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Terms & Conditions
Terms & Conditions

We have updated the terms of our GoPayz Service Agreement. The update will take effect on 17 March 2023.

We have updated the terms of our GoPayz Service Agreement. The update will take effect on 17 March 2023.
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Sign up to general insurance online with GoInsure Personal Accident, Motor and Travel insurance. GoPayz offers affordable insurance with less paperwork.
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Explore GoPayz universal e-wallet service for all your financial needs. Get digital financial & lifestyle services hassle-free. Visit our website to know more.
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Buy game credits, music-streaming subscriptions, prepaid TV passes and more - all through your GoPayz app. Get to know more about this exciting offer now!
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Frequently Asked Questions

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"/content/gopayz/en/support/faqs/signing-up.html", "isGroupLabel": true, "childList": [ { "title": "Signing Up", "value": "signing-up", "url": "/content/gopayz/en/support/faqs/signing-up/signing-up.html" } ] }, { "title": "Online Currency Exchange", "value": "online-currency-exchange", "url": "/content/gopayz/en/support/faqs/online-currency-exchange.html", "isGroupLabel": true, "childList": [ { "title": "Online Currency Exchange", "value": "online-currency-exchange", "url": "/content/gopayz/en/support/faqs/online-currency-exchange/online-currency-exchange.html" } ] }, { "title": "Security Tips", "value": "security-tips", "url": "/content/gopayz/en/support/faqs/security-tips.html", "isGroupLabel": true, "childList": [ { "title": "Security Tips ", "value": "security-tips", "url": "/content/gopayz/en/support/faqs/security-tips/security-tips.html" } ] }, { "title": "GoTakaful", "value": "gotakaful", "url": "/content/gopayz/en/support/faqs/gotakaful.html", "isGroupLabel": true, "childList": [ { "title": "GoTakaful", "value": "gotakaful", "url": "/content/gopayz/en/support/faqs/gotakaful/gotakaful.html" } ] }, { "title": "GoInsure Personal Accident", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Personal Accident Insurance", "value": "goinsure-personal-accident-insurance", "url": "/content/gopayz/en/support/faqs/goinsure-personal-accident-insurance/goinsure-personal-accident-insurance.html" } ] }, { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security.html", "isGroupLabel": true, "childList": [ { "title": "Security", "value": "security", "url": "/content/gopayz/en/support/faqs/security/security.html" } ] }, { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity.html", "isGroupLabel": true, "childList": [ { "title": "Verifying Identity", "value": "verifying-identity", "url": "/content/gopayz/en/support/faqs/verifying-identity/verifying-identity.html" } ] }, { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up.html", "isGroupLabel": true, "childList": [ { "title": "Topping Up", "value": "topping-up", "url": "/content/gopayz/en/support/faqs/topping-up/topping-up.html" } ] }, { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card.html", "isGroupLabel": true, "childList": [ { "title": "Getting My GoPayz Card", "value": "getting-my-gopayz-card", "url": "/content/gopayz/en/support/faqs/getting-my-gopayz-card/getting-my-gopayz-card.html" } ] }, { "title": "GoLife Plus", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus.html", "isGroupLabel": true, "childList": [ { "title": "GoLife Plus ", "value": "golife-plus", "url": "/content/gopayz/en/support/faqs/golife-plus/golife-plus.html" } ] }, { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns.html", "isGroupLabel": true, "childList": [ { "title": "Top Up Concerns", "value": "top-up-concerns", "url": "/content/gopayz/en/support/faqs/top-up-concerns/top-up-concerns.html" } ] }, { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards.html", "isGroupLabel": true, "childList": [ { "title": "Adding Other Payment Cards", "value": "adding-other-payment-cards", "url": "/content/gopayz/en/support/faqs/adding-other-payment-cards/adding-other-payment-cards.html" } ] }, { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund.html", "isGroupLabel": true, "childList": [ { "title": "Transfers of Fund", "value": "transfers-of-fund", "url": "/content/gopayz/en/support/faqs/transfers-of-fund/transfers-of-fund.html" } ] }, { "title": "GoPointz", "value": "gopointz", "url": "/content/gopayz/en/support/faqs/gopointz.html", "isGroupLabel": true, "childList": [ { "title": "GoPointz", "value": "gopointz", "url": "/content/gopayz/en/support/faqs/gopointz/gopointz.html" } ] }, { "title": "Cash Withdrawals", "value": "cash-withdrawals", "url": "/content/gopayz/en/support/faqs/cash-withdrawals.html", "isGroupLabel": true, "childList": [ { "title": "Cash Withdrawals", "value": "cash-withdrawals", "url": "/content/gopayz/en/support/faqs/cash-withdrawals/cash-withdrawals.html" } ] }, { "title": "Card Payments", "value": "card-payments", "url": "/content/gopayz/en/support/faqs/card-payments.html", "isGroupLabel": true, "childList": [ { "title": "Card Payments", "value": "card-payments", "url": "/content/gopayz/en/support/faqs/card-payments/card-payments.html" } ] }, { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction.html", "isGroupLabel": true, "childList": [ { "title": "E-Commerce Transaction", "value": "e-commerce-transaction", "url": "/content/gopayz/en/support/faqs/e-commerce-transaction/e-commerce-transaction.html" } ] }, { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage.html", "isGroupLabel": true, "childList": [ { "title": "Card Usage", "value": "card-usage", "url": "/content/gopayz/en/support/faqs/card-usage/card-usage.html" } ] }, { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment.html", "isGroupLabel": true, "childList": [ { "title": "Contactless Payment", "value": "contactless-payment", "url": "/content/gopayz/en/support/faqs/contactless-payment/contactless-payment.html" } ] }, { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account.html", "isGroupLabel": true, "childList": [ { "title": "Cancelling My Account", "value": "cancelling-my-account", "url": "/content/gopayz/en/support/faqs/cancelling-my-account/cancelling-my-account.html" } ] }, { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz Account Termination", "value": "gopayz-account-termination", "url": "/content/gopayz/en/support/faqs/gopayz-account-termination/gopayz-account-termination.html" } ] }, { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details.html", "isGroupLabel": true, "childList": [ { "title": "Change Profile Details", "value": "change-profile-details", "url": "/content/gopayz/en/support/faqs/change-profile-details/change-profile-details.html" } ] }, { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates.html", "isGroupLabel": true, "childList": [ { "title": "Exchange Rates", "value": "exchange-rates", "url": "/content/gopayz/en/support/faqs/exchange-rates/exchange-rates.html" } ] }, { "title": "Lost Or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card.html", "isGroupLabel": true, "childList": [ { "title": "Lost or Stolen Card", "value": "lost-or-stolen-card", "url": "/content/gopayz/en/support/faqs/lost-or-stolen-card/lost-or-stolen-card.html" } ] }, { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us.html", "isGroupLabel": true, "childList": [ { "title": "Contact Us", "value": "contact-us", "url": "/content/gopayz/en/support/faqs/contact-us/contact-us.html" } ] }, { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer.html", "isGroupLabel": true, "childList": [ { "title": "International Airtime Transfer", "value": "international-airtime-transfer", "url": "/content/gopayz/en/support/faqs/international-airtime-transfer/international-airtime-transfer.html" } ] }, { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz-MAIPk Visa Prepaid Card (Ta’awun)", "value": "gopayz-maipk-visa-prepaid-card-ta-awun", "url": "/content/gopayz/en/support/faqs/gopayz-maipk-visa-prepaid-card-ta-awun/gopayz-maipk-visa-prepaid-card-ta-awun.html" } ] }, { "title": "Tap and Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay.html", "isGroupLabel": true, "childList": [ { "title": "Tap & Pay", "value": "tap-and-pay", "url": "/content/gopayz/en/support/faqs/tap-and-pay/tap-and-pay.html" } ] }, { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance.html", "isGroupLabel": true, "childList": [ { "title": "Remittance", "value": "remittance", "url": "/content/gopayz/en/support/faqs/remittance/remittance.html" } ] }, { "title": "GoInsure Travel", "value": "goinsure-travel", "url": "/content/gopayz/en/support/faqs/goinsure-travel.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Travel", "value": "goinsure-travel", "url": "/content/gopayz/en/support/faqs/goinsure-travel/goinsure-travel.html" } ] }, { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor.html", "isGroupLabel": true, "childList": [ { "title": "GoInsure Motor", "value": "goinsure-motor", "url": "/content/gopayz/en/support/faqs/goinsure-motor/goinsure-motor.html" } ] }, { "title": "Wealth Management", "value": "wealth-management", "url": 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"/content/gopayz/en/support/faqs/zakat/pusat-kutipan-zakat-pahang.html" }, { "title": "Lembaga Zakat Selangor (LZS)", "value": "lembaga-zakat-selangor", "url": "/content/gopayz/en/support/faqs/zakat/lembaga-zakat-selangor.html" }, { "title": "Lembaga Zakat Negeri Kedah (LZNK)", "value": "lembaga-zakat-negeri-kedah", "url": "/content/gopayz/en/support/faqs/zakat/lembaga-zakat-negeri-kedah.html" }, { "title": "Majlis Agama Islam & ‘Adat Melayu Perak (MAIPk)", "value": "majlis-agama-islam-adat-melayu-perak", "url": "/content/gopayz/en/support/faqs/zakat/majlis-agama-islam-adat-melayu-perak.html" } ] }, { "title": "Scan and Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay.html", "isGroupLabel": true, "childList": [ { "title": "Scan & Pay", "value": "scan-and-pay", "url": "/content/gopayz/en/support/faqs/scan-and-pay/scan-and-pay.html" } ] }, { "title": "GoGold", "value": "gogold", "url": "/content/gopayz/en/support/faqs/gogold.html", "isGroupLabel": true, "childList": [ { "title": "GoGold Product ", "value": "gogold-product", "url": "/content/gopayz/en/support/faqs/gogold/gogold-product.html" }, { "title": "Purchase Of GoGold", "value": "purchase-of-gogold", "url": "/content/gopayz/en/support/faqs/gogold/purchase-of-gogold.html" }, { "title": "Buy Back Of GoGold", "value": "buy-back-of-gogold", "url": "/content/gopayz/en/support/faqs/gogold/buy-back-of-gogold.html" }, { "title": "Storage", "value": "storage", "url": "/content/gopayz/en/support/faqs/gogold/storage.html" }, { "title": "Physical Gold Fulfillment", "value": "physical-gold-fulfillment", "url": "/content/gopayz/en/support/faqs/gogold/physical-gold-fulfillment.html" }, { "title": "Doorstep Delivery", "value": "doorstep-delivery", "url": "/content/gopayz/en/support/faqs/gogold/doorstep-delivery.html" }, { "title": "Returns And Replacement", "value": "returns-and-replacement", "url": "/content/gopayz/en/support/faqs/gogold/returns-and-replacement.html" }, { "title": "Payment Methods", "value": "payment-methods", "url": "/content/gopayz/en/support/faqs/gogold/payment-methods.html" }, { "title": "Order And Payment Cancellation", "value": "order-and-payment-cancellation", "url": "/content/gopayz/en/support/faqs/gogold/order-and-payment-cancellation.html" }, { "title": "Account Closing", "value": "account-closing", "url": "/content/gopayz/en/support/faqs/gogold/account-closing.html" }, { "title": "For More Enquiries", "value": "for-more-enquiries", "url": "/content/gopayz/en/support/faqs/gogold/for-more-enquiries.html" }, { "title": "Other Information", "value": "other-information", "url": "/content/gopayz/en/support/faqs/gogold/other-information.html" } ] }, { "title": "Phone and Internet", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet.html", "isGroupLabel": true, "childList": [ { "title": "Phone & Internet ", "value": "phone-and-internet", "url": "/content/gopayz/en/support/faqs/phone-and-internet/phone-and-internet.html" } ] }, { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment.html", "isGroupLabel": true, "childList": [ { "title": "Entertainment", "value": "entertainment", "url": "/content/gopayz/en/support/faqs/entertainment/entertainment.html" } ] }, { "title": "Transport", "value": "transport", "url": "/content/gopayz/en/support/faqs/transport.html", "isGroupLabel": true, "childList": [ { "title": "Frictionless Parking", "value": "frictionless-parking", "url": "/content/gopayz/en/support/faqs/transport/frictionless-parking.html" }, { "title": "Catch That Bus", "value": "catch-that-bus", "url": "/content/gopayz/en/support/faqs/transport/catch-that-bus.html" } ] }, { "title": "Utilities", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities.html", "isGroupLabel": true, "childList": [ { "title": "Utilities ", "value": "utilities", "url": "/content/gopayz/en/support/faqs/utilities/utilities.html" } ] }, { "title": "GoPayz & MAIPk Zakat Campaign 2022", "value": "gopayzmaipkzakatcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzmaipkzakatcampaign2022.html", "isGroupLabel": true, "childList": [ { "title": "GoPayz & MAIPk Zakat Campaign 2022", "value": "gopayzmaipkzakatcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzmaipkzakatcampaign2022/gopayzmaipkzakatcampaign2022.html" } ] }, { "value": "gopayzcashbackcampaign2022", "url": "/content/gopayz/en/support/faqs/gopayzcashbackcampaign2022.html", "isGroupLabel": true, "childList": [] }, { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy.html", "isGroupLabel": true, "childList": [ { "title": "Mrs Easy", "value": "mrseasy", "url": "/content/gopayz/en/support/faqs/mrseasy/mrseasy.html" } ] }, { "title": "Oh My Catsh Campaign", "value": "ohmycatshcampaign", "url": 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campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/how-do-i-participate-in-this-campaign-.html" }, { "title": "What are the rewards that will be given away in this campaign?", "value": "what-are-the-rewards-that-will-be-given-away-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-rewards-that-will-be-given-away-in-this-campaign-.html" }, { "title": "What are the eligible in-app services applicable for RM8 Ang Pow?", "value": "what-are-the-eligible-in-app-services-applicable-for-rm8-ang-pow", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/what-are-the-eligible-in-app-services-applicable-for-rm8-ang-pow.html" }, { "title": "How many times am I entitled for the Ang Pow rewards?", "value": "how-many-times-am-i-entitled-for-the-ang-pow-rewards-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/how-many-times-am-i-entitled-for-the-ang-pow-rewards-.html" }, { "title": "When will I receive the Ang Pow after transfer money to another GoPayz account?", "value": "when-will-i-receive-the-ang-pow-after-transfer-money-to-another-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/when-will-i-receive-the-ang-pow-after-transfer-money-to-another-.html" }, { "title": "When will I receive the RM8 Ang Pow after I purchase of RM100 prepaid topup using a GoPayz cards?", "value": "when-will-i-receive-the-rm8-ang-pow-after-i-purchase-of-rm100-pr", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/when-will-i-receive-the-rm8-ang-pow-after-i-purchase-of-rm100-pr.html" }, { "title": "If I have been selected as the 88th daily transaction performed that recorded in GoPayz’s transaction report, when will I receive RM88 Ang Pow?", "value": "if-i-have-been-selected-as-the-88th-daily-transaction-performed-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/if-i-have-been-selected-as-the-88th-daily-transaction-performed-.html" }, { "title": "Why did I not receive the RM8 Ang Pow after spending RM100 on Air Selangor using GoPayz cards?", "value": "why-did-i-not-receive-the-rm8-ang-pow-after-spending-rm100-on-ai", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/why-did-i-not-receive-the-rm8-ang-pow-after-spending-rm100-on-ai.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-campaign/who-do-i-contact-for-any-enquiries-.html" } ] }, { "title": "#GongXiGongXiPoketHepi Social Contest", "value": "gongxi-gongxi-poket-hepi-social-contest", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest.html", "isGroupLabel": true, "childList": [ { "title": "How do I participate in this contest?", "value": "how-do-i-participate-in-this-contest-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-do-i-participate-in-this-contest-.html" }, { "title": "What is the contest period?", "value": "what-is-the-contest-period-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/what-is-the-contest-period-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do you select the winners?", "value": "how-do-you-select-the-winners-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-do-you-select-the-winners-.html" }, { "title": "How many winners are selected during the contest period?", "value": "how-many-winners-are-selected-during-the-contest-period-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-many-winners-are-selected-during-the-contest-period-.html" }, { "title": "Can I comment more than once?", "value": "can-i-comment-more-than-once-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/can-i-comment-more-than-once-.html" }, { "title": "How do I know if I am the winner?", "value": "how-do-i-know-if-i-am-the-winner-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/how-do-i-know-if-i-am-the-winner-.html" }, { "title": "What if the personal details I’ve provided are different from the information I used to register for GoPayz?", "value": "what-if-the-personal-details-i-ve-provided-are-different-from-th", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/what-if-the-personal-details-i-ve-provided-are-different-from-th.html" }, { "title": "I’m one of the winners, when will I receive my prize?", "value": "i-m-one-of-the-winners--when-will-i-receive-my-prize-", "url": "/content/gopayz/en/support/faqs/gongxi-gongxi-poket-hepi-social-contest/i-m-one-of-the-winners--when-will-i-receive-my-prize-.html" } ] }, { "title": "#JomComeBack", "value": "jomcomeback", "url": "/content/gopayz/en/support/faqs/jomcomeback.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?​", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/jomcomeback/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?​", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/jomcomeback/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": " How do I participate & what are the rewards that will be given away in this campaign?​", "value": "-how-do-i-participate---what-are-the-rewards-that-will-be-given-", "url": "/content/gopayz/en/support/faqs/jomcomeback/-how-do-i-participate---what-are-the-rewards-that-will-be-given-.html" }, { "title": "What are the eligible in-app services applicable for this campaign?​", "value": "what-are-the-eligible-in-app-services-applicable-for-this-campai", "url": "/content/gopayz/en/support/faqs/jomcomeback/what-are-the-eligible-in-app-services-applicable-for-this-campai.html" }, { "title": "How can I win the RM150 cash reward?", "value": "who-do-i-contact-for-any-enquiries-1", "url": "/content/gopayz/en/support/faqs/jomcomeback/who-do-i-contact-for-any-enquiries-1.html" }, { "title": "I received an SMS saying I can get up to RM10 cashback for this campaign. Can I have more info on this?", "value": "i-received-an-sms-saying-i-can-get-up-to-rm10-cashback-for-this-0", "url": "/content/gopayz/en/support/faqs/jomcomeback/i-received-an-sms-saying-i-can-get-up-to-rm10-cashback-for-this-0.html" }, { "title": "How many times am I entitled for the cashback? ", "value": "how-many-times-am-i-entitled-for-the-cashback--", "url": "/content/gopayz/en/support/faqs/jomcomeback/how-many-times-am-i-entitled-for-the-cashback--.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries", "url": "/content/gopayz/en/support/faqs/jomcomeback/who-do-i-contact-for-any-enquiries.html" } ] }, { "title": "Exclusive Zakat Campaign", "value": "exclusive-zakat-campaign", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?​", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/what-is-the-campaign-duration-.html" }, { "title": "How do I participate New Users RM5 Cash Reward in this campaign?", "value": "how-do-i-participate-new-users-rm5-cash-reward--in-this-campaign", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-do-i-participate-new-users-rm5-cash-reward--in-this-campaign.html" }, { "title": "When will I receive the RM5 Cash Reward after I submitted the wallet upgrade?", "value": "when-will-i-receive-the-rm5-cash-reward-after-i-submitted-the-wa", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/when-will-i-receive-the-rm5-cash-reward-after-i-submitted-the-wa.html" }, { "title": "Where can I use the RM5 Cash Reward? Is there any usage restriction?​", "value": "where-can-i-use-the-rm5-cash-reward--is-there-any-usage-restrict", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/where-can-i-use-the-rm5-cash-reward--is-there-any-usage-restrict.html" }, { "title": "What is the validity for the RM5 Cash Reward?", "value": "what-is-the-validity-for-the-rm5-cash-reward-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/what-is-the-validity-for-the-rm5-cash-reward-.html" }, { "title": "How many times am I entitled for the New User RM5 Cash Reward?​", "value": "how-many-times-am-i-entitled-for-the-new-user-rm5-cash-reward-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-many-times-am-i-entitled-for-the-new-user-rm5-cash-reward-.html" }, { "title": "I’ve signed up for GoPayz service but have yet to upgrade to Premium Wallet during the campaign period. Am I still entitled to receive the RM5 Cash Reward if I successfully upgrade to Premium Wallet after campaign ends?", "value": "i-ve-signed-up-for-gopayz-service-but-have-yet-to-upgrade-to-pre", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/i-ve-signed-up-for-gopayz-service-but-have-yet-to-upgrade-to-pre.html" }, { "title": "I registered for GoPayz before the campaign start date. Am I eligible for RM5 Cash Reward if upgrade to premium during the campaign period?​", "value": "i-registered-for-gopayz-before-the-campaign-start-date--am-i-eli", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/i-registered-for-gopayz-before-the-campaign-start-date--am-i-eli.html" }, { "title": "I’ve cancelled my GoPayz account previously and signed up again. Am I entitled for the New User RM5 Cash Rewards?​", "value": "i-ve-cancelled-my-gopayz-account-previously-and-signed-up-again-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/i-ve-cancelled-my-gopayz-account-previously-and-signed-up-again-.html" }, { "title": "I did not receive RM5 cash reward even though registered and successfully upgraded to Premium Wallet during the campaign period. Why?​", "value": "i-did-not-receive-rm5-cash-reward-even-though-registered-and-suc", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/i-did-not-receive-rm5-cash-reward-even-though-registered-and-suc.html" }, { "title": "What are the criteria to participate in Usage RM5 Cash Reward this campaign?", "value": "what-are-the-criteria-to-participate-in-usage-rm5-cash-reward-th", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/what-are-the-criteria-to-participate-in-usage-rm5-cash-reward-th.html" }, { "title": "How do I participate in the Usage campaign?​", "value": "how-do-i-participate-in-the-usage-campaign-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-do-i-participate-in-the-usage-campaign-.html" }, { "title": "What is the reward that will be given away in this campaign?", "value": "what-is-the-reward-that-will-be-given-away-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/what-is-the-reward-that-will-be-given-away-in-this-campaign-.html" }, { "title": "How many times am I entitled for the Cash Reward?", "value": "how-many-times-am-i-entitled-for-the-cash-reward-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-many-times-am-i-entitled-for-the-cash-reward-.html" }, { "title": "When will I receive the Cash Reward after successful payment for Zakat, Wakaf & Derma?", "value": "when-will-i-receive-the-cash-reward-after-successful-payment-for", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/when-will-i-receive-the-cash-reward-after-successful-payment-for.html" }, { "title": "How will I be notified if I am one of the Cash Reward receiver?​", "value": "how-will-i-be-notified-if-i-am-one-of-the-cash-reward-receiver-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/how-will-i-be-notified-if-i-am-one-of-the-cash-reward-receiver-.html" }, { "title": "Why did I not receive the RM5 Cash Reward after spending RM30 on Zakat, Wakaf or Derma using GoPayz cards?​", "value": "why-did-i-not-receive-the-rm5-cash-reward-after-spending-rm30-on", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/why-did-i-not-receive-the-rm5-cash-reward-after-spending-rm30-on.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/exclusive-zakat-campaign/who-do-i-contact-for-any-enquiries-.html" } ] }, { "title": "RM5 Cashback For U!", "value": "rm5-cashback-for-u", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do I participate & what are the rewards that will be given away in this campaign?", "value": "how-do-i-participate---what-are-the-rewards-that-will-be-given-a", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/how-do-i-participate---what-are-the-rewards-that-will-be-given-a.html" }, { "title": "What are the eligible in-app services applicable for this campaign?", "value": "what-are-the-eligible-in-app-services-applicable-for-this-campai", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/what-are-the-eligible-in-app-services-applicable-for-this-campai.html" }, { "title": "How many times am I entitled for the discount?", "value": "how-many-times-am-i-entitled-for-the-discount-", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/how-many-times-am-i-entitled-for-the-discount-.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/rm5-cashback-for-u/who-do-i-contact-for-any-enquiries-.html" } ] }, { "title": "Cash Rewards GoPayz Raya", "value": "cash-rewards-gopayz-raya", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/what-is-the-campaign-duration-.html" }, { "title": "How do I participate in this campaign? ", "value": "how-do-i-participate-in-this-campaign--", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/how-do-i-participate-in-this-campaign--.html" }, { "title": "I’m a U Mobile subscriber and have signed up with campaign code “GOPAYZRAYA”. When will I receive RM10 cash reward after submitted the wallet upgrade?", "value": "i-m-a-u-mobile-subscriber-and-have-signed-up-with-campaign-code-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-m-a-u-mobile-subscriber-and-have-signed-up-with-campaign-code-.html" }, { "title": "I’m a Celcom subscriber and have signed up with campaign code “GOPAYZRAYA”. Am I entitled to receive RM10 cash reward after submitted the wallet upgrade?", "value": "i-m-a-celcom-subscriber-and-have-signed-up-with-campaign-code--g", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-m-a-celcom-subscriber-and-have-signed-up-with-campaign-code--g.html" }, { "title": "I’ve signed up GoPayz without campaign code and successfully upgrade to Premium wallet during the campaign period. Am I entitle to receive RM5 cash reward?", "value": "i-ve-signed-up-gopayz-without-campaign-code-and-successfully-upg", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-ve-signed-up-gopayz-without-campaign-code-and-successfully-upg.html" }, { "title": "Where can I use the RM5 cash reward? Is there any usage restriction?", "value": "where-can-i-use-the-rm5-cash-reward--is-there-any-usage-restrict", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/where-can-i-use-the-rm5-cash-reward--is-there-any-usage-restrict.html" }, { "title": "What is the validity for the RM5 cash reward?", "value": "what-is-the-validity-for-the-rm5-cash-reward-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/what-is-the-validity-for-the-rm5-cash-reward-.html" }, { "title": "How many times am I entitled for the RM5 cash reward?", "value": "how-many-times-am-i-entitled-for-the-rm5-cash-reward-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/how-many-times-am-i-entitled-for-the-rm5-cash-reward-.html" }, { "title": "I’ve signed up GoPayz but have yet to upgrade to Premium Wallet during the campaign period. Am I still entitle for RM5 cash reward if I successfully upgrade to Premium Wallet after campaign ends?", "value": "i-ve-signed-up-gopayz-but-have-yet-to-upgrade-to-premium-wallet-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-ve-signed-up-gopayz-but-have-yet-to-upgrade-to-premium-wallet-.html" }, { "title": "I registered GoPayz before the campaign start date. Am I eligible for RM5 cash reward if upgrade to premium during the campaign period?", "value": "i-registered-gopayz-before-the-campaign-start-date--am-i-eligibl", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-registered-gopayz-before-the-campaign-start-date--am-i-eligibl.html" }, { "title": "I’ve cancelled my GoPayz account previously and signed up again. Am I entitled for the RM5 cash reward?", "value": "i-ve-cancelled-my-gopayz-account-previously-and-signed-up-again-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-ve-cancelled-my-gopayz-account-previously-and-signed-up-again-.html" }, { "title": "I did not receive RM5 cash reward even though registered with campaign code and successfully upgraded to Premium Wallet during the campaign period. Why?", "value": "i-did-not-receive-rm5-cash-reward-even-though-registered-with-ca", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-did-not-receive-rm5-cash-reward-even-though-registered-with-ca.html" }, { "title": "I forgot to enter the campaign code when I registered for GoPayz. Can I still get the RM5 or RM10 cash reward?", "value": "i-forgot-to-enter-the-campaign-code-when-i-registered-for-gopayz", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/i-forgot-to-enter-the-campaign-code-when-i-registered-for-gopayz.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/cash-rewards-gopayz-raya/who-do-i-contact-for-any-enquiries-.html" } ] }, { "title": "Raya Ada Baek dengan GoPayz", "value": "raya-ada-baek-gopayz-raya", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya.html", "isGroupLabel": true, "childList": [ { "title": "What is the campaign duration?", "value": "what-is-the-campaign-duration-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-is-the-campaign-duration-.html" }, { "title": "What are the criteria to participate in this campaign?", "value": "what-are-the-criteria-to-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-are-the-criteria-to-participate-in-this-campaign-.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/how-do-i-participate-in-this-campaign-.html" }, { "title": "What are the eligible in-app services applicable for this campaign?", "value": "what-are-the-eligible-in-app-services-applicable-for-this-campai", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-are-the-eligible-in-app-services-applicable-for-this-campai.html" }, { "title": "What are the rewards that will be given away in this campaign?", "value": "what-are-the-rewards-that-will-be-given-away-in-this-campaign-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-are-the-rewards-that-will-be-given-away-in-this-campaign-.html" }, { "title": "How many times am I entitled for the RM5 e-duit raya?", "value": "how-many-times-am-i-entitled-for-the-rm5-e-duit-raya-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/how-many-times-am-i-entitled-for-the-rm5-e-duit-raya-.html" }, { "title": "Why did I not receive RM5 e-duit Raya after spending RM30 on U Mobile prepaid top up on GoPayz app?", "value": "why-did-i-not-receive-rm5-e-duit-raya-after-spending-rm30-on-u-m", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/why-did-i-not-receive-rm5-e-duit-raya-after-spending-rm30-on-u-m.html" }, { "title": "Where can I apply for GoPayz physical card? ", "value": "where-can-i-apply-for-gopayz-physical-card--", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/where-can-i-apply-for-gopayz-physical-card--.html" }, { "title": "How many GoPayz physical card can I allow to apply via GoPayz app?", "value": "how-many-gopayz-physical-card-can-i-allow-to-apply-via-gopayz-ap", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/how-many-gopayz-physical-card-can-i-allow-to-apply-via-gopayz-ap.html" }, { "title": "I’ve applied the “GOPAYZRAYA” promo code under “GoPayz promo code” for GoPayz physical card, but the amount did not discount to RM0. Why?", "value": "i-ve-applied-the--gopayzraya--promo-code-under--gopayz-promo-cod", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/i-ve-applied-the--gopayzraya--promo-code-under--gopayz-promo-cod.html" }, { "title": "When will I receive my GoPayz physical card? ", "value": "when-will-i-receive-my-gopayz-physical-card--", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/when-will-i-receive-my-gopayz-physical-card--.html" }, { "title": "How do I win the RM1,000 e-duit raya cash prize?", "value": "how-do-i-win-the-rm1-000-e-duit-raya-cash-prize-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/how-do-i-win-the-rm1-000-e-duit-raya-cash-prize-.html" }, { "title": "What are the Participating Merchants?", "value": "what-are-the-participating-merchants-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-are-the-participating-merchants-.html" }, { "title": "What are the prizes to be won?", "value": "what-are-the-prizes-to-be-won-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/what-are-the-prizes-to-be-won-.html" }, { "title": "Can I win more than one cash prize for this campaign?", "value": "can-i-win-more-than-one-cash-prize-for-this-campaign-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/can-i-win-more-than-one-cash-prize-for-this-campaign-.html" }, { "title": "How will I know if I am a winner, and when will I receive my cash prize?", "value": "how-will-i-know-if-i-am-a-winner--and-when-will-i-receive-my-cas", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/how-will-i-know-if-i-am-a-winner--and-when-will-i-receive-my-cas.html" }, { "title": "Who do I contact for any enquiries?", "value": "who-do-i-contact-for-any-enquiries-", "url": "/content/gopayz/en/support/faqs/raya-ada-baek-gopayz-raya/who-do-i-contact-for-any-enquiries-.html" } ] } ], "dropdownDefault": "/content/gopayz/en/support/faqs/change-profile-details/change-profile-details.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/gopayz/en/support/faqs.html" }, { "title": "Change Profile Details", "url": "/content/gopayz/en/support/faqs/change-profile-details.html" } ] }
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