during which coverage is cancelled	% of total premium paid to be refunded
Within 2 months from the GoInsure Travel annual policy effective date.	60%
Within 3 months from the GoInsure Travel annual policy effective date	50%
Within 4 months from the GoInsure Travel annual policy effective date.	40%
Within 5 months from GoInsure Travel annual policy effective date.	30%
Within 6 months from GoInsure Travel annual policy effective date.	25%
Over 6 months from GoInsure Travel annual policy effective date.	No refund
you will not be entitled to receive a refund if you have made a claim during the insured period

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