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If the ATM did not dispense any money but the amount is deducted from your GoPayz Account, please contact our Customer Care at +6018 388 3388.
It would be helpful if you could take a picture of the receipt and a picture of the ATM (ATM Bank name and machine number) and include the pictures in your submission for report/request to our Customer Care for further action.
Please keep the original receipts (if any) as this will help us with our investigation.
Some of the common reasons for a cash withdrawals to be declined are:
i. insufficient funds in your GoPayz Account;
ii. incorrect PIN used;
iii. you have temporarily blocked your GoPayz Card via GoPayz App or GoPayz Web;
iv. your GoPayz Card status is inactive;
v. the ATM you used does not support GoPayz Card; or
vi. you have exceeded your transaction limit for the day or month.