General Insurance
Sign up to general insurance online with GoInsure Personal Accident and Motor insurance. GoPayz offers affordable insurance with less paperwork.
If the ATM did not dispense any money but the amount is deducted from your GoPayz Account, please contact our Customer Care at +6018 388 3388.
It would be helpful if you could take a picture of the receipt and a picture of the ATM (ATM Bank name and machine number) and include the pictures in your submission for report/request to our Customer Care for further action.
Please keep the original receipts (if any) as this will help us with our investigation.
Some of the common reasons for a cash withdrawals to be declined are:
i. insufficient funds in your GoPayz Account;
ii. incorrect PIN used;
iii. you have temporarily blocked your GoPayz Card via GoPayz App or GoPayz Web;
iv. your GoPayz Card status is inactive;
v. the ATM you used does not support GoPayz Card; or
vi. you have exceeded your transaction limit for the day or month.
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